My review got removed from Airbnb (did…
My review got removed from Airbnb (did not comply with their review policy), and I am just appalled and shocked by the way we were treated. Checked in at 8 pm with my friend and a 6-month-old baby in Sinaia, Romania. The crib requested wasn't set up, and there wasn't a baby sheet/matress. After a few attempts to assemble it, contacted the host. After he failed to assemble the crib (it was actually broken), he became rude and arrogant and stated that it isn't his responsibility to provide crib setup and that we should bring these items ourselves. He also blamed us for breaking it! An argument followed where he told us to vacate at 9:30 pm. It was too late to go anywhere at this hour, but in the morning we moved to a new apartment. We did call Airbnb support the night of the accident and in the morning, followed by a few messages in chat. The customer support number was in India and not free, resulting in a $75 international call bill. Airbnb took the host's side and billed us for 3 nights despite the fact that we vacated the property after a 1-night stay. They also tried to charge us "Damaging fees." It was a depressing experience without any compassion or support from Airbnb