World's #1 Rated Coffee Grinder. Official Seller of DF64 Coffee Grinders. Current Models. DF64, DF64P, DF64E, DF64V, ZF64W, DF83. Single Dose Coffee Grinders. Also known as Turin, Solo and G-Iota. Offiical name is DF64.
以上内容由商家自行提供，未经平台核实。Df64coffee（df64coffee.com）在 OK.one 的综合评分为 3.4 分（满分 5 分），基于本站收录的 157 条用户评价，属于食品、饮料和烟草分类，口碑一般。评价两极分化：61% 给出 4 星及以上，同时 34% 打了 1 星；商家回复了 98% 的差评；评价主要围绕产品、质量。数据最后更新于 2026-10-25。
Most reviewers were unhappy with their experience overall. Consumers frequently expressed deep frustration regarding unhelpful customer support, severe delivery delays, and prolonged waiting times for their purchased orders. People also noted that items occasionally arrived damaged, defective, or completely incorrect, leading to significant disappointment. The minority of people were satisfied with the fast shipping times and the solid quality of certain products. Some reviewers also found the online platform easy to navigate and appreciated receiving well-packaged items that worked properly. During these successful transactions, buyers experienced smooth order processing and received helpful assistance when contacting support channels.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Do not trust this company. They do not ship on time, if you try to cancel the order, even before it’s shipped they will refuse.
18/3/2026 Hello Paz, May we understand what is your order number so we can investigate for you? If it is DF64V Gen 3, there are limited units and each production has been delayed slightly from the factory due to parts issue. Please contact me at [email protected] so we can help ASAP, thank you.
Initially 1 star based on update / communication from their support but it is fundamentally 5 stars. Ordered and paid. No further communication by DF. Asked about status, no response but my grinder has mysteriously received a prepared DHL label. Unfortunately no shipping update, based on the FAQ and email information tracking only works only when with the final carrier. Can confirm, works when in Europe. Shipping from Singapore to Europe was not trackable. Once in Europe standard delivery time here with DHL / local carrier. All well packed and in good order. No import tax/VAT. I guess they ship at cost to a European subsidiary and pay therefore minimal tax only and ship from there to the final customer. Issue is that Aliexpress and Temu set the standard for shipping speed and also tracking. It is annoying when this does not work. But it still arrives in time (14 days after payment for me) so recommended. Thanks 👍🏽
The worst experience ever! Avoid at all cost! They would put on the website "in stock/available" and after you place the order you, you don't get it within the timeframe that you paid for. Why? Because they say, in stock means YOU CAN ENTER THE PRE-ORDER WAITING LIST!! Paid for expedite delivery "within 4 days delivery", and received it after a month...and guess what! I had to change the colour and get what was available to be shipped ASAP, otherwise I should have waited at least 2 more months to get it shipped from Singapore. Please be aware that the company is not based where you think. It is in Singapore I believe, so expect a serious delay in shipping. Good product but horrible purchasing and customer care experience.
Hello, thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. What is your order number with us to check on this case? To clarify for readers, the grinder you purchased is it a — the DF64V Coffee Grinder or DF64 Gen 2 sale preorder batch? — All our units are offered at a significantly lower price than most dealers. These discounted batches sometimes involve waiting times for production or allocation, which is stated on the product page. We understand that waiting can be frustrating. However, many customers choose these discounted batches because they offer substantial savings compared to purchasing locally, with the trade-off being possible waiting time depending on stock availability. We always aim to balance competitive pricing with transparent shipping timelines, and we are continuously improving our communication to make this clearer. If you are willing, please share your order number so we can review your case again and see how we can assist further. Thank you again for your feedback. You can reach out to me to clarify [email protected]
Absolute scam. Terrible customer service. Would never buy there again!!!
6/3/2026 Hello Anon, We’re sorry to hear about your experience. Could you please provide your order number so we can verify your purchase and assist you promptly? If this review was posted anonymously, we may not have any information to identify your order. Please reach out to us at [email protected] , and we will be happy to look into the matter and help resolve it. Thank you, Anna
Trying to contact DF64Coffee.com for many days now. I placed the order on 18th Feb 2026. No tracking information or confirmation . No email replies . I sent a dozen emails requesting confirmation. Got fed up and requested a refund and order cancellation still no reply from them. I also called their customer service multiple times during daytime without a response . Please cancel and refund the order you clearly did not ship it. Stop wasting my time.
Hello Amjad, Please email me at [email protected] -Anna to assist with your enquiry as soon as possible. we reply within 3 days usually for peak periods.
This company shows a blatant disregard for customer service and warranty commitments. Shockingly, they retaliate against customers reporting defective items by issuing threats and compromising private data. I am deliberately withholding my order ID to protect myself from the harassment and personal attacks they have inflicted on others. I highly recommend steering clear of this brand.
Hello MC, Could you please provide your order number so we can verify your order and your experience with us? If this review is in reference to “Matteo’s order,” please note that the case has already been resolved and the customer was refunded in full, despite the grinder being misthreaded. We take feedback seriously and ask that reviews reflect genuine personal experience. Thank you for your understanding. -Anna.
Regardless of warranty issues, who's right and who's wrong, a company should never be posting customer information publicly. DO NOT TRUST this company as they have already proven to mishandle and use your data for nefarious means. Do not trust them with any personal info: name, address, phone number. And especially DO NOT TRUST them with payment information. If they are willing to post customer information publicly, who knows what's being done with payment data. UPDATE 03/01/2026 : I don't know how to reply to the merchant's reply but I'm doing so here. I don't think it quite matters if the issue is resolved. The original reviewer stated they got a full refund, good. But my review is not concerned about who is in the right or wrong in that case. It may have been user error for all I know. "The situation is not fully represented" I don't know, I saw the number posted in the merchant reply. That does not change the fact that personal customer information was replied to in a public manner and that is not how a company should operate. What steps are being taken to prevent this from occurring again in the future and how can we trust that? Why would I be willing to provide an order number to link me to personal data to a company that has already tried to intimidate and leak customer information. I think seeing a customer's information written in a merchant reply with my own eyes is enough experience to write a review for the comany.
27/2/2026 Hello Gavin, Could you please provide your order number so we can verify your purchase? If your review is in response to the “MF” review, we would like to clarify that the situation has not been fully represented, and we are actively working with “MF” to resolve the matter. We value genuine and objective feedback based on personal experience. It would not be appropriate to post a review that is not based on your own transaction with us. We are committed to supporting all customers fairly. For clarity, some customers may view misthreading as a manufacturing defect and expect a replacement. However, as stated on our website, in such cases we provide replacement parts and guidance on how to resolve the issue. If a grinder is misthreaded in a way that causes the collar to become stuck, this is considered a user-related issue rather than a manufacturing defect. We hope this clarifies the situation. Thank you for your kind understanding.
These people are psychotic, they will do anything including intimidation to prevent from honoring warranty and avoid bad reviews. So here's your bad review you absolute lunatics. Give me my money back.
28/2/2026 Hello Pawel Could you please provide your order number so we can verify your purchase? If your review is in response to the “MF” review, we would like to clarify that the situation has not been fully represented, and we are actively working with “MF” to resolve the matter. The case with "MF" has been solved, please reach out to OP for his update. We value genuine and objective feedback based on personal experience. It would not be appropriate to post a review that is not based on your own transaction with us. We are committed to supporting all customers fairly. For clarity, some customers may view misthreading as a manufacturing defect and expect a replacement. However, as stated on our website, in such cases we provide replacement parts and guidance on how to resolve the issue. If a grinder is misthreaded in a way that causes the collar to become stuck, this is considered a user-related issue rather than a manufacturing defect. We hope this clarifies the situation. Thank you for your kind understanding.
This company does not stick with their warranty. The prioritize money rather than having a life long customers and accusing people of wrong doing. Was about to buy another grinder from them but definitely not anymore. Going somewhere else. Also publishing people’s private information online is truly a disgusting practice.
27/2/2026 Hello Jonny, Could you please provide your order number so we can verify your purchase? If your review is in response to the “MF” review, we would like to clarify that the situation has not been fully represented, and we are actively working with “MF” to resolve the matter. We value genuine and objective feedback based on personal experience. It would not be appropriate to post a review that is not based on your own transaction with us. We are committed to supporting all customers fairly. For clarity, some customers may view misthreading as a manufacturing defect and expect a replacement. However, as stated on our website, in such cases we provide replacement parts and guidance on how to resolve the issue. If a grinder is misthreaded in a way that causes the collar to become stuck, this is considered a user-related issue rather than a manufacturing defect. We hope this clarifies the situation. Thank you for your kind understanding.
27/2/2026 Hello Jammed, Could you please provide your order number so we can verify your purchase? If your review is in response to the “MF” review, we would like to clarify that the situation has not been fully represented, and we are actively working with “MF” to resolve the matter. We value genuine and objective feedback based on personal experience. It would not be appropriate to post a review that is not based on your own transaction with us. We are committed to supporting all customers fairly. For clarity, some customers may view misthreading as a manufacturing defect and expect a replacement. However, as stated on our website, in such cases we provide replacement parts and guidance on how to resolve the issue. If a grinder is misthreaded in a way that causes the collar to become stuck, this is considered a user-related issue rather than a manufacturing defect. We hope this clarifies the situation. Thank you for your kind understanding.
FOLLOW UP: I managed to get the grinder fixed using a local workshop. They confirmed my suspects. The cause of the fault WAS NOT the one claimed by DF64Coffee. So yeah, they lie and cheat to try not to fix your problems. RESOLVED: To be fair to the merchant, after my initial review got some attention (also thanks to a quite popular Reddit post), DF64coffee's management team reached out to me once again. But this time they apologized for the initial nightmare, completely reversed their decision, and issued a full refund while letting me keep the grinder to fix locally. I’m updating this to give them credit for eventually stepping in and making it right financially (this is also testified by the update review). However, I'm leaving my original experience below. The initial refusal to honor the warranty and my phone number stayed for a good three days for the whole web to see. Potential buyers deserve to know what it took to get a refund, and what are the risks of purchasing from them. Happy with the final outcome, but buyer beware. Original Review: If you are in the UK, avoid this dropshipping storefront at all costs. They actively target UK consumers but operate with illegal "Terms of Service" that completely violate the UK Consumer Rights Act 2015. I purchased a DF54 grinder, and within the first six months (January 2026), it developed a mechanical defect. Under UK law, if a fault occurs within six months, the burden of proof is on the seller, and they are legally required to cover all costs of returning the defective item. Instead, they hid behind their own illegal store policies, demanding I pay international shipping and customs duties both ways just for them to look at it. A website's internal policies cannot legally override statutory consumer rights, but they refuse to acknowledge this. Furthermore, be aware that they falsify international customs documents by drastically under-declaring the value of the grinder to evade taxes, which legally leaves the buyer liable for the outstanding HMRC tax bill. The absolute worst part of dealing with this company is their extortionate intimidation tactics. When I informed them their policies were illegal, initiated a bank chargeback, and stated I would leave an honest review, they responded by explicitly threatening to publish my correspondence and order details online. To scare me into silence, they literally pasted my full home address, my personal mobile number, and my partial Visa card details at the bottom of their email. Threatening to dox customers and weaponize their private data over a broken coffee grinder is a massive breach of GDPR. UPDATE - 24/02/2026 The merchant’s response below is demonstrably false, and their actions speak louder than their words. I am providing a factual, point-by-point correction: 1. The Claim: "At no point have we published or intended to publish any customer’s private information. Protecting customer data is taken seriously." The Reality: In their original reply to this very review, the merchant publicly posted my personal phone number for the internet to see. This review has been flagged to Trustpilot for a privacy violation. Furthermore, I have timestamped emails where they appended my full home address and partial Visa card details to a threat stating they would publish my data if I left a review. 2. The Claim: "The customer declined to follow recommended diagnostic steps and demanded an immediate replacement without inspection." The Reality: I fully engaged with their support team. I provided photos and details of the internal mechanical failure. The merchant admitted in writing they "cannot determine" the cause. I did not refuse an inspection; I refused their illegal demand that I pay international shipping and customs duties to return a defective item. 3. The Claim: "We do not override statutory rights... international warranty assessments may require the product to be returned for inspection... at the buyer's expense." The Reality: Under the UK Consumer Rights Act 2015, if a fault develops within the first six months, the legal burden of proof is on the seller, and the seller must bear all costs of returning the defective item. A merchant’s internal "cross-border policies" do not supersede UK consumer law. 4. The Claim: "We categorically deny any falsification of customs documentation." The Reality: I possess an email where the merchant explicitly admits to drastically under-declaring the value of the grinder to evade UK import VAT. I stand by my original review. Do not trust this merchant with your money or your personal data.
15/7/2026 Hello Matteo, We are disappointed to see that you continue to leave negative reviews despite us resolving this matter in good faith. We provided you with a full refund and did not require you to return the grinder, even though we could have requested it. Throughout this process, we have made every reasonable effort to resolve your concerns fairly and amicably. At this stage, we believe we have fulfilled our obligations and would like to bring this matter to a close. If there are any outstanding concerns you would still like to discuss, please contact me directly at [email protected]. We are happy to communicate with you via email and work towards a final resolution. We sincerely hope we can close this case and move forward respectfully.
Let's go head on. Their shipping is slow. It may take weeks between placing an order and getting it delivered. If you can't take it - move on. But if you have some time - this is a great company. Their products are fantastic. Their prices are great. They respond to requests within a day. They honestly addressed every issue I had (like they sent a wrong model and quickly replaced it, explained how to clean the grinder until I was happy). So they are honestly trying to provide high quality products and keep the prices low at the expense of slower shipment. I think it's fair.
No support when coffee machine arrived broken. Steam pipe broken off and water leaks everywhere. It does not function at all. Only suggestion is to use the WeChat app (I tried however could not get account started). No acknowledgement that the machine did not work. No offer of assistance. Just said that I could pay to send the broken machine back at my expense. Not worth the cost on a $700 machine.
Hello Dan, For Gemilai machines, you have to reach out directly to the gemilai engineer by wechat, we apologise we do not give same country servicing as we are not based in your country, thanks for your kind understanding Dan. If anything you may reach out to us still at [email protected].
I find this misleading as the item was listed as being in stock in the website for UK users at the time of purchase. But this is actually a international shipment. It took 7 days to get the tracking code, and the tracking code took 3 weeks to be 'trackable' in the UK. It worth 3 stars because you get what you paid in terms of the quality of the product.
Thank you for your feedback Tim — we appreciate you taking the time to share your experience. To clarify, the product was indeed in stock at the time of purchase, but it is fulfilled via international shipping, which is stated at checkout. You selected standard (free) shipping, which prioritises affordability over speed and you paid $0 for shipping. For transparency, express shipping to the UK typically costs USD 60–80, and we also absorb import taxes and duties on behalf of our customers. As a result, our margins on this order were very slim. Tracking for standard international shipments can take several days to be activated locally, which is normal for cross-border logistics. Customers who require faster delivery are encouraged to select expedited shipping or purchase from a local retailer at a higher price point, in your case you made a good deal of savings. We always aim to provide the best value possible, and we appreciate your acknowledgment of the product quality. However, it's a little sad we feel that you give us a 3 star when you got a best price and afterservice from our engineers from us which we strive to achieve.
I had a great experience with this store. I purchased a Burr coffee grinder, and the order was processed and delivered very quickly. The product arrived in perfect condition, exactly as described. I really appreciate the professionalism, fast shipping, and good communication. Thank you for the excellent service — highly recommended!
Thank you Amine for your kind words :) -Anna.
Today I received DF54 (ordered on January 6). The box is a little wrinkled, but everything seems to be fine. Even the needle is calibrated to Zero. The wire is quite long, which is convenient. Everything is OK with static, even without humidification. If you have 54mm, it is advisable to purchase a cup separately, it will hold well in its native holder with an elastic band.
I ordered a DF64V V2 grinder with an initially stated delivery timeframe of mid to late December. After the purchase, I was informed that delivery would be delayed until February 2026. When I requested a cancellation due to this substantial change, the seller refused a refund unless I accepted significant deductions (5% fee plus USD 80 shipping), despite the fact that nothing had been shipped. Repeated references were made to a “no refund” policy, even though the delivery terms were changed unilaterally and significantly after purchase. The issue was only resolved after escalating the matter through my credit card provider, who issued a full refund. From my experience, EU customers should be very cautious. The handling of pre-orders, delivery delays, and refund requests lacks transparency and does not appear customer-friendly.
Hello Jahn, Thank you for sharing your experience and for your patience. We would like to clarify that the new DF64V Gen 3 model required additional refinement and quality improvements before release. Our priority is to ensure that every unit delivered meets performance and reliability standards, and this unfortunately resulted in an unexpected delay. We sincerely apologize for the inconvenience and for the delay in communication during this period. Regarding refunds, our standard policy for pre-orders was applied; however, we understand your frustration given the revised delivery timeline. We appreciate your feedback, as it helps us improve our communication and pre-order handling going forward. Transparency and product quality remain important to us, and we are working to improve both areas. Thank you again for your time and understanding. You can email us at [email protected] anytime for us to assist, thank you.
placed an order (#22528) for a DF64V V2 ($499). Over a week later, they emailed me saying it was out of stock until February 2026 (3 months later!). When I asked to cancel and get a refund, they actually replied: "I am so sorry there will be no cancellation / refund." They tried to hold my money hostage and force me to swap for a different, cheaper grinder (CF64V) that I didn't want. They claimed they couldn't refund me because of "credit card fees," which is a lie and a violation of merchant rules. They are based overseas and think they can ignore US consumer laws. Save yourself the headache and buy from a reputable local distributor instead.
31/12/25 answered within 5hours. Thank you for your feedback. We’re sorry to hear about your frustration and would like to clarify the situation. At the time of your order, the DF64V V2 was listed as backorder/pre-order, which is stated on the product page. Once the factory production confirmed a longer-than-expected lead time, we informed you and offered alternative solutions, including a product swap or store credit, in line with our stated sales terms. As outlined in our terms and conditions (available at checkout), pre-orders and special orders are non-refundable once processed, as payment is committed to upstream suppliers and transaction fees are not reversible. This policy is applied consistently to all customers and is not specific to this order. We do not “hold funds hostage,” nor do we intend to force substitutions. Our team provided available options based on stock realities and supplier constraints. That said, we understand this experience was disappointing, and we remain open to resolving this amicably. We’ve reached out privately to discuss next steps. We appreciate your understanding and the opportunity to clarify. My name is anna at [email protected], please contact me, thank you and happy new year!
Review edited on 31/12/2025 After some initial scepticism and having first posted an unfavourable review, I believe it is only fair to retract my original comments and amend this review in favour of the company. While the initial communication was not ideal, once proper dialogue was established and I had clearly explained my frustration, the company was willing to work constructively towards a resolution. I amended my order, which was then dispatched promptly and delivered within the stated timeframe. I purchased a DF64 Gen 2, and it is an excellent grinder that performs flawlessly. I am very pleased with the product. The only reason for a three-star rating is the difficulty experienced during the early stages of communication. My recommendation to future customers would be to communicate frequently and be firm regarding your country’s consumer rules and regulations. The company appears to be relatively new, and I expect their processes and communication will continue to improve as they gain more experience in the e-commerce space.
23/12/25 Hello Andre, please reach out to me at [email protected] with your case so we can assist you immediately. I have not received any email from you except seeing your review here. The Chatbox is AI generated and we reply to all emails as soon as possible. Thank you and hope to hear from you soon! - Anna :) . 24/12/25 Hello andre, I have yet to receive your email, can you update me at [email protected], thank you.
I bought the grinder expecting great things based on reviews I've seen online. However, since buying this grinder I've had nothing but issues. - Clogging. From the moment I turned on the grinder I've had 0.7-0.8g retained every dose. The declumper seems to be defective and doesn't look as it should. Even after cleaning it out it still clogs. - Motor struggling. The grinder moves across the counter because the motor seems to be working too hard unless I feed the beans in 1-2 at a time, this is on low RPM also. - Deep scratches internally in the grinder - Chipped metal on the body of the grinder where the chute attaches (probably the cause of the clogging) - Sent me the wrong burrs - Assured me that the burrs were aligned before sending it to me, both aren't aligned. - Center bolt for lower burr carrier was loose Cannot get consistent grind setting because I have to keep taking the top of the grinder off to declog and every time I put it back on the settings change and it needs to be zeroed again. Impossible to dial in a shot because of this. Really disappointed at how unprofessional customer support has been. They love to point the finger and play the blame game when clearly the product is fault, defective and visibly has issues. The first thing they said to me was to add 20 to my grind setting and that will resolve any issues. My grind setting was already at 30 to begin with. Instructions state that espresso would be somewhere in the region of 0-30, so I knew this advice was just wrong. I'm still waiting for a response from them to resolve this via replacement or refund but they have went quiet and stopped replying. I will update if I get any solution but right now I'm not convinced based on other reviews and what I've seen on reddit! Please save your money and don't buy from this company!
21/11/25 Response: Hello Jamie, Thank you for your message and for providing a detailed update on the issues you are experiencing with your grinder. We sincerely apologize that this discounted open-box unit has not met your expectations and for the frustration you have felt regarding your customer support experience. We have reviewed the history of this specific open-box unit. The previous customer reported that the grinder was functioning well before it was returned. However, we understand that you are encountering multiple issues, including clogging and inconsistencies with the grind setting. To address the burr alignment issue you revealed with the marker test, we recommend performing the standard user procedure of shimming the burrs with aluminum foil or paper tape. This is a common and effective step in the coffee community to achieve perfect alignment. Please try this shimming procedure and let us know the results so we can continue troubleshooting within our warranty terms. Best regards, -- Warmest Regards Anna, Export Executive Manager
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Espresso Coffee Shop共 157 条符合条件的评价
