Lies about stock to avoid refund
I placed order for 4 items with vapesourcing.uk on 5th September. 4 days later I was contacted by their customer service team to advise that 3 of 4 items were out of stock and I should pick replacement items instead. I asked (on same day) that my order be cancelled completely, as I could source same items elsewhere. Again on the same day the customer service team advised me that the items were actually in stock again and that I could not cancel order as it was in dispatch already. So within 24hrs the items have been out of stock, then suddenly in stock and even dispatched. But after checking the tracking details provided the courier states they are awaiting package. There has been no changes on tracking 16 days later. Very unprofessional company that would rather lie than issue refund. I have not been able to recieve contact from the customer service team again. I would not advise buying from this site. EDIT IN RESPONSE TO REPLY FROM VAPESOURCING (more lies). On review of the email thread, I have vapesourcing advice for out of stock items sent to me on 8th September at 9.55am. I responded to this with cancel request at 9.58am. I only got further response on 9th Sept to advise items in stock and in dispatch. This advice that items were in dispatch was clearly lies, as courier only posted yesterday as having recieved the order. I ordered on 5th of September with the company, then 8th Sept told told out of stock. 9th Sept advised items in stock after I requested cancel/refund. Now order finally showing as with courier from 21st Sept. Again, my advice would be to avoid vapesourcing due to lies and unprofessional stance to customers.