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Julian

奥地利

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JORD Wood Watches

Watch broke down several times.

Unfortunately my watch broke down several times. I sent it back (from europe - I had to pay ~20€ every time) for repair and after a few weeks I got it back (sometimes working sometimes broken again). After sending it back for the 4th or 5th time I wanted return the watch and get my money back. They only offered a store credit. The only other watch I am interested in costs about 5% more. I asked them if it is possible to use my store credit without any additioinal charge for a new watch (instead of my old one). Their answer: "Unfortunately we can not discount the Limited Dover II Bocote. However, on this new model the movement and band is all updated. It is outside of our policy to give store credit outside of the warranty, but we can offer this if you send back the Meridian Dusk." In total I paid more than 70€ for shipping it back (for repair), but they cannot give a 31$ discount (450$ vs 419$). The Quality (so far) is really bad, and the service is not satisfying. I would not buy a Jord watch again.

2020-02-04