GREAT CUSTOMER SERVICE
I wanted to provide feedback on the service and assistance I received from Will the salesman I worked with over the phone in processing a recent treadmill order. I called the customer sales line numerous times over the past few days. My first experience was with a sales representative named Will. I asked multiple questions, and Will was extremely effective in helping me select the Sole F89. He offered to help me and told me to ask for him if I called back. I ended up calling back 4 more times as I did my research, each time asking for Will and getting his help. Through our discussions about deck types, technology options and capabilities, my training goals and capabilities, Will helped me select the right treadmill and also helped me understand all the options for shipping and payment. Will explained the TrueMed payment program due to the fact that I have an HSA. Will generated an invoice that allowed me to process my payment using my HSA credit card. I wanted to acknowledge the help and guidance that Will provided and his amazing assistance.