Beautiful sparkly dance shoes…
I ordered a beautiful pair of sparkly silver closed toe salsa dance shoes on January 10, 2020 from this company. I needed them for the 23 of the same month. The delivery time was supposed to be 8 to 10 days. The shoes arrived on January 26. They were just lovely, but they didn't fit. I tried and tried to contact them through their website. I wanted to exchange the shoes for the same style,but in a bigger size within the 14 days as required by their website. I could not get through to them. Their website was very difficult for me navigate. I have been trying since January 27 to get a reasonable answer from them. They seem to be quite elusive. All I want is to return the shoes that don't fit and exchange them for a larger size. It should be very simple. It is now one month later and I still don't have the information needed to return and exchange the shoes. Like I said, should be simple, but I am having to jump through hoops in order to get this simple transaction completed. I have asked them for the return and exchange form, but haven't received it. Is there no proper business ethic with these people? Shouldn't they want to help the customer get the product they want? It would seem that with all the bad reviews I've seen, they might want to work at making positive changes.