CHARLES & KEITH

Dear Valued Customer, Thank you for taking the time to share your feedback with us. We're sorry to hear about your experience and understand your concerns regarding the delivery timeline, shipping origin, and the lack of updates. We appreciate you highlighting this, particularly around the clarity of shipping information and communication. Your feedback is valuable and will be shared with the relevant teams as we review our processes and look into ways to improve transparency for future orders. Thank you again for bringing this to our attention. Best Regards, CHARLES & KEITH Customer Service Team

Dear Valued Customer, Thank you for your feedback and for sharing your experience with us. We’re glad to hear that your order arrived safely and that you’re happy with your bag. However, we’re sorry for the confusion caused by the multiple tracking updates. We understand how this may have been concerning, and we appreciate you bringing this to our attention. Your feedback is valuable to us, and we’ll continue working to improve our tracking and communication experience to make it clearer and more seamless for our customers. Thank you again for your support, and we hope you enjoy your new bag. Best Regards, CHARLES & KEITH Customer Service Team

Dear Valued Customer, Thank you for taking the time to leave a review. It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued. We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions. Should you require any further assistance, please do not hesitate to contact us at [email protected] Best Regards, CHARLES & KEITH Customer Service Team

Dear Valued Customer, We’re very sorry to hear about this and understand your frustration. Could you please share your order number with us so we can look into this and assist you further? Thank you for your patience. Should you require any further assistance, please do not hesitate to contact us at [email protected]. Best Regards, CHARLES & KEITH Customer Service Team

Dear Valued Customer, Thank you for your feedback. We’re sorry to hear about your experience and understand your frustration. We can confirm that your refund has already been processed. We appreciate your patience and continued support, and we’ll take your feedback into consideration as we continue to improve our processes. Best Regards, CHARLES & KEITH Customer Service Team

Dear Valued Customer, Thank you for taking the time to leave a review. We’re sorry to hear that the delivery took longer than expected and appreciate your patience. We’re glad to know your sister liked her birthday gift. Your feedback is valuable to us as we continue to improve our delivery experience. Thank you for your support. Best Regards, CHARLES & KEITH Customer Service Team

Dear Valued Customer, Thank you for taking the time to leave a review. It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued. We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions. Should you require any further assistance, please do not hesitate to contact us at [email protected] Best Regards, CHARLES & KEITH Customer Service Team

Dear Valued Customer, Thank you for taking the time to leave a review. We’re delighted to hear that you’re happy with the quality of our bags. We’re sorry for the delay in shipping and appreciate your patience. Your feedback is valuable to us as we continue to improve our delivery experience. Thank you for your support, and we look forward to serving you again. Best Regards, CHARLES & KEITH Customer Service Team

Dear Valued Customer, We’re truly sorry to hear about the delay and the repeated follow-ups you’ve had to make. We completely understand how frustrating this must be, and this is not the experience we want our customers to have. If you’re able to share your order number with us directly here or via [email protected], we’ll check your case immediately and prioritize a resolution. Thank you for your patience and understanding. Best Regards, CHARLES & KEITH Customer Service Team

Dear Valued Customer, Thank you for sharing your feedback. We’re sorry to hear that your recent online purchase did not meet your expectations. We understand how important accurate sizing is when shopping online, and we appreciate your input regarding our size guide. We also understand that international returns can be inconvenient, and we appreciate your suggestions for more flexible return options. Your feedback will be shared with our team as we continue to review and improve our online shopping experience. Thank you for taking the time to let us know. Best Regards, CHARLES & KEITH Customer Service Team

Dear Valued Customer, We sincerely apologize for the delay in responding and for the frustration this experience has caused. We completely understand how upsetting this must have been. As exchanges aren’t available for international orders, we hope the return and refund process was straightforward. Refunds for the returned item will be processed according to our policy. If you need any further assistance, you’re always welcome to reach out to us via email at [email protected] or WhatsApp, and our team will be happy to help. We appreciate your feedback and thank you for your patience. Best Regards, CHARLES & KEITH Customer Service Team

Dear Valued Customer, We’re very sorry to hear about your experience and sincerely apologize for the inconvenience caused. Our team is already reviewing your case and will work with you directly to reach a resolution. We truly appreciate your patience and understanding while we address this. Best Regards, CHARLES & KEITH Customer Service Team

Dear Valued Customer, We’re very sorry for the delay and understand how frustrating this must be. Your order has been affected by regional disruptions, which have impacted delivery timelines. We appreciate your patience while our team monitors the shipment closely. We’ll ensure your order is delivered as soon as possible and will follow up with you via email with any updates. Thank you for bringing this to our attention, and we apologize for any inconvenience caused. Best Regards, CHARLES & KEITH Customer Service Team

Thank you for your review and feedback! That is wonderful to hear! We are delighted that you found the shoes beautiful and that they were really well packaged. It is great to know that you had such a very good experience with us! Do reach out to us at [email protected] for assistance if you require more help. Have a wonderful day ahead!

Thank you for your review and feedback! That is fantastic to hear! We are delighted that you had a very good experience and found the delivery to be fast. It is wonderful to know that you found exactly what you were looking for in terms of material, style, and price! Do reach out to us at [email protected] for assistance if you require more help.

Thank you for your review and feedback! We sincerely apologize for the disappointing experience you and your daughter had with our customer service. We understand that after purchasing a $159 Calla bag, the size was not as expected, and we deeply regret that your three attempts to reach out for an exchange were met only with automated responses. It is distressing to hear that the auto-reply messages did not provide the clear or helpful information you needed, and we sincerely apologize for the lack of personalized support. We take your feedback seriously and regret that this has made you feel we are not prioritizing our customers. We are truly sorry that this experience has led you to decide not to purchase from us again or recommend us to others. To allow us to urgently look into your daughter's request and facilitate the exchange process for the Calla bag, please reach out to us with the order number. Do reach out to us at [email protected] for assistance if you require more help.

Thank you for your review and feedback! That is absolutely wonderful to hear! We are thrilled that you love your bag and find it super cute and multi-usable. It is great to know that you can use it for both school and traveling, and we are so pleased that you do not regret your purchase. Your enthusiasm truly made our day! Do reach out to us at [email protected] for assistance if you require more help.

Thank you for your review and feedback! That is so heartening to hear! We are delighted that you had a positive interaction with our kind and beautiful staff. We take great pride in our team, and it is wonderful to know that their service made a lasting impression on you. Do reach out to us at [email protected] for assistance if you require more help.

Dear Valued Customer, We sincerely appreciate the time you took to provide us with your review. We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated. Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions. Should you require any further assistance, please do not hesitate to contact us at [email protected] Best Regards, CHARLES & KEITH Customer Service Team

Dear Valued Customer, We’re very sorry to hear about the issues with your Lyla bag, that’s certainly not the experience we want for you. We’d like to assist you as quickly as possible. Please email us at [email protected] with your order number, photos of the damaged strap, and the incorrect size received. Our team will review your case and guide you on the next steps. Thank you for bringing this to our attention, and we appreciate your patience. Best Regards, CHARLES & KEITH Customer Service Team