It's a scam
It's a scam. Links to get in touch with customer service don't work. Had to contact them via Facebook. My shipment is marked as delivered and payment has gone to the seller without any means of me saying that I did not receive it. He asked for another $100 on top of a payment of £40 because of "a mistake". I refused. That is not how escrow payments work. You cannot submit for a refund until the money has already gone to the seller. On my other order it does not reflect what I thought I was buying by the description and photographs.