World's #1 Rated Coffee Grinder. Official Seller of DF64 Coffee Grinders. Current Models. DF64, DF64P, DF64E, DF64V, ZF64W, DF83. Single Dose Coffee Grinders. Also known as Turin, Solo and G-Iota. Offiical name is DF64.
Most reviewers were unhappy with their experience overall. Consumers frequently expressed deep frustration regarding unhelpful customer support, severe delivery delays, and prolonged waiting times for their purchased orders. People also noted that items occasionally arrived damaged, defective, or completely incorrect, leading to significant disappointment.
The minority of people were satisfied with the fast shipping times and the solid quality of certain products. Some reviewers also found the online platform easy to navigate and appreciated receiving well-packaged items that worked properly. During these successful transactions, buyers experienced smooth order processing and received helpful assistance when contacting support channels.
Terrible service, refusal to cancel, feels like a scam
UPDATE: It has now been over 3 weeks and the package still hasn’t left. They say they canceled shipping flights 3 times (blaming "weather"), changed my tracking number again with zero updates, and still refuse to cancel or refund because they say it’s "processed."
Customer support ignores all facts and repeats their "no refunds" policy. I have officially filed a chargeback with my credit card company. STAY AWAY, it feels like a total scam.
——
I ordered a grinder from this website. They promise it’d take a maximum of 18 days. It has now been 20 days, and my order hasn't even been dispatched.
When I reached out to customer support, they offered no real explanation or accountability, merely stating that they use a forwarder. Customer support also flatly refuses to cancel the order due to their failure to ship within the advertised timeframe.
Holding a customer's money while failing to dispatch the product on time feels like a scam. Save yourself the stress and money: do not buy from this company.
Df64coffee 回复2026-10-13
Hello N, sorry to hear on this, please reach out to me regarding your order number to [email protected]. so we can see where your goods are now.
Please note all discounted shipping EU orders are shipped but might have limited tracking based on country, hence you might think goods are not shipped but actually shipped out already -Anna here, to assist you immediately, thank you!
Terrible customer service - they do not take care of you when it goes wrong.
The first experiences were positive and I received the machine. However, it is now 6 months on and it is not working. I have been in contact, but only get videos and the order to sort it myself. I tried. But it is still not working and they are not fulfilling their obligations under the warranty. It was expensive and I am tearing my hair out. Keep away.
Df64coffee 回复2026-10-13
Hello B,
We provide spare parts and video advise if there is any issue with your machine but if you want 1 for 1 exchange and for a technician to look at it, the only way is to purchase locally, sorry for the mismatch of expectations.
We are still here to help you if anything. [email protected], thank you! - Anna.
Knowingly selling out of stock items, then refusing to refund.
Place an order for a grinder September 17th, only to be told the next day that the item was out of stock and not expected to ship until sometime in October. Having no interest on waiting that long, I asked for the order to be cancelled for a full refund.
This is were their shady behavior started to manifest. They tried to push their 'no cancellations' policy and that if I still wanted to go ahead with a refund they would withheld a percentage of the amount. I politely told them that was unacceptable since they misrepresented the availability of the grinder, otherwise I would had not place the order. So again I insisted on a full refund.
They then offered to 'have the order shipped directly from the manufacturer to my address' and to 'provide a tracking number asap'. Still thinking they are a reputable merchant I agree.
Three days later, no updates, no tracking number. I send an email asking for an update only to be told 'the manufacturer is processing the order and that the tracking number would be sent when it is available'. When I point out that this is the same thing they said 3 days earlier, I got no reply.
At this point it is clear to me they are just stalling and making me wait until October anyway. So I opened a dispute with my CC because I'm fed up with the situation.
I sent an email to inform them I opened the dispute and that I want my money back. Of course, I get a replay shortly after. They start apologizing for the poor experience and then try to convince me to wait for the item to ship, stating it will ship on October 4th. This validates what I was suspecting all along, they were just stalling to get the item shipped in October anyway.
I immediately declined the offer and asked for the full refund again. No reply. It's been a full week since and my emails are being ignored. As of today, October 5th, they still have not refunded my money. This is the most dishonest merchant I ever had to deal with. Avoid at all costs.
Df64coffee 回复2026-10-10
Hello Jose,
Sorry to hear on this miscommunication, could you drop me an email so I can see how we can help? My email is [email protected] , anna here thank you.
This place is a joke. The grinder they sent me was packed with paper towels and walmart bags (you can't make this stuff up!). The power cord was severed in half, all four of the prongs were broken, it was missing parts, and the whole machine was scratched up. They have horrible customer service.
Df64coffee 回复2026-09-28
Hello Jesse,
Sorry to hear this, we do not ship with walmart bags.
Please reach out to us [email protected] with your order number so we can advise and assist with you immediately thank you. -Anna.
Intentional customs VAT fraud, never received shipment
I can confirm and corroborate what so many other reviewers are saying about complications receiving international shipments. In my case I ordered a grinder to Vietnam but they falsely declared it as a "warranty motor unit" at a significantly lower value of $54
(I suppose this is what they mean when they advertise "NO Tax to Europe,UK,US,Asia,Australia,NZ,Canada,Middle East (Except Turkey" on the large blue banner at the top of df64coffee[dot]com)
This is blatant tax fraud and won't work because Vietnam Customs requires accurate documentation in the form of an order invoice, product link, and proof of payment, in order to calculate VAT and release the shipment.
As a result my shipment is sitting in limbo with FedEx indefinitely. Despite a long email correspondence spanning many weeks in which they gaslighted me, insisting the documentation was correct when they knew it was not, their support agent Anna never provided correct documentation, so I cannot receive the shipment.
Df64coffee 回复2026-09-28
Hello Ben,
We apologise if customs in your country had a issue handling your cargo.
Please contact me at [email protected] so we can assist immediately -Anna.
Made a mistake with my order and tried to cancel immediately after making payment but was told there is absolutely no cancellation or refunds. Can’t understand how that is allowed
Delivery took a month, despite website quoting 7-18 days. Customer service poor. I was later told that the quoted shipping time relates only to the courier and does not include any processing time. At time of writing, there is no mention of this additional processing time on the product page/FAQs and, furthermore, to expect customers to accept this unknown duration of processing time demonstrates how little this company prioritises customer service. Company ignored my request for delivery fee refund, despite them not honouring their quoted delivery time. I am glad I didn't pay for expedited delivery. I regret purchasing from this company, despite the product itself meeting expectations so far. My understanding is that this exact same product can be purchased under different brand names. So far I would recommend the product, but you might want to purchase from a different website.
Additionally, I submitted this review on their website product page but so far it's not visible. I suspect the company has control over which reviews make it onto the website. Very deceptive and untrustworthy.
- Response following business reply: You might want to try providing this level of explanation during email correspondence, rather than after a bad review. While customs may not be in your control, quality of communication is. Hence the one star. Trying to argue your way out of a bad review simply diminishes your credibility further.
- Second response: Somehow you still seem to be missing the point. Your communication has been poor, hence the customer experience has been poor. This back and forth isn’t really helping your situation either. If the customs delay had been explained to me earlier and/or the possibly of this delay explained more prominently on your product page, then perhaps we could have avoided all of this. Might be worth thinking about, rather than continuing with your defensive replies.
Df64coffee 回复2026-06-09
9/6/26 3rd Response:
Anna here, as per my second reply, If you require any assistance please feel free to contact me directly at [email protected] and we will be happy to assist. Have a nice day ahead!
9/6/26 2nd Response;
Hello Devon,
We are not here to argue, but rather to provide the facts so that everyone can make a fair assessment of the situation.
The primary reason for your 1-star review appears to be the delivery delay caused by customs clearance. Unfortunately, customs inspections and import procedures are controlled by government authorities and are outside of our control. As this was an international shipment, delays can occasionally occur regardless of the courier used.
One of the reasons many customers choose to purchase from us is that our pricing is often significantly lower than other sellers, even after shipping +VAT costs. While we always aim to deliver as quickly as possible, it is generally not realistic to expect international shipments to consistently arrive faster than products already stocked locally within your country.
That said, we fully understand that delays can be frustrating, and we are sorry that your experience did not meet your expectations.
If you require any assistance with your grinder, technical support, spare parts, or after-sales service, please feel free to contact us directly at [email protected] and we will be happy to assist.
9/6/26 Response
Hello Devon,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations.
We would like to clarify that the delivery delay was caused by customs processing and import clearance procedures, which are unfortunately outside of our control. While our estimated shipping timeframe refers to the courier transit time, customs inspections, security checks, import duties, and local clearance processes can sometimes add additional delays depending on the destination country and prevailing global logistics conditions.
In your case, the actual international shipping cost exceeded USD 100 with VAT, while we only charged approximately EUR 30 for shipping. The majority of the shipping cost was subsidised by us as a gesture to keep the product affordable for our customers worldwide.
We understand that waiting longer than expected can be frustrating, and we apologise for the inconvenience caused. However, customs authorities operate independently, and neither we nor the courier are able to expedite an individual shipment ahead of other packages undergoing the same clearance process.
Regarding your review submission on our website, we do not selectively remove negative reviews. Reviews may occasionally be delayed by automated moderation systems that filter spam, duplicate submissions, or inappropriate content before publication.
We are sad even though you received a better price than your local dealer, you prefer to give us a 1 star review because of something out of our control which is customs and delivery.
We appreciate your feedback and thank you for your support.
Kind regards,
DF64Coffee Team
Terrible after-sales support — no product, no refund, no solution
I placed order #25818 for a DF64V Gen 3 on March 9 and waited more than two months because of repeated delays.
After all that waiting, the package was marked as delivered, but I never received it. The delivery photo did not appear to show my front door or my unit. I checked with neighbors, reported it to property management, filed an official police report, and provided the seller with the requested information.
The worst part is the customer service. Their replies are extremely slow, often taking about a week, and the responses feel short, dismissive, and unprofessional. My latest email has now been ignored for around 10 days. I still have no grinder, no refund, no replacement, and no clear timeline.
Shipping problems can happen, but leaving a paying customer with no product and no real solution is unacceptable. This does not feel like real after-sales support at all.
Based on my experience, I cannot recommend buying from this seller. The product may look attractive, but if anything goes wrong, buyers should be prepared for very poor support and no clear resolution.
Thank you for your response, but this still does not address the real problem.
I reported this missing package issue weeks ago. It has taken nearly a month, and I still have no grinder, no refund, no replacement, and no clear timeline. Each reply only says you are checking with the courier or waiting for updates, but there is still no firm commitment to the customer.
From a customer’s point of view, this is extremely frustrating and unacceptable. I paid for the product, waited more than two months due to repeated delays, and after the package was marked delivered but not received, I did everything I could from my side. I checked with neighbors, reported it to property management, filed an official police report, and provided the requested documents.
Your response says the case is still being investigated, but customers cannot be expected to wait indefinitely while the seller, courier, and fulfillment partners handle things internally. A responsible seller should provide a clear timeline and a real solution, not leave the customer anxious and uncertain.
This experience makes buyers feel very unsafe purchasing from your store. If something goes wrong after delivery, customers may be left waiting for weeks with no clear answer, no commitment, and no protection.
At this point, I need a clear and immediate resolution: either send a replacement with secure/signature-required delivery or issue a full refund.
I hope other customers understand the risk before purchasing. The product may be attractive, but after-sales support is just as important, and my experience has been extremely disappointing.
Df64coffee 回复2026-06-02
Hello Yang,
Thank you for taking the time to share your experience. We are actively working on your case with the courier. We understand how frustrating it must be to wait for an order and then encounter delivery issues, and we sincerely apologize for the inconvenience caused.
We would like to clarify that according to the courier tracking information, the parcel was marked as delivered on 4 May. However, after you informed us that you did not receive the package, we immediately began investigating the matter with the courier and fulfillment partners. Cases involving potential misdelivery, customs handling, or courier disputes unfortunately require coordination between multiple parties and can take time to resolve.
We appreciate that you have already provided additional information, At the moment, we are still awaiting updates from the courier and fulfillment side regarding the shipment status and next steps.
We acknowledge that our communication could have been better during this process. As a small team handling international orders across multiple time zones, response times can occasionally be longer than we would like, but that is not the experience we aim to provide.
Please be assured that we have not closed your case and are continuing to follow up with the relevant parties. We remain committed to reaching a fair resolution once the investigation is completed.
Thank you for your patience and understanding.
If anything urgent , this is my email , [email protected] -ANNA :)
Great experience despite the negative reviews – legit site and fast support
I almost didn’t order because of all the negative reviews online, but I’m glad I gave DF64Coffee a chance. The website is easy to use, and customer service replied quickly every time I reached out. My order arrived in two weeks, which is impressive considering the reasonable prices. Plus, I didn’t have to pay any extra taxes. Definitely not a scam – would recommend!
Df64coffee 回复2026-06-02
Hello Hayel,
Thank you very much for your kind words and understanding. We truly appreciate customers like yourself who recognize the realities of running an international business.
Our team always strives to offer a fair balance of competitive pricing, fast shipping, responsive customer support, and reliable after-sales service. While everyone naturally hopes for the lowest prices, fastest delivery, and free shipping and returns worldwide, there are unfortunately real logistics and shipping costs involved—especially for international orders where return shipping alone can cost well over USD $100 each way.
That said, we remain committed to supporting our customers to the best of our ability. We are a legitimate business with thousands of customers served globally, and we stand behind our products with genuine warranty support and responsive service whenever issues arise.
Thank you again for your support and for sharing your experience. Reviews like yours help future customers understand that we are always doing our best to provide value, transparency, and long-term support to the coffee community.
-Anna :)
Stay away! Total scam!
Despite the huge blue banner on their website that states "no tax", first they try to coerce me into tax evasion by asking me to lie to the tax authorities about the value of the item (they underdeclared the value to avoid taxes). Then they say that they will reimburse me for whatever taxes I pay to FedEx on delivery. When I end up paying taxes for the real value to FedEx, they say they will only reimburse the VAT, not the import tax or the FedEx service tax. Then they change their mind and say that they will only pay half the VAT and that's it. When I ask for proof of payment, they just say that they "will send the payment". I have not received a single dime after almost 2 months since purchasing the grinder.
All in all, what started as a 480 EUR grinder, ended up as 620EUR (that's 30% more!!!). For that price you can probably buy a similar (if not better) grinder locally, and also get a proper warranty and support.
Update: the day after posting this review I received reimbursement for ~50EUR, leaving me “only” ~90EUR in the hole. I contacted the seller as requested below and they just acknowledged that they will not do anything more about this.
Df64coffee 回复2026-06-02
Hello Florin, Sorry to hear there is a misunderstanding with shipping.
Please email me at [email protected] - Anna, so I can see what went wrong and assist you, thank you :)
Wrong Item Sent, No Support, and the Only Way to Get a Response is a Bad Review
I hate writing reviews like this, but here we are.
I initially emailed DF64Coffee on 4th May asking if they had the silver DF54 in stock for the EU. No reply. I emailed again on 6th May. Still nothing.
On 7th May I left a 1-star Trustpilot review about the poor communication, which apparently was the only thing that actually worked, because they responded that same day. They also asked me to update my review because "a low rating based on a 16-hour response time significantly impacts our reputation." Noted.
I placed my order on 8th May. Tracking number arrived 12th May. It never worked. Not once.
On 22nd May I emailed to ask if there was an issue. No response. On 26th May the parcel turned up out of nowhere which, great, except they'd sent me a black grinder. I ordered silver. I emailed immediately with photos.
They claim a 3-working-day response time. They still haven't replied to my tracking query, which I raised on 22nd May - well past their own SLA.
I genuinely cannot recommend DF64Coffee. The only way to get a response is to leave a negative review, and even then they're more interested in protecting their Trustpilot rating than actually fixing the problem.
If their comms are this bad when they're trying to take your money, I'd think very carefully before relying on them for any kind of warranty support.
I'm now sitting with a grinder in the wrong colour and no idea what happens next. Absolute shambles.
Df64coffee 回复2026-05-28
28/5/26
Hello James,
First of all apologies for your experience.
All of my replies have been within 1–2 days of your emails to us, and even now I am actively communicating with you regarding the grinder exchange arrangement.
As such, I would appreciate your understanding regarding the remark about the 3-day response time, as we have been continuously coordinating this matter on our end.
Thank you!
[email protected]
Anna
Avoid DF64 Coffee – exceptionally poor customer service
My experience with DF64 Coffee has been extremely disappointing.
What began as a simple exchange request has turned into a prolonged and frustrating ordeal due entirely to DF64 Coffee’s customer service.
At DF64 Coffee’s direction, I returned the grinder to Singapore. The item is now stuck in a warehouse because DF64 appears unwilling or unable to properly manage the GST/drawback process required to receive it and send out the exchange. Despite repeated follow-up, I have been left with no meaningful assistance and have struggled to escalate the matter beyond the support representative handling my case.
As things currently stand:
My returned grinder is sitting in a warehouse out of my reach
I do not have an exchange
I do not have a refund
My money is effectively in limbo
Communication has been poor throughout, responses have been slow and unhelpful, and basic return information had to be repeatedly chased. They appear to no longer be engaging with me.
What concerns me most is that if this is how DF64 Coffee handles a relatively straightforward exchange, I have no confidence in the company’s ability to provide meaningful after-sales support for those luckier than me who have their item.
Df64coffee 回复2026-05-24
Hello Kyle,
We are currently discussing this with you over email. — Anna ([email protected])
There seems to be some misunderstanding here. We shipped the grinder exactly according to the colour selected in your original order. As the request to change colour came after delivery, the return shipping fees and any related taxes/duties for sending the unit back would be under your own responsibility.
If you would like to exchange the grinder for another colour, you may ship the grinder back to us, and once received, we can proceed with the exchange. As a gesture of goodwill, my colleague has already agreed to cover the reshipping cost of the replacement grinder back to you free of charge.
International shipping itself already costs us over USD100 each way, so covering both outbound shipments plus return shipping and taxes would result in over USD200+ in shipping costs on our side alone, which is unfortunately not reasonable for a colour change request after the order was fulfilled correctly.
We believe we are being fair and reasonable here, and we would appreciate continuing the discussion through email. Thank you for your understanding.
I bought a DF64V a couple of years ago, which failed recently.
I confirm what others have said: the claim that there's no import tax, which is plastered all over their website, depends on their practice of making false declarations for customs purposes. Once the purchase has shipped and hit customs, you can run into all sorts of problems, including paying a hefty import charge yourself. My purchase was sent back by local customs due to "irregularities" in its labelling and there was then a whole load of back and forth with DF64 (during which they asked me to spend yet more money and make a blatantly false statement to customs); I refused, but eventually received the grinder after a long wait. I assume they paid the import charges themselves.
I contacted the company when my grinder failed and they advised I should buy a replacement PCB at $140, which I did. The website said it was in stock, and I received an email confirming that "Your order is on the way", which turned out to be a lie: the PCB was not in stock and is not on the way. I wrote today and was informed that it's expected by the end of the week.
The grinder itself works fine and the purchase price is attractive, but reckoning in the PCB purchase I've just had to make, I've saved no money over a local purchase of a grinder that would be just as good and would have been protected by a better warranty (as I'm in the EU).
Unlike some others, I've found the business responds fairly quickly to enquiries etc., but honestly my recommendation on balance is to save yourself the hassle of dealing with this shady business and buy locally!
UPDATE 20/5/'26: DF64 has responded to my review by pointing out that the warranty period has expired and that's why I have to pay for parts and shipping. I know that: nowhere in my review did I claim that this shouldn't be the case. It would be the same if I bought locally (except it would have been a 2 year warranty, rather than 1).
My 2 star review results from a balance of considerations: it recognises the quality of the grinder, the good price and the company's reasonably quick response to emails etc. as positives, but the examples of misleading information on crucial issues are significant negatives. It should be noted that I didn't leave a review commenting on the issues with customs when they first occurred; I was inclined to be forgiving, because DF64 dealt with them (eventually) and I got my grinder. I'm moved to bring it up now because of the misinformation about the availability and the shipping of the PCB I just ordered, which makes two instances of misrepresentation. Once this starts to look like a habit, further trust is hard to come by. DF64, do you not value the trust of your customers?
Df64coffee 回复2026-05-20
Your order is already more than 1 year old and the warranty period has expired. We understand it may be disappointing, but spare parts and international shipping are unfortunately not covered once the warranty has ended.
For most brands and models, spare parts after the warranty period would also be chargeable even if purchased locally.
We’re sorry we could not meet your expectations, but we are still here and happy to help support you with the issue.
We are sad to hear that even though you purchased the grinder at a lower price, we get a 2 star review. Purchasing locally will still charge you a servicing fee for parts after your 1 year warranty.
Here to help you if anything! [email protected]
Exceptional grinder (I bought with SSP burrs) and #1 Customer service!
The grinder is really great and their customer service was 10+. They patiently answered multiple email questions from me about which burrs were best and the advantage of using their company for an overseas delivery. I paid for shipping and it covered all the import taxes. They even told me if I would get charged any additional import fees that they would help me with that -- so when Fedex decided they are going to charge an extra local fee of $33 for delivering a package over 5 Kilos, DF refunded that for me!!
Updated:
My grinder broke in under 2 years of regular use, I discovered the electrics had burnt out, which is a massive fire risk and it turns out lots of users had this issue. To fix this £600 grinder DF64 customer service originally asked me to buy the part for £107, then they later offered to send me it for 30usd shipping costs which I paid.
I'm still waiting for the replacement parts to be shipped after a month because of stock shortages but will update the review once it arrives and fixes the issue.
Df64coffee 回复2026-04-26
2/6/26
Hello CF,
To be clear, we are here to help and have never refused assistance. If you feel that our technical team has not provided adequate support, please reach out to me directly at [email protected] (Anna), and I will personally look into your case.
If the reason for the 1-star review is that we were unable to provide both free replacement parts and free international shipping after the warranty period, we sincerely apologize for any disappointment. However, your grinder is now approximately 2 years old and is outside of the 1-year warranty coverage.
Despite this, we still offered to provide the replacement spare parts at no charge as a goodwill gesture. The only cost we asked you to cover was the international shipping fee of approximately USD $30. Unfortunately, it is not commercially feasible for any company to provide unlimited free parts and worldwide shipping indefinitely after the warranty period has expired.
We genuinely value all of our customers and always do our best to provide reasonable support, even beyond the warranty period whenever possible. Our goal is to keep customers' grinders running for many years, and we remain happy to assist you in resolving the issue.
Kind regards,
Anna
DF64Coffee
Previous message:
Thank you for your message. We’d like to clarify that our products come with a 1-year warranty, and we do not offer unlimited warranty coverage.
For extended peace of mind, an additional warranty can be purchased at the time of buying your grinder on our website. As we ship internationally and price our products competitively, our warranty terms are structured accordingly.
We’re sorry if there was any mismatch in expectations. We’re always here to help and will do our best to support you within our warranty policy.
If you need any assistance, please feel free to reach out to us at [email protected]
— I’ve also responded to your earlier message within 15 hours and will be happy to continue assisting you.
Thank you for your understanding.
I'd like to share my expirience of ordering CF64 coffee grinder.
Delivery was extremely fast.
The grinder package contained a lot of soft filler designed very smart to prevent possible grinder damage during delivery.
The grinder was assembled well,clean and as I found later properly adjusted and calibrated.
I am writing the review after a couple of v60 filter coffee caps. Original DLC burrs did the work very good so I don't think that I want to upgrade them.
The grinder is so quiet that during spinning without beens that make me a sense of the motor doesn't work at all.
People usually mention in review that the grinder is silent but I was wondering about zero vibration during the work (without beans of course).
The place around the grinder after work was clean with close to zero retention of coffee inside.
Things I would like to improve
* I'd like to find a printed table of grinding size in the box instead of finding it on an internet site.
I highly recommend for coffee lovers this specific model in case you guys want a compact 64 flat burrs coffee grinder that makes the work, does it quietly and looks nice .
Df64coffee 回复2026-04-26
Hello Michael,
Thanks for your support and kind words, enjoy your coffee!
Doesn’t respond to emails or questions. None of their listed 3 emails are responding. For an item that’s worth over 700 dollars it’s wild that they would blatantly ignore customer service like this. Don’t expect them to honor warranty.
Df64coffee 回复2026-04-23
Hello Nam,
Did you email me? Didn't receive any email unless it went to spam. My email is [email protected]
-Anna :) Looking forward to hearing from you!
I have bought 2 grinders from them in the past and been satisfied with the process. You just NEED to be extra patient and not expect it for a while as the item can be in preorder or shipping can take a while. They are a real company not a charity.
ROASTLY MUNICH
Earl Coffee
Home Barista
Coffeefriend
Coffee Friend
Turingrinders
Sigma Coffee UK
Espresso Coffee Shop