READ THIS IF YOU HAVE ANY DOUBTS!
I bought 2 knives from Jackson, one of them had an issue with the way the blade sat when closed. I emailed them and within 2 hours I had return paid postage and a very detailed set of questions as to what I would like to do with the knife; repair, refund, exchange. Both knives are definitely hand made, they are not perfect as nothing hand made will be! They are superior craftsman quality. As far as people complaining about 2 weeks this or that, these are truly HAND MADE. I will be buying from Jackson again. And a big thank you to MIKE for being so prompt and respectful.