Honestly the WORST customer service
Honestly the WORST customer service: Dear Heather, Thank you for reaching out to CHARLES & KEITH. Kindly note that the first-time order discount code is applicable only once per customer account. Once the code has been applied or attempted on an order, it cannot be reactivated or reused, even if the transaction was not successfully completed or captured. We understand your concern, however we are unable to reinstate or reissue the code. We appreciate your understanding. Best Regards, Aloysius K Client Communications CHARLES & KEITH