CHARLES & KEITH

Dear Valued Customer, We sincerely appreciate the time you took to provide us with your review. We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated. Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions. Should you require any further assistance, please do not hesitate to contact us at [email protected] Best Regards, CHARLES & KEITH Customer Service Team

Thank you for contacting CHARLES & KEITH. Thank you for contacting CHARLES & KEITH. We’re very sorry to hear about your experience and understand your frustration regarding the delivery delay and the condition of the item received. This is certainly not the standard of service we strive to provide. Please note that we have already addressed your concern via email and shared the details of the resolution provided. We kindly ask that you refer to our email correspondence for further clarification

Thank you for contacting CHALRES & KEITH. We’re truly sorry to hear about your experience and understand how frustrating this situation must be. This is certainly not the impression or level of service we aim to provide to our customers. Please note that we had responded to your email back in February regarding this matter. Nevertheless, we take your feedback seriously and would still like the opportunity to review your case further. Kindly contact us at [email protected] with your order number and details so our team can look into the matter and assist you accordingly.

Dear Valued Customer, We sincerely appreciate the time you took to provide us with your review. We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated. Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions. Should you require any further assistance, please do not hesitate to contact us at [email protected] Best Regards, CHARLES & KEITH Customer Service Team

Thank you for contacting CHARLES & KEITH. We sincerely apologize for the delay and understand how disappointing and frustrating this experience has been, especially for your first purchase with us. This is certainly not the level of service we aim to provide. We’re also sorry for the lack of follow-up after our previous response on Trustpilot. Please be assured that we take your feedback seriously. Kindly contact us at [email protected] with your order number and contact details so we can urgently look into the status of your order and assist you further, including on the refund request if applicable.

Dear Valued Customer, We sincerely appreciate the time you took to provide us with your review. We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated. Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions. Should you require any further assistance, please do not hesitate to contact us at [email protected] Best Regards, CHARLES & KEITH Customer Service Team

Dear Valued Customer, Thank you for taking the time to share your experience with us. We’re delighted to hear that you love our designs, quality, and pricing. We also appreciate your patience regarding the delivery and return refund timelines. Your feedback is valuable to us as we continue working to improve the overall shopping and returns experience for our customers. Best Regards, CHARLES & KEITH Customer Service Team

Dear Valued Customer, We sincerely appreciate you taking the time to share your feedback. We are thrilled to hear your positive comments and are delighted that your recent shopping experience with us met your expectations. Your input is incredibly valuable to us as we strive to deliver excellent service consistently. Thank you for your patronage, and we look forward to welcoming you back for future shopping endeavors. Don't forget to sign up for our newsletter on our official website to stay updated on our latest arrivals and promotions. Should you need any further assistance, please feel free to reach out to us at [email protected]. Best Regards, CHARLES & KEITH Customer Service Team

Dear Valued Customer, We sincerely appreciate you taking the time to share your feedback. We are thrilled to hear your positive comments and are delighted that your recent shopping experience with us met your expectations. Your input is incredibly valuable to us as we strive to deliver excellent service consistently. Thank you for your patronage, and we look forward to welcoming you back for future shopping endeavors. Don't forget to sign up for our newsletter on our official website to stay updated on our latest arrivals and promotions. Should you need any further assistance, please feel free to reach out to us at [email protected]. Best Regards, CHARLES & KEITH Customer Service Team

Dear Valued Customer, Thank you for your kind words and for taking the time to share your experience with us. We’re delighted to hear that you had a positive experience with Danish’s humble and attentive service. Your compliments truly mean a lot, and we’ll be sure to share this with the team 😊 Best Regards, CHARLES & KEITH Customer Service Team

Dear Valued Customer, We’re truly sorry to hear about your experience and understand how frustrating this situation must have been for you. We recognise your concerns regarding the extended delays, repeated waiting timeframes, and the lack of clarity around the resolution process. This is not the level of service or communication we aim to provide to our customers. We can see that your case is currently being attended to by our team, and the relevant follow-up is ongoing. We appreciate your patience and understanding while this is being reviewed, and our team will continue to keep you updated via email accordingly. Best Regards, CHARLES & KEITH Customer Service Team

Dear Valued Customer, We’re very sorry to hear about your experience, and we understand how frustrating this must have been. A delivery timeframe significantly beyond what was communicated, along with sizing inconsistencies and concerns on product quality, is not the experience we aim to provide. We also recognise how disappointing it is when the resolution options do not feel fair or convenient, especially for our customers in Europe. Your feedback has been shared with the relevant teams for review, particularly around delivery timelines, product quality checks, and how we support our customers across different regions. We will also be reviewing how resolutions are communicated to ensure they are clearer and more considerate of the situation. Should you need any further assistance, please feel free to reach out to us at [email protected]. Best Regards, CHARLES & KEITH Customer Service Team

Dear Valued Customer, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience did not meet your expectations. We understand how important a convenient and reasonably priced returns process is, especially for our customers in Europe. Your feedback on the return costs and overall experience has been noted, and we are currently reviewing how we can improve our returns process to better support our EU customers. We truly appreciate your feedback, as it helps us identify areas where we need to do better. Best Regards, CHARLES & KEITH Customer Service Team

Dear Valued Customer, We’re truly sorry to read about your experience, and we understand how frustrating and exhausting this must have been. What you’ve described, receiving a scratched item sold as new, the delay with your second parcel, and the way the resolutions were handled, is not the experience we aim to provide. We also hear your concerns around the options shared, particularly how they felt impractical and did not take into account stock availability or your original intent to keep the item. This is not the level of ownership or clarity we expect in our service. We’re currently reviewing your case internally, including our quality checks, communication, and resolution processes, to better understand where this fell short and to prevent this from happening again. Our team will continue to follow up with you via email. Best Regards, CHARLES & KEITH Customer Service Team

Dear Valued Customer, Thank you for taking the time to leave a review. It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued. We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions. Should you require any further assistance, please do not hesitate to contact us at [email protected] Best Regards, CHARLES & KEITH Customer Service Team

Dear Valued Customer, We’re truly sorry to hear about your experience and understand how frustrating this must be, especially with the delay and difficulty reaching our team. This is certainly not the experience we aim to provide. We’d like to look into this for you and ensure your concerns, including the pending order and refund, are properly addressed. Please contact us at [email protected] with your order details so we can assist you further. We also apologise for the delay in responses on WhatsApp and are actively working to improve our responsiveness across all channels. Best Regards, CHARLES & KEITH Customer Service Team

Dear Valued Customer, Thank you for taking the time to share your feedback with us, we’re truly sorry to hear about your experience. We understand how disappointing this must be, especially when the product did not hold up to expectations after a few months of use. While our team’s response was based on our current policy timeframe, we recognise that this may not feel satisfactory in your situation. We truly appreciate you highlighting this, and we’ll be sharing your feedback with our team as we continue working to improve both our product quality and overall experience. Best Regards, CHARLES & KEITH Customer Service Team

Dear Valued Customer, We're sorry to hear about your experience and understand how frustrating this must have been. This is certainly not the level of service we aim to provide. We regret to learn that your parcel was delivered to an incorrect address and that the follow-up support did not meet your expectations. Your feedback is important to us, and we take concerns like this seriously. Could you please share your order details with us at [email protected]? Our team will review the matter and look into this further. Thank you for bringing this to our attention. Best Regards, CHARLES & KEITH Customer Service Team

Dear Valued Customer, We're truly sorry to hear that you’ve been waiting for a month without receiving your shoes, we completely understand how frustrating this must be. This is certainly not the experience we aim to provide. Occasionally, unexpected delays with our warehouse or courier partners can occur, but we acknowledge that this should have been communicated more proactively to you. We’d really like to look into this and make things right. Please don’t hesitate to reach out to our team directly at [email protected] with your order details, and we’ll prioritise your case and provide you with an update as soon as possible. We sincerely appreciate your patience and the opportunity to resolve this for you. Best Regards, CHARLES & KEITH Customer Service Team

Dear Valued Customer, Thank you for taking the time to share your detailed feedback. We’re truly sorry to hear about your experience and understand how disappointing this must have been, especially since the item was intended as a gift. We sincerely apologise for the delay in delivery, receiving the incorrect colour, and the difficulty you experienced when trying to reach our team. This is certainly not the experience we aim to provide. We understand that your case is currently ongoing with our team, and we will continue assisting you directly there to ensure this is properly resolved. Additionally, as this appears to be an error on our end, we will be covering the return shipping fees via reimbursement. Thank you again for your patience and for bringing this to our attention. Best Regards, CHARLES & KEITH Customer Service Team