CHARLES & KEITH

尊敬的客户， 感谢您的评论和反馈。 我们很高兴得知您收到了包并且发现它很漂亮！不过，我们注意到您提到的运输体验。如果交付过程未达到您的期望或不顺利，我们深表歉意。我们会认真对待您的反馈，并不断努力改善为客户提供的物流和运输服务。 如果您需要更多帮助，请通过[email protected] 联系我们寻求帮助。 祝你有美好的一天！ 最诚挚的问候， 查尔斯和基思团队

Dear Valued Customer, We're sorry to hear that your order arrived in this condition. We'd like to look into this further for you. Please reach out to us at [email protected] with photos of the packaging and item received, and our team will be happy to investigate and assist further. Best Regards, CHARLES & KEITH Customer Service Team

Dear Valued Customer, We sincerely appreciate you taking the time to share your feedback. We are thrilled to hear your positive comments and are delighted that your recent shopping experience with us met your expectations. Your input is incredibly valuable to us as we strive to deliver excellent service consistently. Thank you for your patronage, and we look forward to welcoming you back for future shopping endeavors. Don't forget to sign up for our newsletter on our official website to stay updated on our latest arrivals and promotions. Should you need any further assistance, please feel free to reach out to us at [email protected]. Best Regards, CHARLES & KEITH Customer Service Team

Dear Valued Customer, We sincerely appreciate the time you took to provide us with your review. We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated. Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions. Should you require any further assistance, please do not hesitate to contact us at [email protected] Best Regards, CHARLES & KEITH Customer Service Team

Dear Valued Customer, We sincerely appreciate you taking the time to share your feedback. We are thrilled to hear your positive comments and are delighted that your recent shopping experience with us met your expectations. Your input is incredibly valuable to us as we strive to deliver excellent service consistently. Thank you for your patronage, and we look forward to welcoming you back for future shopping endeavors. Don't forget to sign up for our newsletter on our official website to stay updated on our latest arrivals and promotions. Should you need any further assistance, please feel free to reach out to us at [email protected]. Best Regards, CHARLES & KEITH Customer Service Team

Dear Valued Customer, We're sorry to hear about your experience. We noticed that our team has already been in touch with you via email regarding this matter. To avoid any confusion and ensure consistency, we will continue assisting you through the existing email thread. Please feel free to reply there if you have any further questions or additional information to share, and our team will be happy to assist. Thank you for your patience and understanding. Best Regards, CHARLES & KEITH Customer Service Team

Dear Valued Customer, We're sorry to hear about your experience. We can see that our team is already assisting you via email and is actively looking into the matter. To ensure we provide you with the most accurate update, we'll continue supporting you through the existing email thread. Thank you for your patience, and please feel free to reply to our email if you have any further questions. Best Regards, CHARLES & KEITH Customer Service Team

Dear Valued Customer, We sincerely appreciate the time you took to provide us with your review. We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated. Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions. Should you require any further assistance, please do not hesitate to contact us at [email protected] Best Regards, CHARLES & KEITH Customer Service Team

Dear Valued Customer, We're sorry to hear about your experience. We can see that our team is already assisting you via email and is actively looking into the matter. To ensure we provide you with the most accurate update, we'll continue supporting you through the existing email thread. Thank you for your patience, and please feel free to reply to our email if you have any further questions. Best Regards, CHARLES & KEITH Customer Service Team

Dear Valued Customer, We sincerely appreciate the time you took to provide us with your review. We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated. Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions. Should you require any further assistance, please do not hesitate to contact us at [email protected] Best Regards, CHARLES & KEITH Customer Service Team

Dear Valued Customer, We're sorry to hear about your experience. We can see that our team is already assisting you via email and is actively looking into the matter. To ensure we provide you with the most accurate update, we'll continue supporting you through the existing email thread. Thank you for your patience, and please feel free to reply to our email if you have any further questions. Best Regards, CHARLES & KEITH Customer Service Team

Dear Valued Customer, We're sorry to hear about your experience and understand how frustrating it must be to wait longer than expected for your order, especially after having positive experiences with your previous purchases. We sincerely apologize for the delay and the concern caused by the lack of movement in the tracking updates. Please be assured that our team is actively monitoring the shipment and working with the courier partner to obtain the latest status. If the parcel is confirmed to be lost in transit, the appropriate resolution options will be reviewed accordingly. We appreciate your patience and would like the opportunity to assist further. Please continue corresponding with our team via your existing email case, and we will provide updates as soon as they become available. Best Regards, CHARLES & KEITH Customer Service Team

Dear Valued Customer, Thank you for taking the time to leave a review. It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued. We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions. Should you require any further assistance, please do not hesitate to contact us at [email protected] Best Regards, CHARLES & KEITH Customer Service Team

Dear Valued Customer, Hi, we're sorry to hear about your experience and understand your frustration, particularly given the time that has passed since the investigation was initiated. We take concerns regarding parcel delivery and customer communication very seriously. We sincerely apologize if the investigation has taken longer than expected and for any lack of updates during this process. Our team is actively following up with the courier partner to obtain a resolution and will continue to review the matter thoroughly. If you already have an open case with us, please rest assured that it remains under review. We appreciate your patience and regret the inconvenience this situation has caused. Best Regards, CHARLES & KEITH Customer Service Team

Dear Giorgia Costa, Thank you for your review and feedback! We sincerely apologize for the frustrating experience you have had with your bag and our customer service. We understand that your bag, purchased in mid-March, took a month to arrive and that the screw holding the handle broke after only two uses. We also deeply apologize for the frustration caused by the response you received from our support team, asking you to cut and slash the item and provide photos and a video of it being rendered unusable before a refund can be processed. We completely understand your feeling but this is our process. Do reach out to us at [email protected] for assistance if you require more help. Have a wonderful day ahead! Warmest regards, CHARLES & KEITH TEAM

Thank you for your review and feedback! We sincerely apologize for the quality issue you have encountered with your shoes and the subsequent delay in our response. We understand that the stitching has already come apart from the upper, leaving visible white thread, despite being purchased in January and only worn a couple of days per week to work within the first 3 months. We also deeply regret that after lodging a request to discuss this issue, you have only received an initial response stating our team would be in contact, with no further follow-up. We understand your frustration regarding this delay, as we aim to address quality concerns much more promptly. To allow us to urgently prioritize your case and look into why our team has not yet followed up with you, please reach out to us with your order number. Do reach out to us at [email protected] for assistance if you require more help. Have a wonderful day ahead! Warmest regards, CHARLES & KEITH TEAM

Dear Valued Customer, Thank you for your review and feedback! We are so sorry to hear about the quality issue you experienced with your Arwen Quilted Top Handle Vanity Bag in Black. We understand that this bag was purchased as a special birthday treat, and we are deeply saddened to hear that the material chipped off in just a month, leaving you barely able to use a product you really loved. We apologize that this purchase brought disappointment instead of the celebratory experience you deserved. We take product quality seriously and regret that the durability of the bag did not meet your expectations. To allow us to investigate this issue with your Arwen bag and see how we can make this right for you, please reach out to us with your order number and photos of the damage. Do reach out to us at [email protected] for assistance if you require more help. Have a wonderful day ahead! Warmest regards, CHARLES & KEITH TEAM

Thank you for your review and feedback! We sincerely apologize for the frustrating experience you had with our customer service team and the handling of your first-time order discount code. We understand that our response regarding the code being permanently deactivated after a failed or uncompleted transaction left you feeling deeply disappointed with our support. We agree that a technical or payment issue should not prevent you from enjoying your introductory discount, and we deeply regret that our policy lacked the flexibility and customer care you expected. We take your feedback regarding this interaction seriously as we work to make our policies and customer assistance more supportive. To allow us to review your case and see how we can assist you with your first-time discount, please reach out to us with your registered account details or order number. Do reach out to us at [email protected] for assistance if you require more help.

Dear Kiran, We sincerely appreciate the time you took to provide us with your review. We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated. Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions. Should you require any further assistance, please do not hesitate to contact us at [email protected] Best Regards, CHARLES & KEITH Customer Service Team

Dear Nadia, We sincerely appreciate the time you took to provide us with your review. We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated. Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions. Should you require any further assistance, please do not hesitate to contact us at [email protected] Best Regards, CHARLES & KEITH Customer Service Team