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zeynal

奥地利

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CHARLES & KEITH

Terrible exprerience

Placed an order from Vienna (#AT000344076). The delivery took 20+ days instead of the promised 6-10. Customer support is useless, hiding behind scripted responses. The product is completely misleading: advertised as size 37, it fits like a 38. To top it off, the quality control is non-existent — the shoes were inconsistent (one larger than the other). When I asked for a resolution, they offered no support other than a costly return to Hong Kong for their own mistake. If you are in Europe, stay away. There is no local support, no local warehouse, and they don't care about the customer. Absolute waste of money and time.

2026-04-26