There isn't a better product out there than Litter-Robot
I recently onboarded my Litter-Robot 5 Pro, replacing my trusted Litter-Robot 4. My Litter-Robot 4 was extremely reliable, easy to maintain, and my cats loved it. Since I enjoy technology, I decided to upgrade to the Litter-Robot 5 Pro with the dual cameras, new design, and LED display. So far, I’m very impressed. The onboarding process was simple and straightforward. Just follow the instructions in the app, and you'll be up and running in no time. One thing that immediately stood out to me was how quiet the unit is. I can barely hear it run. One tip I would share is that after connecting the robot to the app, it will download and install new firmware. During this process, make sure you do not move or touch the unit. If you do, the update may restart. That’s not a problem and is actually part of the system's protection process, but it can add extra time. Once the initial update is complete and your robot is ready to use, I recommend calling customer support and asking them to verify that all firmware updates have been installed. In my case, there appeared to be an additional update available after the first one. You really can’t beat the customer service this company provides. Their support team has always made me feel valued as a customer, especially when purchasing the optional three-year warranty. Yes, their products are expensive, but in my experience, both the product quality and customer support justify the investment. Finally, be careful about some of the comments you read online regarding onboarding issues. In my experience, the process is nearly foolproof. If you have a stable internet connection and can follow basic instructions, you should have no trouble getting your Litter-Robot set up. And if you do run into a problem, customer support is available seven days a week and will help get you up and running quickly. Overall, I’m very happy with the upgrade and look forward to seeing how the Litter-Robot 5 Pro performs over the long term.