Sold me a faulty DF64v V2
I bought the grinder expecting great things based on reviews I've seen online. However, since buying this grinder I've had nothing but issues. - Clogging. From the moment I turned on the grinder I've had 0.7-0.8g retained every dose. The declumper seems to be defective and doesn't look as it should. Even after cleaning it out it still clogs. - Motor struggling. The grinder moves across the counter because the motor seems to be working too hard unless I feed the beans in 1-2 at a time, this is on low RPM also. - Deep scratches internally in the grinder - Chipped metal on the body of the grinder where the chute attaches (probably the cause of the clogging) - Sent me the wrong burrs - Assured me that the burrs were aligned before sending it to me, both aren't aligned. - Center bolt for lower burr carrier was loose Cannot get consistent grind setting because I have to keep taking the top of the grinder off to declog and every time I put it back on the settings change and it needs to be zeroed again. Impossible to dial in a shot because of this. Really disappointed at how unprofessional customer support has been. They love to point the finger and play the blame game when clearly the product is fault, defective and visibly has issues. The first thing they said to me was to add 20 to my grind setting and that will resolve any issues. My grind setting was already at 30 to begin with. Instructions state that espresso would be somewhere in the region of 0-30, so I knew this advice was just wrong. I'm still waiting for a response from them to resolve this via replacement or refund but they have went quiet and stopped replying. I will update if I get any solution but right now I'm not convinced based on other reviews and what I've seen on reddit! Please save your money and don't buy from this company!