Extremely Serious Experience: Payment I Never Authorized
Extremely serious and completely unacceptable experience. I had used Airbnb in the past, and my credit card details had remained stored on the platform. On July 28, 2026, I discovered a charge of CHF 560.60 for a transaction that I never authorized or made. In my opinion, this is an extremely serious matter. Money was taken from my account without my knowledge or consent, and without me requesting or booking any service. I find it completely unacceptable that a platform can charge a previously saved credit card without the explicit authorization of its owner. My previous experience with Airbnb had already been very disappointing, but this incident has completely destroyed any trust I had in the company. I immediately disputed the charge and expect a full refund. Until this matter is resolved, I cannot recommend Airbnb to anyone. In my view, the way this case has been handled is extremely serious and has resulted in money being taken from me without authorization. This matter deserves legal action. Shame on Airbnb.