CHARLES＆KEITH 是一个经常成为头条新闻的鞋履、箱包和配饰品牌。 Fashion Insiders 最大的秘密是价格实惠，品质和设计奢华。
以上内容由商家自行提供，未经平台核实。CHARLES & KEITH（www.charleskeith.com）在 OK.one 的综合评分为 3.0 分（满分 5 分），基于本站收录的 200 条用户评价，属于购物与时尚分类，口碑一般。评价两极分化：50% 给出 4 星及以上，同时 42% 打了 1 星；商家回复了 98% 的差评；评价主要围绕产品、质量、客户服务。数据最后更新于 2026-08-11。
大多数评论者对他们的整体体验都有些满意。消费者普遍喜欢他们购买的包袋和鞋子的高品质和时尚设计，经常注意到这些单品亲自看起来更好。人们经常提到许多商品到达速度很快，合身舒适并且超出了预期。 然而，一些评论者对意外的交货延误和包裹在没有适当帮助的情况下丢失感到不满意。客户还指出，在解决问题时，客户支持响应可能非常缓慢、无益且难以联系。一些买家还遇到了产品意外磨损或尺寸不一致等小问题。
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。
我喜欢他们的包包和珠宝。然而，几个月前，我购买了一枚戒指，在佩戴两次（非剧烈活动）后，其中一颗“钻石”就掉了出来。我联系该公司要求更换，因为它完全在他们的退货期限内，他们说这是“磨损”，尽管磨损非常小。这枚戒指现在已经失去了 3 颗钻石中的 2 颗，看起来很廉价。 除此之外，我真的很喜欢这些包，而且交货时间也不太长。
尊敬的客户， 感谢您抽出宝贵时间分享您的反馈。我们很高兴听到您喜欢我们的包袋和珠宝，但我们很遗憾得知您对戒指的体验。我们知道这一定是多么令人失望。我们感谢您的评论，并将在我们继续审查和改进我们的产品和服务时与相关团队分享您的反馈。 再次感谢您的支持，希望以后有机会为您提供更好的服务。 最好的问候， 查尔斯和基思客户服务团队
不要从这里订购！我订购了 3 件商品，但只收到了 2 件。我立即联系 C&K，让他们知道并询问丢失的商品。他们要照片，我发给他们。一个月后，他们继续要求照片，但没有退款或寄出我的物品。服务很糟糕！
Dear Valued Customer, Thank you for taking the time to share your feedback with us. We're truly sorry to learn about your experience and understand how frustrating it must have been while your case was being reviewed. We appreciate the time and effort you took to provide the requested information throughout the process. We note that your case has since been resolved. However, we're sorry that the time taken to reach a resolution affected your overall experience with us. Your feedback has been shared with the relevant team as we continue to review and improve our processes to provide a smoother customer experience. Thank you for your patience and understanding. Should you require any further assistance, please don't hesitate to contact us at [email protected]. Best regards, CHARLES & KEITH Customer Service Team
可怕！订购了 3 件商品，收到了 2 件。我的订单已经一个月了，我仍在尝试将丢失的商品寄出。第一个盒子装在一个没有标记的非正品 C&K 盒子里。里面没有装箱单。第二个盒子装在一个带有装箱单的正品盒子里后，我就丢失的物品联系了 C&K。一个月后我仍在与他们争论并且尚未收到退款或更换。他们只是不断要求提供照片来提出索赔。省钱并在其他地方订购。
Dear Valued Customer, Thank you for taking the time to share your feedback with us. We're truly sorry to learn about your experience and understand how frustrating it must have been to receive an incomplete order and encounter delays while your case is being reviewed. This is certainly not the experience we aim to provide. To investigate missing item cases thoroughly, we may request supporting information, such as photos, as part of our verification process. We understand this can be inconvenient, and we appreciate your patience and cooperation while the review is ongoing. If your case has not yet been resolved, please contact us at [email protected] with your order details. Our Customer Service team will review your case and assist you further. Thank you for bringing this to our attention. We value your feedback and remain committed to improving our customers' experience. Best regards, CHARLES & KEITH Customer Service Team
我对产品、沟通和快速交货感到非常满意，谢谢
Dear Valued Customer, Thank you for taking the time to leave a review. It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued. We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions. Should you require any further assistance, please do not hesitate to contact us at [email protected] Best Regards, CHARLES & KEITH Customer Service Team
Dear Valued Customer, Thank you for taking the time to leave a review. It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued. We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions. Should you require any further assistance, please do not hesitate to contact us at [email protected] Best Regards, CHARLES & KEITH Customer Service Team
我喜欢C&K鞋，订单交货很快
Dear Valued Customer, Thank you for taking the time to leave a review. It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued. We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions. Should you require any further assistance, please do not hesitate to contact us at [email protected] Best Regards, CHARLES & KEITH Customer Service Team
Dear Valued Customer, We're truly sorry to hear that your order was lost in transit. We understand how disappointing this must have been. Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience caused and appreciate your comments, which will be taken into consideration as we continue to improve our delivery experience. If you require any further assistance, please email us at [email protected], and our team will be happy to assist. Best Regards, CHARLES & KEITH Customer Service Team
我的物品从未交付。他们从来没有更新过我的信息，我不得不联系他们。他们也花了很长时间才退还我的钱。
Dear Valued Customer, We're truly sorry to hear about your experience. We understand how frustrating it must have been not to receive your order, to have had to reach out for updates, and to experience a delay in receiving your refund. Thank you for taking the time to share your feedback with us. We truly appreciate your comments and will take them into consideration as we continue to improve our communication and service processes. We hope to have the opportunity to serve you better in the future. Best Regards, CHARLES & KEITH Customer Service Team
Dear Valued Customer, Thank you for taking the time to leave a review. It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued. We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions. Should you require any further assistance, please do not hesitate to contact us at [email protected] Best Regards, CHARLES & KEITH Customer Service Team
当我收到错误的商品时，我心碎了，因为我真的需要为一场活动订购的鞋子，所以我给了一颗星。
Dear Valued Customer, We're truly sorry to hear about your experience. We'd like the opportunity to look into this for you and see how we can assist. Please email us at [email protected] with your order number and the email address used for your purchase, and our team will be happy to investigate this further. Thank you for sharing your feedback, and we hope to have the opportunity to restore your confidence in shopping with us. Best Regards, CHARLES & KEITH Customer Service Team
包包质量很好。与广告完全一致，并且发货很快
Dear Valued Customer, Thank you for taking the time to leave a review. It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued. We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions. Should you require any further assistance, please do not hesitate to contact us at [email protected] Best Regards, CHARLES & KEITH Customer Service Team
如此舒适，颜色好，时尚。
Dear Valued Customer, Thank you for taking the time to leave a review. It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued. We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions. Should you require any further assistance, please do not hesitate to contact us at [email protected] Best Regards, CHARLES & KEITH Customer Service Team
Dear Valued Customer, Thank you for taking the time to leave a review. It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued. We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions. Should you require any further assistance, please do not hesitate to contact us at [email protected] Best Regards, CHARLES & KEITH Customer Service Team
我的订单处理得很快，发货也很快，鞋子的质量非常好。 我从 Charles 和 Keith 购买了几双鞋子和包包，一直对他们的产品和服务非常满意。
Dear Valued Customer, Thank you for taking the time to leave a review. It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued. We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions. Should you require any further assistance, please do not hesitate to contact us at [email protected] Best Regards, CHARLES & KEITH Customer Service Team
尺码不合适，想换，但不知道怎么换。
Dear Valued Customer, We're sorry to hear that the size wasn't the right fit and that the exchange process wasn't clear. We appreciate your feedback and have shared it with the relevant team as we continue working to improve our customers' shopping experience. Should you require any assistance with your return, please feel free to contact our Customer Service team at [email protected]. We'd be happy to help. Best Regards, CHARLES & KEITH Customer Service Team
非常优雅，适合搭配任何服装，品质优良
Dear Valued Customer, Thank you for taking the time to leave a review. It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued. We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions. Should you require any further assistance, please do not hesitate to contact us at [email protected] Best Regards, CHARLES & KEITH Customer Service Team
我对我的订单非常失望。鞋子到达时有缺陷——当我打开包装时，鞋底已经与鞋子分离。它们显然没有正确粘合在一起。 由于收到有缺陷的产品，我联系了客户服务部门要求换货。我没有对缺陷承担责任，而是被告知我必须支付退货运输标签的费用才能换鞋。我认为当产品到达时损坏或有缺陷时，客户不应该支付额外费用。 总的来说，这是一次非常令人沮丧的经历。我期望更好的质量控制和更好的客户服务。根据我的经验，我不建议从这家公司购买。
Dear Valued Customer, We're truly sorry to hear about your experience. This certainly isn't the experience we want for our customers. For items confirmed to be defective upon assessment, the return shipping costs would typically be covered by us. We'd like the opportunity to review your case again. Please email us at [email protected] with your order details, and our team will be happy to look into this further and assist you accordingly. Best Regards, CHARLES & KEITH Customer Service Team
我根本没有得到合适的产品。这是一个完全不同的产品。
Dear Valued Customer, We're truly sorry to hear about your experience. We'd like the opportunity to look into this for you and see how we can assist. Please email us at [email protected] with your order number and the email address used for your purchase, and our team will be happy to investigate this further. Thank you for sharing your feedback, and we hope to have the opportunity to restore your confidence in shopping with us. Best Regards, CHARLES & KEITH Customer Service Team
交货时间通常较晚，可以理解。不过从官方网站买包包还是很顺利的。包包非常实用而且非常漂亮。喜欢这个品牌！！
Dear Valued Customer, Thank you for taking the time to share your feedback and for your kind words about our bags. We're delighted to hear that you've had a smooth shopping experience on our official website and that you love our products! We're also sorry to hear that your deliveries have taken longer than expected. Your feedback has been shared with the relevant team as we continue working to improve our delivery experience. We truly appreciate your support and look forward to serving you again soon. Best Regards, CHARLES & KEITH Customer Service Team
非常喜欢我的 Calla 手提包！这款包可以容纳这么多东西，并获得了很多赞美。我用它来工作并且喜欢它的一切。该网站的订购和交付非常容易。我向大家推荐这个！
Dear Valued Customer, Thank you for taking the time to leave a review. It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued. We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions. Should you require any further assistance, please do not hesitate to contact us at [email protected] Best Regards, CHARLES & KEITH Customer Service Team
共 200 条符合条件的评价
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