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购物与时尚

CHARLES & KEITH

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200 条评价

3.0200 条评价
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关于 CHARLES & KEITH

数据更新
网站
www.charleskeith.com
分类
购物与时尚
所在地
美国
状态
待认证
近 12 个月
200 条评价
差评回复率
98%(92/94 条)
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商家自述

CHARLES&KEITH 是一个经常成为头条新闻的鞋履、箱包和配饰品牌。 Fashion Insiders 最大的秘密是价格实惠,品质和设计奢华。

以上内容由商家自行提供,未经平台核实。

CHARLES & KEITH靠谱吗?

CHARLES & KEITH(www.charleskeith.com)在 OK.one 的综合评分为 3.0 分(满分 5 分),基于本站收录的 200 条用户评价,属于购物与时尚分类,口碑一般。评价两极分化:50% 给出 4 星及以上,同时 42% 打了 1 星;商家回复了 98% 的差评;评价主要围绕产品、质量、客户服务。数据最后更新于 2026-08-11。

评价综述

AI 生成

大多数评论者对他们的整体体验都有些满意。消费者普遍喜欢他们购买的包袋和鞋子的高品质和时尚设计,经常注意到这些单品亲自看起来更好。人们经常提到许多商品到达速度很快,合身舒适并且超出了预期。 然而,一些评论者对意外的交货延误和包裹在没有适当帮助的情况下丢失感到不满意。客户还指出,在解决问题时,客户支持响应可能非常缓慢、无益且难以联系。一些买家还遇到了产品意外磨损或尺寸不一致等小问题。

本段由 AI 基于该企业的全部评价自动归纳,仅供参考,不代表平台立场。

用户怎么说

c
customer · 写过 1 条评价 · 已认证 · 体验于 2026-03-05 ·

包包质量真好

CHARLES & KEITH 回复2026-07-06

Dear Valued Customer, We sincerely appreciate the time you took to provide us with your review. We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated. Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions. Should you require any further assistance, please do not hesitate to contact us at [email protected] Best Regards, CHARLES & KEITH Customer Service Team

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Lara Olaitan · 写过 2 条评价 · 已认证 · 体验于 2026-06-13 ·

包包很漂亮,也很好用……

包包很漂亮,质量也很好

CHARLES & KEITH 回复2026-07-06

Dear Valued Customer, We sincerely appreciate you taking the time to share your feedback. We are thrilled to hear your positive comments and are delighted that your recent shopping experience with us met your expectations. Your input is incredibly valuable to us as we strive to deliver excellent service consistently. Thank you for your patronage, and we look forward to welcoming you back for future shopping endeavors. Don't forget to sign up for our newsletter on our official website to stay updated on our latest arrivals and promotions. Should you need any further assistance, please feel free to reach out to us at [email protected]. Best Regards, CHARLES & KEITH Customer Service Team

A
Akarid Aicha · 写过 3 条评价 · 已认证 · 体验于 2026-06-14 ·

他们所有的商品质量都很好,我…

他们所有的商品质量都很好,我真的很喜欢它

CHARLES & KEITH 回复2026-07-06

Dear Valued Customer, We sincerely appreciate the time you took to provide us with your review. We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated. Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions. Should you require any further assistance, please do not hesitate to contact us at [email protected] Best Regards, CHARLES & KEITH Customer Service Team

A
Alexandra Crameri · 写过 3 条评价 · 已认证 · 体验于 2026-06-14 ·

我购买的商品已被取消并且...

我购买的商品已被取消,并且这是该商品的最后一个,因此没有任何东西可以替代它。这是我第一次也是唯一一次从查尔斯和基思那里订购,我怀疑我会再次订购。

CHARLES & KEITH 回复2026-07-08

Dear Valued Customer, We're sorry to hear about your experience. We understand how disappointing it must have been to have your order cancelled, especially when the item was no longer available for replacement. Thank you for taking the time to share your feedback with us. We truly appreciate your comments and will take them into consideration as we continue to improve our inventory management and overall shopping experience. We hope to have the opportunity to serve you better in the future. Best Regards, CHARLES & KEITH Customer Service Team

c
customer · 写过 1 条评价 · 已认证 · 体验于 2026-06-14 ·

我已经无法追踪我的包裹了……

几天来我无法追踪我的包裹。它说这是一份礼物,已送达,然后去了澳大利亚邮政,检查了一下,没有,它不在那里。服务台没有回复。我后悔了。

CHARLES & KEITH 回复2026-07-08

Dear Valued Customer, We're truly sorry to hear about your experience. We'd like the opportunity to look into this for you and see how we can assist. Please email us at [email protected] with your order number and the email address used for your purchase, and our team will be happy to investigate this further. Thank you for sharing your feedback, and we hope to have the opportunity to restore your confidence in shopping with us. Best Regards, CHARLES & KEITH Customer Service Team

R
Rrcustomer · 写过 1 条评价 · 已认证 · 体验于 2026-03-05 ·

送货有点困难

送货有点困难,不是送到家,而是到离家很远的地方取货。

CHARLES & KEITH 回复2026-07-06

Dear Valued Customer, We're sorry to hear that your delivery experience did not meet your expectations and understand the inconvenience of having to collect your parcel from a location far from your home. Your feedback has been shared with the relevant team for review as we continue working to improve our delivery experience. We appreciate your support and hope to provide you with a smoother experience in the future. We truly appreciate your support and look forward to serving you again soon. Best Regards, CHARLES & KEITH Customer Service Team

c
customer · 写过 2 条评价 · 已认证 · 体验于 2026-06-14 ·

品质好

CHARLES & KEITH 回复2026-07-06

Dear Valued Customer, We sincerely appreciate the time you took to provide us with your review. We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated. Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions. Should you require any further assistance, please do not hesitate to contact us at [email protected] Best Regards, CHARLES & KEITH Customer Service Team

c
customer · 写过 1 条评价 · 已认证 · 体验于 2026-06-13 ·

该产品不可用...

该产品不可用并获得退款。

CHARLES & KEITH 回复2026-07-08

Dear Valued Customer, We're sorry to hear that your experience did not meet your expectations. We understand how disappointing it must have been to learn that your ordered item was unavailable and that a refund had to be processed. Thank you for taking the time to share your feedback with us. We truly appreciate your comments and will take them into consideration as we continue to improve our inventory management and customer experience. Best Regards, CHARLES & KEITH Customer Service Team

K
Kritika Sijapati · 写过 2 条评价 · 已认证 · 体验于 2026-06-13 ·

糟糕的客户服务和运输……

即使您付费,糟糕的客户服务和运输也将永远持续下去。

CHARLES & KEITH 回复2026-07-08

Dear Valued Customer, We're sorry to hear that your experience did not meet your expectations. We understand how frustrating delays in shipping and the service experience can be, especially when you've paid for expedited delivery. Thank you for taking the time to share your feedback with us. We value your comments and will take them into consideration as we continue to improve our services. If you require any further assistance, please email us at [email protected] with your order details, and our team will be happy to assist. Best Regards, CHARLES & KEITH Customer Service Team

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customers s · 写过 2 条评价 · 已认证 · 体验于 2026-06-13 ·

质量非常好

我喜欢模型和质量

CHARLES & KEITH 回复2026-07-06

Dear Valued Customer, We sincerely appreciate the time you took to provide us with your review. We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated. Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions. Should you require any further assistance, please do not hesitate to contact us at [email protected] Best Regards, CHARLES & KEITH Customer Service Team

c
customer · 写过 2 条评价 · 已认证 · 体验于 2026-06-12 ·

快速交货和产品质量

CHARLES & KEITH 回复2026-07-06

Dear Valued Customer, We sincerely appreciate you taking the time to share your feedback. We are thrilled to hear your positive comments and are delighted that your recent shopping experience with us met your expectations. Your input is incredibly valuable to us as we strive to deliver excellent service consistently. Thank you for your patronage, and we look forward to welcoming you back for future shopping endeavors. Don't forget to sign up for our newsletter on our official website to stay updated on our latest arrivals and promotions. Should you need any further assistance, please feel free to reach out to us at [email protected]. Best Regards, CHARLES & KEITH Customer Service Team

c
customer · 写过 1 条评价 · 已认证 · 体验于 2026-06-12 ·

我订购了一个手提袋,但我得到了一个……

我订购了一个手提包,而不是一个小钱包。我退货并发起退货。但我收到一封电子邮件,说退款需要 30 天。

CHARLES & KEITH 回复2026-07-08

Dear Valued Customer, We're sorry to hear about your experience and understand how frustrating it must have been to receive the wrong item and then face a waiting period for your refund. Thank you for taking the time to share your feedback with us. We truly appreciate it and will take your comments into consideration as we continue to review and improve our processes. Should you require any further assistance, please don't hesitate to email us at [email protected] with your order details. Best Regards, CHARLES & KEITH Customer Service Team

F
Franchesca Ramos · 写过 11 条评价 · 已认证 · 体验于 2026-03-04 ·

绝对是我买钱包的新选择……

绝对是我购买钱包和鞋子的新选择。制作精良。喜欢它们的风格,它们非常优雅。很乐意与他们合作。

CHARLES & KEITH 回复2026-07-06

Dear Valued Customer, We sincerely appreciate the time you took to provide us with your review. We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated. Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions. Should you require any further assistance, please do not hesitate to contact us at [email protected] Best Regards, CHARLES & KEITH Customer Service Team

c
customer · 写过 1 条评价 · 已认证 · 体验于 2026-06-12 ·

我最近收到了来自…的订单

我最近收到了 Charles & Keith 的订单,虽然整体质量和客户服务一直都很出色,但这次产品与网上显示的图片不符。不幸的是,这不是我所期望的,所以我必须退货。 也就是说,这是我第一次对购买感到失望。 Charles & Keith 仍然是我最喜欢的品牌之一,我对他们的产品和服务一直有很好的体验。希望以后产品图片能够做得更加准确。

CHARLES & KEITH 回复2026-07-06

Dear Valued Customer, We're sorry to hear that this item did not meet your expectations and apologise for any disappointment caused. We appreciate your comments regarding the product images and have shared your feedback with the relevant team for review as we continue working to improve our online shopping experience. Thank you once again for your kind words and continued support. We truly appreciate it and look forward to serving you again. Best Regards, CHARLES & KEITH Customer Service Team

c
customer · 写过 1 条评价 · 已认证 · 体验于 2026-06-12 ·

包包质量很好

CHARLES & KEITH 回复2026-07-06

Dear Valued Customer, We sincerely appreciate the time you took to provide us with your review. We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated. Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions. Should you require any further assistance, please do not hesitate to contact us at [email protected] Best Regards, CHARLES & KEITH Customer Service Team

c
customer · 写过 1 条评价 · 已认证 · 体验于 2026-06-12 ·

我订购了一个黑色钱包

我订购了一个黑色钱包,跟踪器显示已发货并已交付,但尚未收到该物品。几天前,收到一个包裹,上面有别人的名字,但有我的地址。第一次购买非常失望。

CHARLES & KEITH 回复2026-07-08

Dear Valued Customer, We're truly sorry to hear about your experience. We'd like the opportunity to look into this for you and see how we can assist. Please email us at [email protected] with your order number and the email address used for your purchase, and our team will be happy to investigate this further. Thank you for sharing your feedback, and we hope to have the opportunity to restore your confidence in shopping with us. Best Regards, CHARLES & KEITH Customer Service Team

c
customer · 写过 1 条评价 · 已认证 · 体验于 2026-06-11 ·

太棒了

CHARLES & KEITH 回复2026-07-06

Dear Valued Customer, We sincerely appreciate you taking the time to share your feedback. We are thrilled to hear your positive comments and are delighted that your recent shopping experience with us met your expectations. Your input is incredibly valuable to us as we strive to deliver excellent service consistently. Thank you for your patronage, and we look forward to welcoming you back for future shopping endeavors. Don't forget to sign up for our newsletter on our official website to stay updated on our latest arrivals and promotions. Should you need any further assistance, please feel free to reach out to us at [email protected]. Best Regards, CHARLES & KEITH Customer Service Team

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Nina · 写过 1 条评价 · 体验于 2026-05-20 ·

我从查尔斯和基思那里买了一个包……

我从 Charles 和 Keith 那里买了一个包,但快递员送错了地址。 Charles和Keith以及快递员不承担任何责任。他们说已经完成交付,甚至连照片证明都不是我的大楼。如果您从他们那里购买产品,请注意。他们的客户服务非常差。可怕的经历。我不从他们那里购买任何产品。

CHARLES & KEITH 回复2026-07-08

Dear Valued Customer, We're truly sorry to hear about your experience. We'd like the opportunity to look into this for you and see how we can assist. Please email us at [email protected] with your order number and the email address used for your purchase, and our team will be happy to investigate this further. Thank you for sharing your feedback, and we hope to have the opportunity to restore your confidence in shopping with us. Best Regards, CHARLES & KEITH Customer Service Team

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Lilia Cercarelli · 写过 2 条评价 · 已认证 · 体验于 2026-06-11 ·

交货快捷

CHARLES & KEITH 回复2026-07-06

Dear Valued Customer, We sincerely appreciate you taking the time to share your feedback. We are thrilled to hear your positive comments and are delighted that your recent shopping experience with us met your expectations. Your input is incredibly valuable to us as we strive to deliver excellent service consistently. Thank you for your patronage, and we look forward to welcoming you back for future shopping endeavors. Don't forget to sign up for our newsletter on our official website to stay updated on our latest arrivals and promotions. Should you need any further assistance, please feel free to reach out to us at [email protected]. Best Regards, CHARLES & KEITH Customer Service Team

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Nisha · 写过 2 条评价 · 已认证 · 体验于 2026-06-11 ·

包包质量不错

漂亮的包包,适合工作或大学。适合所有东西,质量也很好。

CHARLES & KEITH 回复2026-07-06

Dear Valued Customer, We sincerely appreciate you taking the time to share your feedback. We are thrilled to hear your positive comments and are delighted that your recent shopping experience with us met your expectations. Your input is incredibly valuable to us as we strive to deliver excellent service consistently. Thank you for your patronage, and we look forward to welcoming you back for future shopping endeavors. Don't forget to sign up for our newsletter on our official website to stay updated on our latest arrivals and promotions. Should you need any further assistance, please feel free to reach out to us at [email protected]. Best Regards, CHARLES & KEITH Customer Service Team

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