The single worst customer experience Ever. Negative if I could.
The single worst customer experience I have ever had experienced and there is no close second. If I could leave a negative I would. I had the Huawei GT2 Pro watch for literally 2 weeks and it got a scratch while I was asleep. This is supposed to be a 9H screen and I have seen people literally use screw drivers and a cheese grater on it and didn't get a scratch yet mine did. Called them up on this and let multiple emails and pictures (with complaints because they weren't getting back to me) only to be told my fault product all good. Bitter pill but whatever. next there was a charging issue and sent in onto them for fixing. Turns out the watch shouldn't have been sent to me in the first place (wasnt a UK Model) and only after months (literally and many complaints logged and being told something different every single time I called) that they were able to re-register the watch (not take it back admit their fault and give me a new one) did they send it back to me. But they didn't even fix the charging issue. Had to book in another appointment to get that sorted (took another complaint) and then that was supposedly fixed. Not once did a manager take my call and each time I asked ( I asked more than 6 times on each new call) the manager flat out said no and I was told the only way to speak to a manager is to go to their office in London. Promptly sold the watch for a fraction of what I bought it for just to get rid of having to deal with this horrible company ever again. Never ever buying anything from them again. Absolutely treated me with no respect (apart from 1 guy) and was pushed to the side so many times its scary. be warned, you may not get any customer help if it the tech needs any help.