Worst customer service team I've ever experienced
I ordered a package on February 13. It's March 9 and it still hasn't arrived - that's 24 days. I need the items I ordered next week, but I doubt it will arrive in time even though I ordered so far in advancce. The worst part is that the ecms tracking website does not work so I cannot track where my parcel is. When I contacted customer service over Whatsapp, they showed zero care for my concern. They repeatedly sent me automated messages. One of the automated messages asked whether I would prefer a refund. I declined the refund and said I wanted my items delivered to me. To which they replied with the same automated message asking if I would prefer a refund. It is so blatantly obvious that are not even bothering to read my messages to them and that they do not care about my concerns whatsoever.