Didn’t receive my parcel but the platform said it was delivered
My friend ordered a bag for me from Charles & Keith. The tracking information showed that the parcel was delivered on 17 March. However, when I checked with my building reception, they confirmed they did not receive any parcel for me. I contacted the delivery company (Team Global Express) to ask for the exact delivery location, but I have received no updates or replies despite multiple follow-ups. My friend, who placed the order, has also contacted Charles & Keith customer service with all the details, but there has been no reply and no action taken so far. It has now been almost two weeks since the supposed delivery, and I still have not received my bag. This experience falls far below my expectations of your company. I kindly request an actual reply and immediate action to resolve this matter. ***Order number: AUS05131469 My friend and I have sent multiple messages to your company. The only response we have received is that, according to the platform, the delivery has arrived and that you are currently inquiring with the delivery company. Your company also told me that emails had been sent regarding my enquiries, but you have not replied to my further responses. I did not expect this level of service from your company, especially since it is based in Singapore. I was expecting much higher efficiency and more effective solutions. It is clear that the platform shows the package as delivered, yet I have still not received my bag. Furthermore, after weeks of calling and messaging Team Global Express, all they have done is claim that their driver delivered the package to the correct address — without providing any proof, such as a photo. This has been an enormous waste of time, and I am completely exhausted from dealing with the issue — especially because this was a birthday gift that my friend bought for me. Team Global Express currently has a Google review rating of only 1.1 stars, with many customers reporting similar cases of missing packages. I sincerely hope your company will switch to a more reliable and trustworthy delivery partner. As of now, I have not received the bag, and I would like to request compensation.