I made a reservation for the wrong date…
I made a reservation for the wrong date at an AC Marriott hotel and caught the mistake in under 1 minute, called Bring Fido.com and let them know about the error. They sent me an email assuring me the refund would be processed only to receive an email days later saying, sorry hotel "changed their mind." Below is the email from Bring Fido.com: We received a response from the AC Hotel by Marriott Reston, and they have unfortunately declined our request for a refund for your reservation. We informed them that we had originally spoken with Michelle at their Front Desk who had approved of the refund, but they have decided to stick to the non-refundable policy of the booking. It's worth noting that we've sometimes seen success when guests contact hotel management. Our team is very persistent and advocates on behalf of our customers (we understand better than most how hectic traveling with pets can be), but even that doesn't always do the trick. If you end up speaking with the hotel and getting a refund approval, BringFido will happily process that for you for any amount the hotel approves. We need their approval to refund anything outside of the cancellation policy window, so please be sure to get the name of the manager with whom you spoke. This is very important. If you receive better news from the hotel than we have, please let us know the name of whom you spoke with and the amount that was authorized for a refund and we'll take it from there and get this wrapped up for you. Guest: Norberto Daluz Trip #: 6677622891 Kindest Regards, BringFido Team Cienna M. Lead Escalations Manager, BringFido" This sort of business practice is UNACCEPTABLE. As I explained to Cienna, I made the second reservation on account of them assuring me of a refund. I would not have made 2nd the reservation with AC Hotels, but for the fact that I was receiving a refund. This is a mistake they need to cover immediately. Also, asking me to reach out to Marriott is NOT the right answer now that AC Hotels have changed their mind. Norberto D.