CHARLES＆KEITH 是一个经常成为头条新闻的鞋履、箱包和配饰品牌。 Fashion Insiders 最大的秘密是价格实惠，品质和设计奢华。
以上内容由商家自行提供，未经平台核实。CHARLES & KEITH（www.charleskeith.com）在 OK.one 的综合评分为 3.0 分（满分 5 分），基于本站收录的 200 条用户评价，属于购物与时尚分类，口碑一般。评价两极分化：50% 给出 4 星及以上，同时 42% 打了 1 星；商家回复了 98% 的差评；评价主要围绕产品、质量、客户服务。数据最后更新于 2026-08-11。
大多数评论者对他们的整体体验都有些满意。消费者普遍喜欢他们购买的包袋和鞋子的高品质和时尚设计，经常注意到这些单品亲自看起来更好。人们经常提到许多商品到达速度很快，合身舒适并且超出了预期。 然而，一些评论者对意外的交货延误和包裹在没有适当帮助的情况下丢失感到不满意。客户还指出，在解决问题时，客户支持响应可能非常缓慢、无益且难以联系。一些买家还遇到了产品意外磨损或尺寸不一致等小问题。
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。送货速度超级超级快！喜欢这个包。质量 10000/10 😘。我再拿一张！！！！
尊敬的客户， 我们衷心感谢您花时间向我们提供评论。 我们很高兴收到如此积极的反馈，并很高兴听到您在我们这里度过了愉快的经历。非常感谢您对最近的购物体验提出宝贵意见。 感谢您的美言，我们热切期待将来有机会再次为您服务。不要忘记在我们的官方网站上订阅我们的时事通讯，以随时了解我们的最新商品和促销活动。 如果您需要任何进一步的帮助，请随时通过[email protected] 与我们联系 最好的问候， 查尔斯和基思客户服务团队
我喜欢所用的皮革质量和缝线！对于任何想要投资耐用物品的人来说，这是一项很好的长期投资
Dear Valued Customer, We sincerely appreciate the time you took to provide us with your review. We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated. Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions. Should you require any further assistance, please do not hesitate to contact us at [email protected] Best Regards, CHARLES & KEITH Customer Service Team
请相信我的话，永远不要从 Charles & Keith 订购。他们不交付产品，也不承担责任。
尊敬的客户， 感谢您分享您的反馈。我们很遗憾听到您的经历，并了解这种情况是多么令人沮丧。我们可以看到您已经与我们的客户服务团队联系，并且您的案例目前正在审核中。请放心，我们将继续通过您现有的电子邮件线程为您提供帮助，并随时向您通报任何进一步的进展。感谢您的耐心和理解。 最好的问候， 查尔斯和基思客户服务团队
非常喜欢我的包。对于日常快速跑步来说非常方便
Dear Valued Customer, Thank you for taking the time to leave a review. It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued. We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions. Should you require any further assistance, please do not hesitate to contact us at [email protected] Best Regards, CHARLES & KEITH Customer Service Team
很棒的产品！我有一个钱包，我也是第一次购买。准时交货。
Dear Valued Customer, Thank you for taking the time to leave a review. It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued. We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions. Should you require any further assistance, please do not hesitate to contact us at [email protected] Best Regards, CHARLES & KEITH Customer Service Team
Dear Valued Customer, Thank you for taking the time to leave a review. We're sorry to hear that the delivery took longer than expected. We understand how important timely delivery is and appreciate you bringing this to our attention. Your feedback has been shared with the relevant team as we continue working to improve our delivery experience. Should you require any further assistance, please do not hesitate to contact us at [email protected] Best Regards, CHARLES & KEITH Customer Service Team
这个包非常漂亮，就像图片所示的那样。非常高兴能在学校使用。整体质量非常好。
尊敬的客户， 感谢您抽出宝贵时间留下评论。 很高兴收到如此友善的评论，我们很高兴您与我们一起获得了积极的体验。我们非常重视您对近期购物体验的反馈。 我们感谢您的支持，并热切期待您下次购物。请记得通过我们的官方网站订阅我们的时事通讯，以随时了解我们的新品和促销活动。 如果您需要任何进一步的帮助，请随时通过[email protected] 与我们联系 最好的问候， 查尔斯和基思客户服务团队
在 Charles and Keith Trinoma 奎松市分店买东西真的很开心。我得到了盛女士的协助，她非常乐于助人，对我的需求也很友善。
Dear Valued Customer, Thank you for taking the time to leave a review. It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued. We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions. Should you require any further assistance, please do not hesitate to contact us at [email protected] Best Regards, CHARLES & KEITH Customer Service Team
我对 Charles & Keith 的产品质量和客户服务水平感到非常失望。 仅仅大约四个月后，我的 Sianna 褶皱效果休闲手提包开始撕裂，两条带子都撕裂了。我只携带允许的最大重量，如果那样的话，并且我期望一个宣传其产品耐用的品牌有更好的质量。这么短的时间后，手提包不应该散开。 更令我失望的是我的投诉的处理方式。我多次收到相同的通用答复，我的担忧一再被驳回为“磨损”。我的问题都没有得到真正的回答，包括他们如何确定这不是质量问题，或者为什么只使用几个月的包被认为是可以接受的。相反，他们只是重复了同样的解释，并最终告诉我他们认为此事已经结束。 质量差，客户服务糟糕，而且没有责任。根据我的经验，我不会推荐 Charles & Keith。
Dear Valued Customer, Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations and understand your disappointment. Following a careful review of the photos and information provided, our Customer Service team has communicated the outcome of the assessment via email. We appreciate that this may not have been the outcome you were hoping for. If you have any further questions regarding your case, please reply to your existing email thread, and our team will be happy to assist you further. Best Regards, CHARLES & KEITH Customer Service Team
我订购了两双鞋，但交货时间比预期要长。不幸的是，包裹在我家门口被偷了。即使包裹没有留在安全区域，C&K 对投递后的盗窃行为不承担任何责任。然后我向警方提交了一份报告并将其发送给他们。他们承诺在 21 个工作日内解决。已经一个半月了，没有更新。我的多封电子邮件都没有回复，客户服务非常无益，不承担任何责任。永远不会再从这个品牌订购。
尊敬的客户， 感谢您分享您的反馈。得知您的经历并了解这种情况是多么令人沮丧，我们深表遗憾。我们感谢您在整个调查过程中与我们的客户服务团队合作。我们可以确认您的案例已经过审核，并已通过电子邮件提供最终解决方案。如果您对结果有任何其他疑问，请随时回复现有的电子邮件线程，我们的团队将很乐意为您提供进一步帮助。感谢您的耐心和理解。 最好的问候， 查尔斯和基思客户服务团队
度假时从新加坡买了一双凉鞋，实际上用了不到 6 个月就裂了。我从一元店购买了耐久的凉鞋。鞋子很漂亮，但质量令人失望。
Dear Valued Customer, Thank you for taking the time to share your feedback. We're sorry to hear that your sandals did not meet your expectations and understand how disappointing this must have been, especially as you had hoped they would last much longer. We appreciate you bringing your experience to our attention, and your feedback has been shared with the relevant team as we continually strive to improve the quality of our products and overall customer experience. We hope to have the opportunity to serve you better in the future. Best Regards, CHARLES & KEITH Customer Service Team
一旦包裹到达您所在的国家/地区，公司绝对不会提供有关海关和费用的信息（包裹不在欧盟境内发送）。
Dear Valued Customer, Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. We understand how unexpected customs charges can be frustrating. We'd appreciate the opportunity to look into your order and address your concerns. Please contact us at [email protected] with your order number, and our Customer Service team will be happy to assist you further. Thank you for bringing this to our attention, and we hope to have the opportunity to assist you. Best Regards, CHARLES & KEITH Customer Service Team
从延迟交付和额外费用到完全缺乏责任感，整个经历都是不可接受的。 我被迫支付 22 欧元的海关费用，并另外花费 25 欧元去取包裹，这使得我因这个订单而自掏腰包 47 欧元。 经过数周的寻求客户服务后，CHARLES & KEITH 同意仅报销海关费用。我清楚地解释了我没有 PayPal 帐户，并要求将款项退还至我用于支付订单的银行帐户。他们的反应？创建一个 PayPal 帐户。别无选择。没有灵活性。没有实际的解决方案。 更糟糕的是，我在 7 月 22 日回复了他们的电子邮件，但他们在 Trustpilot 上公开回应，声称他们“正在等待我的回复”。他们不是。在发布公开回复之前，他们根本没有费心检查自己的电子邮件线程。 这种体验的特点是延误、额外成本、沟通不畅、信息错误，以及将负担强加给客户而不是公司的报销流程。 任何客户都不应仅仅为了获得公司自身失败的赔偿而开设第三方金融账户。 这不是客户服务。这是无能。 我对国际品牌的期望要高得多。我再也不会在 CHARLES & KEITH 购物了，根据我的经验，我当然不能推荐他们。
Dear Valued Customer, We sincerely appreciate the time you took to provide us with your review. We're truly sorry to hear about your experience and understand how frustrating the delays, communication issues, and customs reimbursement process have been. This is not the experience we aim to provide. We can confirm that your case is still being handled, and our team has provided the latest update via email. We're currently awaiting your reply so we can proceed with the reimbursement. Kindly respond to our most recent email at your convenience, and we'll continue assisting you from there. We appreciate your patience and thank you for giving us the opportunity to resolve this matter. Best Regards, CHARLES & KEITH Customer Service Team
我在吉隆坡国际机场出发区的 Charles & Keith 商店度过了一次美妙的购物体验。从我走进的那一刻起，可爱的商店团队就让我感到非常受欢迎。 特别感谢穆罕默德·阿兹米尔 (Muhammad Azmeer)，他在我访问期间提供了卓越的服务。他的产品知识非常丰富，而且他竭尽全力帮助我找到完美的礼物。他很有耐心，很友好，并且真诚地关心我，确保我有一个愉快的购物体验。 我对我的购买感到非常满意，而且质量非常好。我的女儿真的很喜欢她的礼物，这让这次经历变得更加特别。 穆罕默德·阿兹米尔 (Muhammad Azmeer) 因其出色的客户服务而值得认可。 Charles & Keith 非常幸运能拥有这样一位敬业且专业的团队成员。感谢您让我的购物经历如此难忘。我肯定会回来并强烈推荐这家商店。
尊敬的客户， 我们衷心感谢您花时间向我们提供评论。 我们很高兴收到如此积极的反馈，并很高兴听到您在我们这里度过了愉快的经历。非常感谢您对最近的购物体验提出宝贵意见。 感谢您的美言，我们热切期待将来有机会再次为您服务。不要忘记在我们的官方网站上订阅我们的时事通讯，以随时了解我们的最新商品和促销活动。 如果您需要任何进一步的帮助，请随时通过[email protected] 与我们联系 最好的问候， 查尔斯和基思客户服务团队
如果订单没有到达，显然查尔斯和基思不会承担责任。我知道这是快递员的错，但作为卖家至少你可以提供退款。您有责任确保商品到达买家手中。我联系了客服，告诉我他们最多会在 6 个工作日内回复我。如果我没有再次联系他们，我将不会收到任何更新。他们告诉我，我必须向警方报案。有了这个经验，就不值得在这家公司浪费精力了。
Dear Valued Customer, We sincerely appreciate the time you took to provide us with your review. We're sorry to hear about your experience and understand how frustrating this situation has been. We sincerely apologise for the delay in communication and any frustration caused during the investigation process. We'd like the opportunity to review your case again and will be following up with you via email shortly. Thank you for your patience, and we appreciate the opportunity to assist you further. Best Regards, CHARLES & KEITH Customer Service Team
我刚买了这个包，但每次它碰到我的衣服时，都会在衣服上留下黑色的痕迹。这真的很奇怪，我不明白为什么会发生这种情况。你能帮我解决这个问题吗？
Dear Valued Customer, Thank you for bringing this to our attention. We're sorry to hear about your experience with the bag. We'd like to look into this further for you. Please email us at [email protected] with your order number, along with photos of the bag and the black marks on your clothing, so our team can review the issue and assist you further. We look forward to hearing from you. Best Regards, CHARLES & KEITH Customer Service Team
在整个退货和退款过程中，客户服务非常出色。试穿后，我对这双鞋穿在脚上的样子并不满意，所以我决定退货。虽然不太适合我，但 Charles & Keith 的质量仍然很好，退货也处理得很顺利。
Dear Valued Customer, Thank you for taking the time to share your experience with us. We're delighted to hear that you were pleased with the service you received throughout the return and refund process, and that you found the quality of our products to be excellent. While we're sorry to hear that the shoes weren't quite the right fit for you, we truly appreciate you giving them a try. We hope to have the opportunity to welcome you back and help you find a style that's perfect for you in the future. Best Regards, CHARLES & KEITH Customer Service Team
我不推荐它！ 我已经等待退款两个多月了，索赔部门已经停止与我联系！行为令人愤慨！ 他们让我联系customers@charleskeith这个地址，但是很长时间没有人回复我，什么也没有发生！已经三个月了！
Dear Valued Customer, We sincerely appreciate the time you took to provide us with your review. We're sorry to hear about your experience and understand your frustration with the delay. We can confirm that your case has been reviewed, and our team has provided an update via email on the next steps. We appreciate your patience while the process is being completed and encourage you to reply to your existing email thread if you have any further questions or require additional assistance. Best Regards, CHARLES & KEITH Customer Service Team
订购了2袋。只收到一份。从远处看，包包看起来不错，但用廉价材料制作而成，质量很差。他们发送的垃圾价格过高。
尊敬的客户， 感谢您花时间与我们分享您的评论。 得知您的经历，我们深表遗憾，并对给您带来的失望和不便表示诚挚的歉意。 我们理解您对丢失物品的担忧以及您对收到的包的质量的反馈。我们非常感谢您让我们注意到这一点。 我们也感谢您对产品质量的评论。您的反馈对我们很重要，我们将与相关团队分享以供他们审核。 感谢您的耐心和理解。
我没有收到订单，因为你们公司给我发了错误的地址，而且你们公司没有为客户做任何事情。我花钱没啥用。这是诈骗
Dear Valued Customer, Thank you for taking the time to share your feedback with us. We're truly sorry to learn about your experience and understand how frustrating it must have been when your order was not delivered as expected. We note that your case has since been resolved. However, we regret that the experience did not meet your expectations. Your feedback has been shared with the relevant team as we continue to review and improve our processes to provide a better customer experience. Should you require any further assistance, please don't hesitate to contact us at [email protected]. Best regards, CHARLES & KEITH Customer Service Team
共 200 条符合条件的评价
Jwpei
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