8 月 1 日订购了一件商品来取货……
8 月 1 日订购了一件商品，并于当天提货，但直到 8 月 5 日，检查的商品仍显示为“仍在进行中”。 8 月 6 日不在城里，当时跟踪的物品表明可以在 6 日取货，他们只能将物品保留在商店中 -“仅限 2-4 天”……通过电子邮件请求延长一天以在 8 月 11 日取货（即仅额外保留 1 天），并通过电子邮件回复，很遗憾保留该物品让我取货！ 这是什么服务？我经历过的最糟糕的事情之一。一点帮助都没有。
关于 CHARLES & KEITH
数据更新- 网站
- www.charleskeith.com
- 分类
- 购物与时尚
- 所在地
- 美国
- 状态
- 待认证
- 近 12 个月
- 200 条评价
- 差评回复率
- 98%（92/94 条）
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商家自述
CHARLES＆KEITH 是一个经常成为头条新闻的鞋履、箱包和配饰品牌。 Fashion Insiders 最大的秘密是价格实惠，品质和设计奢华。
以上内容由商家自行提供，未经平台核实。CHARLES & KEITH靠谱吗？
CHARLES & KEITH（www.charleskeith.com）在 OK.one 的综合评分为 3.0 分（满分 5 分），基于本站收录的 200 条用户评价，属于购物与时尚分类，口碑一般。评价两极分化：50% 给出 4 星及以上，同时 42% 打了 1 星；商家回复了 98% 的差评；评价主要围绕产品、质量、客户服务。数据最后更新于 2026-08-11。
评价综述
AI 生成大多数评论者对他们的整体体验都有些满意。消费者普遍喜欢他们购买的包袋和鞋子的高品质和时尚设计，经常注意到这些单品亲自看起来更好。人们经常提到许多商品到达速度很快，合身舒适并且超出了预期。 然而，一些评论者对意外的交货延误和包裹在没有适当帮助的情况下丢失感到不满意。客户还指出，在解决问题时，客户支持响应可能非常缓慢、无益且难以联系。一些买家还遇到了产品意外磨损或尺寸不一致等小问题。
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
如果我能给他们零分，我会
如果我能给他们零分的话我会的。 缝缝 我从 Charles & Keith 菲律宾网站订购并在菲律宾送货。在结帐过程中，我从未被告知我的订单将从新加坡发货或我将承担国际关税。 当我的包裹到达菲律宾时，它被海关扣留。快递员联系我，要求我支付 9,272 PHP 的关税和仓储费，比我已经支付的费用高出近 50%。我以前从同一个网站订购过，从未遇到过此类收费。 当我联系客户服务时，我只收到了复制粘贴的模板回复，重复说 Charles & Keith 不征收关税。他们完全忽视了真正的问题：他们经营一个菲律宾网站，在菲律宾有实体店，但却选择从新加坡发货，而没有向客户发出任何明确的警告。额外的成本是他们自己的物流决策的直接结果。 更糟糕的是，我没有真正的选择。如果我拒绝发货，他们表示将从我的退款中扣除退货运费、退货关税和其他费用。因此，要么我额外支付 50%，要么我会损失部分钱。这不是客户服务，这是一个陷阱。 我要求将此事上报给管理层。他们忽略了该请求并发送了另一个模板。 我已向菲律宾的 DTI 和新加坡的 CASE 提出正式投诉。我强烈建议任何在其区域网站上购物的人注意，您的订单可能会在没有通知的情况下进行国际运输，并且在公司提供零支持的情况下，您可能会遭受巨额意外费用。
包包很漂亮
CHARLES & KEITH 回复2026-08-06
Dear Valued Customer, Thank you for taking the time to leave a review. It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued. We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions. Should you require any further assistance, please do not hesitate to contact us at [email protected] Best Regards, CHARLES & KEITH Customer Service Team
老实说，他们的客户服务是……
老实说，他们的客户服务是他们获得 2 星的唯一原因。我的第一个订单“丢失”了，然后我重新订购，结果被延迟并标记为“丢失”。我收到它的唯一原因是我向他们的客户服务发送了一封愤怒的电子邮件。大约三个月后，我收到了它，当时我合法地买了这个钱包作为某人的生日礼物。运输需要变得更好！太失望了
CHARLES & KEITH 回复2026-08-06
尊敬的客户， 感谢您抽出宝贵时间分享您的反馈。 得知您的经历，我们深感抱歉，并理解这一定令人失望，特别是因为该物品是作为礼物而设计的。对于您遇到的延误，我们深表歉意，并对我们没有达到您的期望表示遗憾。 随着我们继续审查和改进我们的交付体验，您的反馈已与相关团队分享。 感谢您让我们注意到这一点。 最好的问候， 查尔斯和基思客户服务团队
所有产品都符合预期👌
CHARLES & KEITH 回复2026-08-05
Dear Valued Customer, Thank you for taking the time to leave a review. It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued. We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions. Should you require any further assistance, please do not hesitate to contact us at [email protected] Best Regards, CHARLES & KEITH Customer Service Team
我还没有收到包裹，而且……
我还没有收到我的包裹，送货提供商也非常不乐于助人。已尝试联系 Charles 和 Keith 以及提供商以升级此问题，但仍未收到回复
CHARLES & KEITH 回复2026-08-06
尊敬的客户， 感谢您分享您的反馈。 得知您尚未收到订单，我们深表遗憾，并理解这一定令人沮丧。对于延误以及给您带来的体验，我们深表歉意。如果您已经与我们的客户服务团队取得联系，请放心，我们正在与相关方跟进您的案件。一旦我们获得进一步的信息，我们将继续通过您现有的电子邮件线程向您通报最新情况。我们感谢您的耐心和理解。 最好的问候， 查尔斯和基思客户服务团队
我7月16日下的单，现在已经……
我在 7 月 16 日订购，现在已经 8 月 5 日了，我还没有收到我的包裹，我已经收到了体验电子邮件，所以你让我说什么
CHARLES & KEITH 回复2026-08-06
尊敬的客户， 感谢您分享您的反馈。 得知您尚未收到订单，我们深表遗憾，并理解这一定令人沮丧。这当然不是我们想要为客户提供的体验。我们希望有机会调查您的订单并为您提供进一步帮助。如果您尚未这样做，请通过[email protected] 联系我们并提供您的订单号，我们的客户服务团队将很乐意优先为您解决此问题。对于给您带来的不便，我们深表歉意，并感谢您的耐心等待。 最好的问候， 查尔斯和基思客户服务团队
准时交货
准时交货。没有问题。
CHARLES & KEITH 回复2026-08-06
Dear Valued Customer, Thank you for taking the time to leave a review. It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued. We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions. Should you require any further assistance, please do not hesitate to contact us at [email protected] Best Regards, CHARLES & KEITH Customer Service Team
非常高品质的包包
非常高品质的包包。喜欢我的购买。
CHARLES & KEITH 回复2026-08-06
Dear Valued Customer, Thank you for taking the time to leave a review. It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued. We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions. Should you require any further assistance, please do not hesitate to contact us at [email protected] Best Regards, CHARLES & KEITH Customer Service Team
我收到的鞋子的质量是……
我收到的鞋子质量非常好，而且准时到达。我会一次又一次地购买。
CHARLES & KEITH 回复2026-08-04
尊敬的客户， 我们衷心感谢您花时间向我们提供评论。 我们很高兴收到如此积极的反馈，并很高兴听到您在我们这里度过了愉快的经历。非常感谢您对最近的购物体验提出宝贵意见。 感谢您的美言，我们热切期待将来有机会再次为您服务。不要忘记在我们的官方网站上订阅我们的时事通讯，以随时了解我们的最新商品和促销活动。 如果您需要任何进一步的帮助，请随时通过[email protected] 与我们联系 最好的问候， 查尔斯和基思客户服务团队
质量这么好
CHARLES & KEITH 回复2026-08-04
Dear Valued Customer, We sincerely appreciate the time you took to provide us with your review. We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated. Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions. Should you require any further assistance, please do not hesitate to contact us at [email protected] Best Regards, CHARLES & KEITH Customer Service Team
包包的质量、送货服务……
袋子的质量、送货服务和质量
CHARLES & KEITH 回复2026-08-05
Dear Valued Customer, Thank you for taking the time to leave a review. It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued. We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions. Should you require any further assistance, please do not hesitate to contact us at [email protected] Best Regards, CHARLES & KEITH Customer Service Team
加号和减号。
他们很快就到了，鞋子质量很好，很合脚。但让我的体验更好的是，如果澳大利亚有一家商店，这样我就可以试穿，看看鞋子是什么样子，看看我是否真的喜欢它的款式和面料，是否与服装相配，也看看它们是否合适。
CHARLES & KEITH 回复2026-08-04
尊敬的客户， 感谢您抽出宝贵时间分享您的反馈。我们很高兴得知您的订单很快就到了，并且您对鞋子的质量和合脚性感到满意。 我们也感谢您关于在澳大利亚开设实体店的建议。我们了解在购买之前亲自查看并试用我们的产品是多么有价值。我们一定会与相关团队分享您的反馈以供考虑。 感谢您的支持，我们希望尽快再次为您服务！ 最好的问候， 查尔斯和基思客户服务团队
手提包里装满了所有东西……
手提包是图片上的一切，质量非常好！ 下单很简单，送货也很快😊
CHARLES & KEITH 回复2026-08-03
尊敬的客户， 感谢您抽出宝贵时间留下评论。 很高兴收到如此友善的评论，我们很高兴您与我们一起获得了积极的体验。我们非常重视您对近期购物体验的反馈。 我们感谢您的支持，并热切期待您下次购物。请记得通过我们的官方网站订阅我们的时事通讯，以随时了解我们的新品和促销活动。 如果您需要任何进一步的帮助，请随时通过[email protected] 与我们联系 最好的问候， 查尔斯和基思客户服务团队
交付了错误的物品
CHARLES & KEITH 回复2026-08-03
Dear Valued Customer, Thank you for bringing this to our attention. We're sorry to hear that you received the wrong item and understand how disappointing this must have been. We'd like the opportunity to look into this for you. Please contact us at [email protected] with your order number, and our Customer Service team will review your case and assist you as soon as possible. We appreciate your patience and look forward to resolving this for you. Best Regards, CHARLES & KEITH Customer Service Team
送货代理与……合作
送货代理与查尔斯和基思合作，将我的包裹投送到公众可以进入的不受限制的区域。我的包裹丢失了，我还向查尔斯和基思提供了送货证明。 他们既没有退还金额，也没有发送产品。 这是给我妹妹的礼物，我对花这么多钱在一个客户满意度为零的品牌上感到非常失望。
CHARLES & KEITH 回复2026-08-04
尊敬的客户， 感谢您抽出宝贵时间分享您的反馈。我们很遗憾听到您的经历，并了解这种情况是多么令人失望，特别是因为该物品是作为礼物而设计的。正如通过您现有的电子邮件线程传达的那样，我们的团队需要所请求的支持文档才能继续审查您的案例。一旦我们收到所需的信息，我们将能够进行相应的调查。如果您有任何疑问，请回复您现有的电子邮件，我们的团队将很乐意为您提供进一步的帮助。 最好的问候， 查尔斯和基思客户服务团队
我的订单方式长期交货
CHARLES & KEITH 回复2026-08-04
Dear Valued Customer, Thank you for sharing your feedback. We're sorry to hear that your order has taken longer than expected to arrive and understand how frustrating this must be. We'd like the opportunity to look into your order and assist you further. Please contact us at [email protected] with your order number, and our Customer Service team will review your case and provide you with an update as soon as possible. We appreciate your patience and understanding. Best Regards, CHARLES & KEITH Customer Service Team
质量太好了，而且空间很大🫶🫶
CHARLES & KEITH 回复2026-08-04
Dear Valued Customer, We sincerely appreciate the time you took to provide us with your review. We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated. Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions. Should you require any further assistance, please do not hesitate to contact us at [email protected] Best Regards, CHARLES & KEITH Customer Service Team
我喜欢你鞋子的质量
我喜欢你鞋子的质量。你的高跟鞋是唯一最适合我的脚的！我已经有 4 双高跟鞋和 1 双平底鞋，我知道我会买更多！
CHARLES & KEITH 回复2026-08-04
Dear Valued Customer, We sincerely appreciate the time you took to provide us with your review. We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated. Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions. Should you require any further assistance, please do not hesitate to contact us at [email protected] Best Regards, CHARLES & KEITH Customer Service Team
很好，我的朋友非常喜欢……
很好，我的朋友非常喜欢这个包
CHARLES & KEITH 回复2026-08-04
Dear Valued Customer, We sincerely appreciate the time you took to provide us with your review. We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated. Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions. Should you require any further assistance, please do not hesitate to contact us at [email protected] Best Regards, CHARLES & KEITH Customer Service Team
Jwpei
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