Bad Shipping & Bad Customer Service
I have been ordering the same probiotic for many, many years. Before iHerb took over Vitacost, my probiotics were always shipped with a cold pack. It says on the product that refrigeration is recommended. iHerb did not ship my probiotics with a cold pack and so I am concerned that the efficacy is compromised which I told them in my submission. These probiotics aren’t cheap and I need them to work the way they’re supposed to. When I contacted iHerb, they denied any recourse. I sent photos along with my request showing that refrigeration is recommended. They said that the product doesn’t require refrigeration, and therefore I was denied. I am very disappointed in this company‘s customer service. I am rating them two stars instead of just one because at least they did get back with me.