Quality and customer service are not up their “standards”
I was so excited to purchase my first bag from Charles & Keith, but the experience has been a massive disappointment. After only six months, the bag is completely falling apart. For the price they charge, the quality is simply not there. To make matters worse, their customer service team was completely indifferent to the issue as “a significant amount of time has passed since the original purchase date.” I won’t be purchasing from this brand again.