Sophie & Toffee opens the doors of crafting for everyone young and old. Our resin kits, materials and supplies are well-loved for their original designs, great quality and design variety at value prices. Our community creates and shares videos of their creative journey.We offer a delightful collection of subscription boxes for fun loving folks. They are exclusively designed, limited edition and bursting with surprises. Our monthly Elves Box is a favourite for craft enthusiasts looking for creative ideas. Our unique Disney box is a combination of the best of Disney characters and handicraft opportunity. Our Pixie Box is the latest addition to the family and is the best gift for anyone who likes to receive a surprise theme in their mailbox!
以上内容由商家自行提供，未经平台核实。Sophie & Toffee（sophieandtoffee.com）在 OK.one 的综合评分为 3.6 分（满分 5 分），基于本站收录的 49 条用户评价，属于爱好与工艺品分类，口碑一般。评价两极分化：61% 给出 4 星及以上，同时 27% 打了 1 星；商家回复了 71% 的差评。数据最后更新于 2026-10-24。
Very careless packaging and they will not send out replacements or reimburse to you for damaged goods or missing items. Got a kit and the gel was not sealed properly meaning almost half of it leaked out and several dyes were missing so I could not complete the project. Was given $5 coupon to repurchase the kit which aren't cheap (~$50) with individual parts not available for purchase and shipping is more than $25
I love the elves boxes so much. So cute and the molds are well made. Just finished doing the December one and also the Cuddle Buddies. So cute. Very happy.
This company sends out products in less-than-ideal condition and refuses to do anything about it. I’ve received damaged items from them that they refuse to refund. Custom service agents were horrible to deal with. They don’t seem to care about their customers at all.
One of my boxes came damaged due to an obvious packing issue (one unscrewed pigment bottle causing red pigment to spill everywhere and stain everything). Even after providing photos of the damages and explaining what the issues were, the customer service team was unwilling to offer any help or refunds. They insisted they needed to “submit a claim” to the shipping company, even though it was pretty clear that they were the ones that messed up. After I reiterated that I needed my damaged order refunded along with the unshipped items, they stopped responding to me. Absolutely do not purchase from this irresponsible company!
They'll show a video and wright posts about what's included in the elve's box as sneak previews, but then not include everything shown. I got the toe beans box under the impression that a couple resin pigments were included, but they weren't. I contacted customer support and was told no pigments were included. I sent them screenshots of where they said it was included and got ghosted.
I recommend not buying from this store; I’ve bought multiple packages for lack of much alternative stores and all packages had something wrong with them, and all of them with dried up resin that was hard and unusable, so after multiple packages I still have no usable resin. They don’t give you your money back for sending you expired or broken, unusable products, so don’t waste your money and buy from a more reputable store.
been a customer for many years anytime i have ever had a question or an issue they have always taken care of it in a timely manner
I have purchased multiple times. Though shipping time is unpredictable (they're in Singapore and I'm in the US), the molds and boxes are top notch. They ship out in a timely manner, are very good about keeping their customers informed, and the customer service is outstanding. I look forward to many years of continued business with them.
I have bought from them for a long time but it felt like their quality has taken a dive. They used to have amazing boxes and resin but it feels like the quality and quantity is fighting between all the new boxes coming out. It has similar signs of how Loot Crate went downhill too. The resin has also turned subpar. For the premium price charged, you are better to go with a gallon of other suppliers stuff. I wish they would just go back to their roots not not have all of these box variations. It Is seeming to hurt their output
Thank you for your support and feedback, we are very grateful for having you as a customer and we deeply apologised if you feel the quality and quantity are lacking in the overfilled subscription boxes. Quality of our products is something which we are proud of maintaining at Sophie & Toffee. Hence, if there are any issues with the quality of any of our product received, please reach out to our CS team who are happy to listen to your feedback and help with your issue! We take feedbacks seriously and are consistently improving our product quality, transparency and every subscription box shipping status have been published on our website. We have also upgraded our subscription boxes shipping with Express Shipping so that the boxes can reach you faster. We would sincerely appreciate a fair chance of improving our services and look forward to serve you better.
Customer since 2015 and loving it since then. One of the best craft store you'll ever had. They keep on improving their products which is rare to see from other companies. Customer Service at its best. Even on the pandemic times, they still try their best in providing the best service. Sale? You should grab it! Most worth it! Their free shipping is worth it! Product wise, worth every penny!
I have never been disappointed by this company or had an issue they didn’t fix. It was very easy to get in contact with them and get a replacement sent out. Shipping can take some time to get to me but I completely understand and expect this. Their products are always great quality and well worth the wait. I definitely recommend trying out their elves box if you are interested in resin crafting!
Thank you for your review, we are glad we could meet your expectations.
I've been a subscriber for a few years now and I love Sophie and toffee. I've had damaged items twice, but when I noticed I reached out and they fixed it right away. I didn't reach out both times, though. There are occasionally extras in the boxes, which is super fun! I love the themes, which add a lot of extra amusement to my business. I use then in tandem with a stateside resin company. Both communicate well and lately the themes DON'T overlap at all, which I double love!
Thank you for your review, we are glad we could meet your expectations.
I have had nothing but positive experiences with sophie and tofee. I get the elves box, pixie box and the Disney boxes. If there ever is a problem they fix it right away. I love them and will keep getting boxes and items from them.
Thank you for your review, we are glad we could meet your expectations.
I ADORE Sophie & Toffee! I have been working with Resin long before it’s become the phenomena it is now & had always wanted to treat Myself monthly with their Elves Box. I finally took the plunge after ordering several times à La carte from their website & I could NOT be more elated. They have phenomenal quality, fantastic pricing, extensive selection that it unique, different as well as many items are exclusive to their website, which I LOVE. They have beyond comprehensible Customer Service & they do listen to their Customer’s feedback! I would give Sophie & Toffee 10 out of 5, if I could. Try them out, I guarantee You will not be sorry & end up a Customer for life, I know I am! As a P.S., they have such a fantastic Facebook Group of People globally, that is sooooo supportive, kind & helpful, it’s my favourite group on Facebook!
Thank you for your review, we are glad we could meet your expectations.
I have been a customer of Sophie and Toffee for around four years and I like them enough to stay subscribed to several of their boxes, so please take that as context for the rest of my post. I think their box themes are generally nice, their molds are good quality and shop orders are generally decent quality, too, and arrive on time. Recently their value for money has gone down noticeably, especially on molds and products in the shop, but also on what used to be the Premium Elves Box. Anyway, my biggest gripe with Sophie and Toffee is how they moderate and censor their Facebook group. There are relatively frequent problems with shipping and somewhat less frequent problems with quality control on some of their subscription boxes and if people want to discuss those on the official Facebook group the posts get removed immediately. This feels really untrustworthy and makes it hard to know if a problem you experience is just yours or if there is an actual issue with the product. They also announced and gave out an award to group members for “positivity”, which biases the group posts even more and makes it more difficult to discuss the things that aren’t so great. Finally, I am not happy with how they approach their special sales as it feels deceptive. I was planning to buy a relatively expensive item when they announced a 20% sale for a holiday, so I decided to wait for the sale, expecting to be able to buy the item for 20% less than its non-sale price. However, they sneakily raised the base price for the duration of the sale, so that the price minus 20% during the sale was the same as the previous non-sale price. I decided to not buy the item and to stop caring about their sales. They also always have several other questionable sale offers in their store. E.g. for their calendar mold it says “77% sale” and shows a reduction from $30.43 to $6.98 on the overview page, but when you click on it, the item that cost $30.43 before, is now $26.00, reduced by less than $4, and they just added a different item that cost $6.98. Overall, nice store, nice molds, good products, but some of their business practices don’t feel honest and trustworthy.
Hi thank you for your support and feedback. Our facebook group is a fan base group and it was created by a fan of Sophie & Toffee, therefore any issue concerning your orders will be advice to send it to our customer service team on our official S&T website. The page was created for crafters to share their ideas. We apologise if it is confusing on how we price our merchandises in Sophie and Toffee. All our subscription prices are discounted prices for "early birds" customers who could commit to the waiting time, while we design and create prototypes before it is turn into a final product sometimes delay is unexpected due to the complexity of certain designs. Once the products are finalise, our "early bird" customers will have their orders ship out before the products are available on our official website at our suggested retails price which will be higher than what our early customers get to enjoy, this is a form of reward for those customers who are willing to wait.
Sophieandtoffee.com has yet to disappoint! My packages arrive on time and the products are wonderful. The prices can't be beat! I am a repeat customer and couldn't ask for a better company to do my shopping with!
Thank you for your review, we are glad we could meet your expectations.
An amazing small business that does resin subscripition boxes and you can also buy supplies from them. I love there resin so much highly reccomand them!
Thank you for your review, we are glad we could meet your expectations.
I would watch YouTubers that bought from Sophie and Toffee, so when they started with the Disney collab I knew I had to have it. I managed to grab the Villians box right before the end of the month. It was amazing. Had my subscription from the Villians to The Nightmare before Christmas. I canceled after NBC because I was really unhappy with a few of the prior boxes and the amount we were getting vs prices. If you look at the difference between the Cinderella box and the Ariel box. The difference is absolutely baffling. I understand that a lot of it has to be approved by Disney but it feels so lackluster. Some boxes would have mica powders, and some wouldn't. It felt very noncomplete most the time. Another thing that has made me cancel the boxes is the finicky resin. The UV, the 1:1, 3:1. It's a real hit or miss. I had to buy a brand not S&T to use the molds because you'd never know if it was cured or sticky. A game of roulette you never want to play with chemicals. The censorship S&T has on their Facebook group is absolutely outrageous. You cannot have a different opinion other than "it's so wonderful." When I and others expressed our outrageous by getting huge projects with little resin, the mods came for the attack and really bit down on us being in the wrong. They (the mods) say it's not the official group, but S&T does. After that incident they decided to have "who is the most friendly" like compeitions where they would reward someone for boosting everyone up. The way they went about it was just uncouth. I no longer support S&T and really hope others really look at the quality they are getting.
Hi first and foremost we would like to thank you for your support and your feedback, may i know in what differences are you referring with our Cinderella and Ariel box that felt lackluster, the items mix and match in each box are different due to the nature of the craft and not all boxes are made the same but rest assured the value remains the same. So far our Epoxy resins are our best seller and none of our customers share the issue of not drying or finicky resin. You can share with us more details as to why your resin is not drying or you can drop our CS team an email to have this issue resolve. As for the 'censorship' Facebook group, this group do no belong to Sophie and Toffee, this group is Fan based created by our fans and volunteer to share ideas on craft, it is not a complaint channel therefore we always advice members to write in to our official S&T page for any issues customers maybe facing.
Long time customer who was repeatedly screwed over by their policies. Lost packages, their insurance would not cover even after filling out the forms. Delayed shipments with little messaging regarding these. Constant promising of boxes with licensing agreements only to be pulled at 0 hour to be Singapore only. No reminders for auto payment, and then no refunds even if you contact them immediately. I got tired of it. ---- I'll edit this to reply to them. No this did not start with COVID. Using it as an excuse and trying to blame me for not knowing when payment is being taken out is poor customer service and and shows you how they really act. Every single sub I have has a courtesy reminder. They do not. They break international laws about refunds. They break laws about false and misleading advertising by "making mistakes" fairly often and never going back and making sure they fix all past instances of advertisements. Stop. Just stop. You begged people to boost your rating on Facebook today. You censor your Facebook and give rewards to positive people. Instead, you should have took ownership of your mistakes for the past several years and you would have kept me and many others!
Thank you for your support and feedback, we are very grateful for having you as a customer for so long and we deeply apologised if along the way we had some hiccups or screwups that were unintentional. Over these few months many business around the world are hit hard due to covid and our business are not immune to it as well. We need to make changes to cater to the demanding market changes from factories to shipping couriers as the ever increasing costing is taking a toll on our business. There are little control we have over shipment delivery schedules as the world is facing scarcity for flights and shipments. If you have a lost package that is genuinely lost, the insurance company will be able to cover your lost, however it is the insurance company's decision to deny any claims if it does not meet their policy requirements, usually Sophie and Toffee will cover such unclaimed losses with store credit for their customers. When you signed up for our monthly repayment you will be notify the date for our auto repayment and agree upon our terms and condition. Since you are a long time customer you should be aware of our monthly billing schedule and you should have amber time to manage or cancel your subscription account.
Get your supplies somewhere else! We spent a lot of money on UV resin, and shaker oil, which all completely leaked out during shipping. They didn't do anything to help or refund/replace the items (We even purchased the shipping insurance/product protection). It's not the first time something like this has happened. We've had to pay double shipping before through no fault of our own just to get what we already paid for. Not to mention being told we would have to purchase a subscription box again because it got lost. We've also had other leakage issues, almost every time, with zero chance of replacement or refund. After two years struggling to be happy with this company it's time to give up. They're not going to change. Seriously, find your supplies somewhere else. It's not worth the nightmare.
Thank you for your support and feedback, we are very grateful for having you as a customer for so long and we deeply apologised if along the way we had some hiccups or screwups that were unintentional. If you have a lost package that is genuinely lost, the insurance company will be able to cover your lost, however it is the insurance company's decision to deny any claims if it does not meet their policy requirements, usually Sophie and Toffee will cover such unclaimed losses on goodwill with store credit for their customers. We would sincerely appreciate a chance of improving our services if you would reconsider us again for your Resin crafting needs.
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