Knowingly selling out of stock items, then refusing to refund.
Place an order for a grinder September 17th, only to be told the next day that the item was out of stock and not expected to ship until sometime in October. Having no interest on waiting that long, I asked for the order to be cancelled for a full refund. This is were their shady behavior started to manifest. They tried to push their 'no cancellations' policy and that if I still wanted to go ahead with a refund they would withheld a percentage of the amount. I politely told them that was unacceptable since they misrepresented the availability of the grinder, otherwise I would had not place the order. So again I insisted on a full refund. They then offered to 'have the order shipped directly from the manufacturer to my address' and to 'provide a tracking number asap'. Still thinking they are a reputable merchant I agree. Three days later, no updates, no tracking number. I send an email asking for an update only to be told 'the manufacturer is processing the order and that the tracking number would be sent when it is available'. When I point out that this is the same thing they said 3 days earlier, I got no reply. At this point it is clear to me they are just stalling and making me wait until October anyway. So I opened a dispute with my CC because I'm fed up with the situation. I sent an email to inform them I opened the dispute and that I want my money back. Of course, I get a replay shortly after. They start apologizing for the poor experience and then try to convince me to wait for the item to ship, stating it will ship on October 4th. This validates what I was suspecting all along, they were just stalling to get the item shipped in October anyway. I immediately declined the offer and asked for the full refund again. No reply. It's been a full week since and my emails are being ignored. As of today, October 5th, they still have not refunded my money. This is the most dishonest merchant I ever had to deal with. Avoid at all costs.