CHARLES＆KEITH 是一个经常成为头条新闻的鞋履、箱包和配饰品牌。 Fashion Insiders 最大的秘密是价格实惠，品质和设计奢华。
以上内容由商家自行提供，未经平台核实。CHARLES & KEITH（www.charleskeith.com）在 OK.one 的综合评分为 3.0 分（满分 5 分），基于本站收录的 200 条用户评价，属于购物与时尚分类，口碑一般。评价两极分化：50% 给出 4 星及以上，同时 42% 打了 1 星；商家回复了 98% 的差评；评价主要围绕产品、质量、客户服务。数据最后更新于 2026-08-11。
大多数评论者对他们的整体体验都有些满意。消费者普遍喜欢他们购买的包袋和鞋子的高品质和时尚设计，经常注意到这些单品亲自看起来更好。人们经常提到许多商品到达速度很快，合身舒适并且超出了预期。 然而，一些评论者对意外的交货延误和包裹在没有适当帮助的情况下丢失感到不满意。客户还指出，在解决问题时，客户支持响应可能非常缓慢、无益且难以联系。一些买家还遇到了产品意外磨损或尺寸不一致等小问题。
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。糟糕的客户服务...不要靠近它。两个月前成功退货后，我仍在等待退款，但他们一直拖延。糟糕的客户服务和体验！
Dear Valued Customer, We’re very sorry to hear about your experience, this certainly shouldn’t be the case. Please email us at [email protected] with your order details so our team can review your case and assist you promptly. We truly appreciate your patience and feedback. Best Regards, CHARLES & KEITH Customer Service Team
非常糟糕、质量最差，请勿在 15 天内购买该产品，否则袋子会损坏，而且没有人可以帮助我。请不要浪费你的钱- 0 中的 5
Dear Valued Customer, We’re very sorry to hear about your experience and understand your frustration. We appreciate your feedback, as it helps us continue to review and improve our products and services. Best Regards, CHARLES & KEITH Customer Service Team
客服不回复询问！！
Dear Valued Customer, We’re sorry to hear about your experience and understand how frustrating this must be. Our team is committed to assisting all customer inquiries, and we truly value your feedback. Please reach out to us directly with your order number and email address at [email protected], and we’ll be happy to review your case and assist you promptly. Thank you for bringing this to our attention. Best Regards, CHARLES & KEITH Customer Service Team
Dear Valued Customer, We sincerely appreciate the time you took to provide us with your review. We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated. Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions. Should you require any further assistance, please do not hesitate to contact us at [email protected] Best Regards, CHARLES & KEITH Customer Service Team
我 30 天前买了一个包。质量太差了，看起来我已经用了一个多月了。一直试图联系客户服务，这太难了。一个包在穿了两周后看起来质量不应该很差，非常令人失望不高兴。
Dear Valued Customer, We’re very sorry to hear about your experience and understand your frustration. We appreciate your feedback, as it helps us continue to review and improve our products and services. Best Regards, CHARLES & KEITH Customer Service Team
我喜欢这个包，质量也很好，但送货体验非常令人失望。该物品从广州发货并由环球快递处理，但他们无法将其运送到我在布里斯班的地址。我必须自己跑很远的路去取，而且只有一个可用的取货地点。非常不方便。我喜欢这个产品，但如果不改变送货公司，我不会再在网上购买。
Dear Valued Customer, We’re sorry to hear about the inconvenience caused with your delivery. We understand how frustrating it must have been to travel to pick up your order. We appreciate your feedback regarding the delivery experience, as it helps us continue to review and improve our shipping processes. We’re glad to hear you’re happy with your bag, and we truly value your support. Best Regards, CHARLES & KEITH Customer Service Team
Dear Valued Customer, We’re sorry to hear about your experience and understand your frustration. If you’d like to share more details so we can look into this further, please email us at [email protected] with your feedback, and our team will be happy to assist. Best Regards, CHARLES & KEITH Customer Service Team
爱查尔斯和基思。买了 2 个手提包，质量都很棒，而且看起来比预期的还要好。
Dear Valued Customer, We sincerely appreciate you taking the time to share your feedback. We are thrilled to hear your positive comments and are delighted that your recent shopping experience with us met your expectations. Your input is incredibly valuable to us as we strive to deliver excellent service consistently. Thank you for your patronage, and we look forward to welcoming you back for future shopping endeavors. Don't forget to sign up for our newsletter on our official website to stay updated on our latest arrivals and promotions. Should you need any further assistance, please feel free to reach out to us at [email protected]. Best Regards, CHARLES & KEITH Customer Service Team
最糟糕的服务，我在新年之前付钱买鞋，但一周后你迟到了，这是我从这家公司收到的第一笔订单
Dear Valued Customer, We sincerely apologize for the delay and understand your frustration. During the holiday season, courier partners and customs authorities may have reduced operating hours, which can sometimes affect delivery timelines. We truly appreciate your patience and understanding, and apologize again for the inconvenience caused. Best regards, CHARLES & KEITH Customer Service Team
我的 Midori 包在两周后开始脱皮！尽管该品牌之前的型号已经存在并且仍然可以使用多年。 我向客户服务部提出要求，并声称这都是我的错，而不是材料质量差。对不起，小心使用了2周，他们拒绝退款！再也不会了！
Dear Valued Customer, We’re sorry to hear about your experience and understand your frustration. Our returns and exchanges are applicable for items with faults upon delivery. While we’re unable to offer a refund in this case, your feedback regarding your Midori bag is very valuable and will be shared with our team as we continue to review and improve our products and services. Thank you for sharing your thoughts with us. Best regards, CHARLES & KEITH Customer Service Team
我仍然很沮丧。我每个月都会写一篇评论。我完全是 😢 我支付了 592 美元的血汗钱。这根本不公平。我于 12 月 12 日收到订单，但只收到一袋。我本来应该收到五个。我立即给客服发了邮件，显然回复延迟了。当我最终收到回复时，他们说他们无能为力——不退款，也没有争议。
Dear Valued Customer, We’re sorry to hear about your experience and understand your frustration. Please be assured that we conducted a thorough investigation regarding your order. Our records confirm that all items were shipped as requested. As such, we are unable to issue a refund or dispute for the items. We appreciate your feedback, and it will help us continue to review and improve our processes. Best Regards, CHARLES & KEITH Customer Service Team
中文网站 - 100% ‼️ 订购了一个包作为礼物送给我的妻子，但事实证明前一天她自己订购了并且没有让我知道，好吧，绝对正常。我在购买后 90 分钟寄给他们取消订单，他们在 1 小时后回复并告诉我现在取消已经太晚了……购买后 90 分钟。 悲惨。 当然，这是一家拥有中国追踪号码（YT）的直销公司，所以这就是我无法取消的原因。所以他们强迫我支付 40 欧元才能退回，而且我花了 3-4 周才收到“退款”。 可怕的经历。当然永远不会再从他们那里订购/购买任何东西。简单的。
Dear Valued Customer, We’re sorry to hear about your experience and understand how frustrating this must have been. Our system allows cancellations within 1 hour of placing an order. After this period, the order is already being processed for shipment, and returns would need to follow our standard return procedures. Just to clarify, Charles & Keith is a Singaporean brand, and orders are shipped internationally from our fulfillment centers. We appreciate your feedback and will continue working to improve our processes. Best Regards, CHARLES & KEITH Customer Service Team
Dear Valued Customer, Thank you for taking the time to leave a review. It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued. We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions. Should you require any further assistance, please do not hesitate to contact us at [email protected] Best Regards, CHARLES & KEITH Customer Service Team
太棒了！多谢
Dear Valued Customer, We sincerely appreciate you taking the time to share your feedback. We are thrilled to hear your positive comments and are delighted that your recent shopping experience with us met your expectations. Your input is incredibly valuable to us as we strive to deliver excellent service consistently. Thank you for your patronage, and we look forward to welcoming you back for future shopping endeavors. Don't forget to sign up for our newsletter on our official website to stay updated on our latest arrivals and promotions. Should you need any further assistance, please feel free to reach out to us at [email protected]. Best Regards, CHARLES & KEITH Customer Service Team
早在 11 月份，我就从他们的网站上订购了 2 双鞋。交货花了很长时间才到达，而且鞋子的质量很差。我很快就退回了，自己承担了30欧元的运费，寄到了他们的英国分拣中心。尽管运输跟踪显示产品已在其仓库收到，但他们否认该产品未记录在其系统中。经过多封电子邮件和 WhatsApp 聊天后，客户服务停止回复我的电子邮件。 146 欧元。 + 30欧元全没了，没有任何用处。
Dear Valued Customer, We’re very sorry for the delay in delivery and the inconvenience you experienced with your return. We can confirm that the returned items were successfully received at our warehouse, and the refund has already been processed. We truly appreciate your patience and understanding throughout this process. Best Regards, CHARLES & KEITH Customer Service Team
我没有收到包裹，已联系团队，尚未解决
Dear Valued Customer, We’re truly sorry to hear about your experience and completely understand how frustrating this must be. We’re still checking with the courier and awaiting their update. Our team will follow up on the current email thread as soon as possible to assist you. Your feedback has also been shared with our team to help improve our customer service and delivery process. Best Regards, CHARLES & KEITH Customer Service Team
真的很好，我喜欢它，我只是希望有一个原始套件，这样我的东西就可以放在正确的位置
Dear Valued Customer, We’re so glad to hear that you loved it! Thank you for your feedback regarding an original set, we’ll pass this along to our product team for consideration. Your input helps us improve our designs and future collections. Best Regards, CHARLES & KEITH Customer Service Team
我在 1 月 3 日从 Charles&Keith 订购了一个包，但还没有收到，当我给他们发电子邮件询问我的订单更新时，他们没有回复或给我退款，最差的客户服务
Dear Valued Customer, We’re very sorry to hear about the delay and lack of response, we understand how frustrating this must be. Please reach us at [email protected], and our team will follow up to assist you as quickly as possible. Your feedback has also been shared with our team to help improve our customer service. Best Regards, CHARLES & KEITH Customer Service Team
我1月7号下的单，到现在还没收到。送货公司让我在不同国家之间来回运送，而供应商却极不努力地帮助我拿到我所支付的费用。当然不会再次购买，糟糕的供应商支持和整个英国脱欧狗屎表演让从英国寄出东西的情况变得更糟。
Dear Valued Customer, We’re very sorry to hear about the delays and the frustration caused by the delivery issues. We understand how disappointing this must be, especially with international shipping challenges. If you need further assistance, please reply on the current email thread, and our team will follow up to assist you further. Your feedback has been shared with our team to help improve our shipping and support processes. Best Regards, CHARLES & KEITH Customer Service Team
女鞋尺码指南不正确。交货时间也太长了。我无法退回订购的鞋子，因为送达时间太长。当它到达时我已经去度假了，没有人在家正确检查它并返回合适的尺寸。
尊敬的客户， 得知延迟和规模问题，我们深表遗憾。如果您回来后需要退货方面的帮助，请发送电子邮件至[email protected]，我们的团队将很乐意为您提供帮助。 最好的问候， 查尔斯和基思客户服务团队
共 200 条符合条件的评价
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