World's #1 Rated Coffee Grinder. Official Seller of DF64 Coffee Grinders. Current Models. DF64, DF64P, DF64E, DF64V, ZF64W, DF83. Single Dose Coffee Grinders. Also known as Turin, Solo and G-Iota. Offiical name is DF64.
Most reviewers were unhappy with their experience overall. Consumers frequently expressed deep frustration regarding unhelpful customer support, severe delivery delays, and prolonged waiting times for their purchased orders. People also noted that items occasionally arrived damaged, defective, or completely incorrect, leading to significant disappointment.
The minority of people were satisfied with the fast shipping times and the solid quality of certain products. Some reviewers also found the online platform easy to navigate and appreciated receiving well-packaged items that worked properly. During these successful transactions, buyers experienced smooth order processing and received helpful assistance when contacting support channels.
Machine is clogged after one week. What an awful product and customer service system they have
Df64coffee 回复2025-11-06
11/11/2025 Response to Ryan young:
A full refund is not possible as it falls outside the scope of our warranty and return policy, which you agreed to upon purchase. However, we remain fully committed to resolving any issues together — by providing replacement parts and clear guidance on installation.
We understand that you have declined this resolution, despite it being in line with our stated shop policy at checkout. We sincerely apologise for the mismatch in expectations.
You have also requested that we bear the cost of two-way express shipping (from your country and to China) and two import taxes, which would amount to approximately USD 400–500 — nearly twice the value of your original purchase (USD 230), which was shipped to you free of charge via express service.
Additionally, we must address your statement indicating that you will continue to share negative information until a refund is issued. Please understand that such actions may be viewed as coercive and could constitute defamation or blackmail, which are serious legal matters.
That said, our goal remains to resolve this matter amicably through customer service. As a proactive solution, we have offered to send you a newly designed chute and declumper, which will be ready in approximately three weeks. We are confident that these upgraded parts will resolve the clogging issue you have experienced.
We remain committed to supporting you and ensuring your grinder performs as intended.
Sincerely,
DF64 Coffee Support Team
10/11/25 Response: Hi Ryan,
Thank you — we received the two videos you sent and we take this very seriously.
We’re sorry you’ve had a poor experience. We stand behind the quality of our products and want to resolve this quickly and fairly. To investigate and help you as effectively as possible, please confirm the following (if you’ve already provided them, thank you; we have what you sent and are using it):
Order number and purchase date
Machine serial number(s) shown in the videos
Cooperation by our emails sent to you.
We will not engage with threats or attempts to extort. If you persist with threats or blackmail, we will preserve all communications and, where appropriate cooperate with any investigation. That said, our priority here is to resolve your equipment issue — please send the details requested so we can proceed.
Anna.
This is to reply to your email you sent to us "
I’ve sent you 2 videos already. Have you looked at these? Please respond to this.
You’re just lying. For “context” based on reviews and the reality , your machines break regularly about 25% on average. Which equates to 15,000 of your 60,000. You know this, which is why you claim you don’t have a refund policy.
I will continue to spread awareness of your faulty product and horrendous customer service until I get a refund.
Regards"
6/11/25 Response: Hello Ryan,
Have you reached out to [email protected] or [email protected] with your order number? We are here to assist, thank you. -Anna :)
Fast shipping, good product. Enjoy 0 retention and fast grinding.
I had a 15 years old Mazzer mini grinder with a hopper, I wanted to go single dose, and this one caught my eyes and heard recommendation from a friend. I have sold the Mazzer 2nd hand, and ordered DF64 2gen with DLC burrs. after a small adjustment it works perfectly. I am not in the US, you miss the most important country, where you have many customers and generally located between Italy and Ireland
The DF54 is an amazing coffee grinder — the price-to-quality ratio is outstanding. It was delivered to my home (Rotterdam) by DHL within 12 working days, just as stated. Tracking updates only started once the grinder arrived in the Netherlands, but that’s clearly mentioned on the website, so no problem at all.
Customer service was very responsive and answered my questions quickly, usually on the same working day. Everything was well packaged and arrived complete with clear instructions and even a cleaning brush included. For this price, you won’t find a better grinder. Highly recommended! ☕👌
Appalling conduct knowingly reselling faulty products, zero accountability
I purchased a DF64 grinder, which was faulty from the very first use. The unit clogged constantly, sprayed grounds all over the kitchen, and produced wildly inconsistent grind sizes even with the same beans. A brand new grinder should not require full disassembly, vacuuming, and cleaning just to function, yet DF64 insisted this was “normal performance.” It is not. This is a fundamental design flaw and makes the grinder unfit for its basic purpose.
After months of troubleshooting at their insistence, including part swaps and dismantling the machine, nothing improved. I was forced to waste endless time trying to make a defective product work. The replacement unit they eventually sent was no better, with exactly the same issues of mess, retention, and inconsistency. Clearly, this is a systemic fault, not “user error.”
At one point, DF64 offered to send me a replacement ioniser part, and I accepted this in good faith as a final attempt to resolve the defects. Instead of honouring that, they began emailing me with aggressive and harassing messages, setting arbitrary deadlines, and threatening “serious action” against me. This, despite the fact that my family was overseas, dealing with a sudden bereavement, and I had already complied with their endless demands.
Their emails even labelled me a “problematic customer” admitting they had listed my defective grinder for resale before even collecting it. That is appalling and shows blatant disregard for consumer rights and business ethics.
This company knowingly sells and resells defective grinders, refuses accountability, and bullies customers instead of standing behind their products. The DF64 grinder is poorly engineered, messy, inconsistent, and unsuitable for anyone who values reliability in their daily coffee routine.
I strongly advise avoiding DF64 Coffee altogether. Save your money and purchase from a reputable brand that respects both its products and its customers.
REPLY TO RESPONSE:
Your response is false and deliberately misleading. The first grinder you supplied was defective from the very first use, repeatedly clogging and requiring dismantling and vacuuming just to function. The replacement unit was also faulty, spraying coffee across the kitchen every single time it was used. To suggest this was a “minor adjustment” is a complete misrepresentation.
You claim you sent me “two free dosing cups” when in reality the one that came with the grinder was faulty and you replaced it once. That was not a gift, it was a basic warranty obligation.
You also offered to send me an ioniser part which I accepted in good faith, yet instead of honouring your own proposal you bombarded me with aggressive emails and arbitrary deadlines while I was overseas managing the sudden death of a family member. That conduct is harassment.
Most disturbing is your written admission that you placed my defective grinder up for resale before even refunding me. This is unethical, dishonest and demonstrates blatant disregard for consumer rights.
The truth is simple. DF64 Coffee supplied two defective grinders, falsely presented a mandatory replacement as a “free extra,” reneged on their own offer of repair, and resorted to harassment and threats rather than fulfilling their legal obligations. No consumer should ever have to deal with a company that behaves this way.
Df64coffee 回复2025-10-06
Subject: Response Regarding Grinder Replacement and Refund Process
Dear Pamela Conolley.
We are writing to address the ongoing concerns regarding your grinder purchase and to clarify the situation.
First instance: You reported that the initial grinder was faulty. After reviewing the unit, we found it to be in good working condition, with only the declumper requiring a minor adjustment. Nevertheless, we replaced it with a DF64 grinder. We also sent you 2 FREE Black Dosing cups. Please note that shipping alone cost over USD $200 for all the replacement units and warranty parts, which we fully absorbed.
Second instance: You later reported that the DF64 grinder was also faulty. Throughout our correspondence, you repeatedly requested that we send a technician to your location and everything to be a FREE replacement. As we have explained, our products do not include on-site service coverage outside our operating region. Customers seeking local warranty support are encouraged to purchase through local distributors. We also state that we send parts and video advise on all defective units. You disagreed heavily on this.
Regarding your refund request — we have already agreed to process a full refund upon return of the grinder. You only need to attach the provided shipping label and send the product back. Once we receive it, the refund will be issued immediately.
We have always acted in good faith and fulfilled our obligations as a seller. We ask that you cooperate with the outlined return procedure so we can bring this matter to a fair and prompt resolution.
I ordered a DF64 II August batch. It was sent before the minimal shipping date, and I even received it before that!
The grinder is awesome, way better than my Italian one, the grind is uniform, without lumps. It's quick to grind, not that noisy (still compare to my Italian grinder, it's even less noisy and quicker).
It's also "clean" and doesn't spill coffee everywhere. Retention is minimal, as advertised.
I had to contact them for an import tax issue, and they were very quick to answer.
I'm very satisfied.
I placed an order for a grinder but accidentally selected the wrong colour. I immediately placed a second order in the correct colour and emailed the company asking to cancel the first one before anything had shipped.
Instead of a simple cancellation, I was told that they operate a no refund / no cancellation policy. They then offered only three “options”:
- Change the order variation
- Accept a refund minus $80 shipping and 5% fees (even though nothing had been dispatched)
- Proceed with the unwanted order
The tone of the emails was extremely blunt and unhelpful. I’ve never encountered such an inflexible and dismissive approach from a retailer.
Buyers should be aware that if you make a genuine mistake, this company will not work with you fairly — they will hide behind their “policies” and attempt to deduct large sums for orders that haven’t even shipped.
I cannot recommend this company and urge others to exercise caution before purchasing.
Df64coffee 回复2025-08-19
Hello Toby,
Yes we have penalties from our 3rd party centre on order placement hence we state no cancellation policy on our website, we apologise for this. If it is a duplicate order, please reach out to me immediately.
You can reach out to me [email protected] -Anna for any assistance that we have yet to solve for you. Thank you Toby!
Horrible cancellation & return policy and they are in Singapore, which they never mention on their website
Df64coffee 回复2025-08-14
Hello Tae, sorry for the mismatch of expectations. Shipping is already 150USD for your coffee machine to you. We can't pay 150USD+250USD for return shipping= 400USD total because you changed your mind halfway.
We state no cancellation or returns on our website because we cannot absorb this 400USD fee for customers for free when your purchase amount is already 400USD. All customers agree to this. It is unfortunate you choose to drop us a 1 star review even when you received the best price online.
We will let users be the judge of this review. Sorry that we couldn't give you 400USD for free.
We are here to assist still for your afterservice- [email protected]
Have a nice week ahead.- Anna.
Cannot fault the company or the product.
I ordered on a Thursday evening, it got to me Monday morning, that's 2 business days which is incredible for shipping to Ireland.
I received Extra taxes, customer support helped me within a day.
The grinder is working as it should. The price paid is €100 cheaper than anywhere else and I am writing this while enjoying my coffee.
I have not had any issues which is why I am giving 5 star.
This company does not abide by UK law and will not honour the warranty they state on their website.
Please look at the website and see their terms of service, lack of information and other reviews before considering a purchase. Do not make the mistake I made.
One month after my DF64 Gen 2 grinder (purchased for over £300) arrived, the screw attaching one of the burrs fell out and was ground along with my coffee beans. It clearly had not been assembled correctly, constituting a manufacturing error. I had put less than 1kg of coffee through, and had never accessed the burrs myself, using the product straight out of the box. This has caused damage to the burrs and metal shavings are dispersed throughout the machine, meaning it is no longer food safe.
I sent an email immediately to the customer service department with pictures as evidence, and have had correspondence with them since. They are refusing to replace my machine or refund me. This is a clear breach of the UK consumer rights act 2015. They state I could have accessed the screws and loosened them myself so they have no obligation to replace the machine or refund me. They also state this is not a manufacturing error so doesn't come under warranty - although it clearly is a manufacturing error. They state a screw is a moveable part - a point which is only true when it's not screwed in right by the factory!
After many emails they did offer a replacement burr set and screw, which they said I'd need to pay $30 shipping fee for. Again, this breaches UK law as a customer should not have to pay for replacement under warranty.
I have explained this also does not resolve the issue of miniscule metal shards being dispersed throughout a machine that makes a product for human consumption, and all they have presented as a solution is that I vacuum it! The danger this would represent given the likelihood of some sharp, hazardous metal remaining in the machine does not seem to concern them.
I have informed them of the legal breaches with their actions and they have not changed their actions, instead inviting me to proceed down the route of small claims court.
I cannot find any public information to identify their CEO or anyone else I can escalate this to, and they do not escalate this issue within their organisation even after I asked multiple times.
Do not purchase from this website, you will regret it.
Addit following reply 4/8/25:
It is valid for a customer to expect a free replacement for a defective device under warranty when the defect is a result of a manufacturing defect. Your claim that the screws need to be tightened "from time to time" is irrelevant in a machine that is one month old. The machine is not usable and has been damaged as you know from the pictures I have sent as evidence. As I said in my initial review, there are shards of metal throughout the grinder.
I am glad anyone reading this review and the reply from the distributor is able to see firsthand the inconsistency from df64coffee.com and avoid making the mistake I made of using their services. They do not honour warranty and do not obey UK law.
Df64coffee 回复2025-08-04
Hello Jacob,
Your request of free 2 way return shipping + 1 free replacement grinder + another free shipping to you with taxes paid is not valid. If the burr screws need tightening over time, they should be tightened by the user, this is a part whereby any user has access to. E.g. Changing burrs, alignment and cleaning, user has the ability to adjust the screw tightness.
In your case, the burrs screws got loosened slightly somehow. (We will not finger point). The grinder is still in perfect working condition, and you only need to tighten the burr screw back into place and vacuum any grounds or dirt cause by the temporary stall.
Sorry that we fail to meet your expectations. We sell our grinders at a very good price and afterservice and warranty on circumstances that cover such as manufacturer defects or failure. We do not factor in margins into the price to pay for 3 way shipping and free replacements and free labour. If you want all the above, you should purchase locally from your local dealer at a higher price. We hope you can understand and we apologise for any mismatch of expectations. The price you paid was a fair and discounted price and we apologise you expect the same expectations as a local dealer's service. Thank you and have a nice week ahead Jacob. We are still contactable at [email protected] for your queries.
-Anna
Bought a DF64V Gen 2 with SSP MP burrs $200 cheaper than anywhere else.
I paid for faster delivery which was more expensive but got the grinder from order to delivery in 5 days. Considering it came from Singapore that is pretty good.
The only slight thing is the 0-point wasn't aligned but I fixed that in less than 2 minutes.
I would recommend using DF64coffee.com if you can wait an extra couple of days to save a significant amount of money on the grinder.
HORRIBLE CUSTOMER SERVICE — DO NOT BUY FROM THEM!
I visited their website because I was curious about the DF64 grinder and wanted to check the taxes (I’m located in Denmark). By accident, I clicked “Buy” and the order was processed immediately without any confirmation screen.
I contacted their support right away, kindly asking them to cancel the order. They refused and gave me only two options: either pay a cancellation fee of $80 plus a 5% transaction fee, or let the order proceed.
I informed them that this is illegal under EU consumer protection laws. After that, they stopped responding entirely. The next day, I received an email saying the item had already been shipped.
Df64coffee 回复2025-06-16
Hello Jonas, as mentioned on our website we have no cancellation policy as our shipping is automated. We received hundreds of emails daily and unfortunately are unable to promise an instant reply or refund. There would be a confirmation screen definitely to key in your shipping address and checkout details.
We are not a EU registered business. We are an online international website. Sorry that there is a mismatch of expectations on your end. You purchased the grinder at the cheapest price on the website and still are not pleased. Sorry about this, have a nice day ahead.
I bought a DF64 Gen II grinder a year and a half ago. The start button just failed and reading other customers' experience I found out this is a very common issue. The producer upgraded the grinder with a better button recently, but refuses to acknowledge that the previous versions were faulty. They demand £35 for a replacement button that I would then have to install myself! The button is probably worth just a few pounds, but they sell it for a ridiculously high price! During our communications they state that a button lasting over a year (and over the warranty time) is good enough! Embarrassing customer care.
30/05/2205: After seeing the answer from the company, just a few details:
1. Warranty is only one year, but you very well know that you have used a low quality button. You have upgraded it in the newer versions of the grinder. So if you were a serious company you would acknowledge this with your previous customers and offer them a replacement for a decent price (if not for free).
2. Lifetime warranty was never offered at the time of purchase, so I could not buy one even if I wanted.
3. You are selling the button for £35! Have you realised that very similar buttons are sold on Amazon for £5-6? Don't you think it is shameful to ask more than 10% of the value of the grinder for a button that is needed due to your previous low quality component choices?
4. I have already given you my order number and we exchanged several emails. You stated that achieving a one-year working life for this grinder is good enough. Asking me for the order number in this review reply is just a PR show that won't change your way of doing business.
5. I am being more than reasonable and kind with this review.
02/06/2025
Hello anonymous replier,
Let's clarify then:
1. You advertise and encourage people to buy from your original website (df64coffee.com), but when there are problems you ask your customers to stop buying form you and start using local suppliers instead? Is that what you call a "serious" company behaviour?
2. Of course if I have a problem outside warranty I expect to be asked to pay for it. What I do not accept is to see that you know very well you used a faulty component but you not only refuse to acknowledge it, you also ask for an extortionate amount of money to fix it! This is not a serious behaviour, this is taking advantage of your customers!
3. Instead of telling your customers to use local suppliers (how ridiculous), maybe you should use local suppliers to provide parts to your customers when necessary, how about that? Instead of asking $30-40 shipping to every customer that needs parts, only to justify your shameful customer service.
Overall, your answer is unacceptable, not mine!
Stay away from this company, they are SCAMMERS!! FRAUD!
Df64coffee 回复2025-05-29
Dear customer, this is Anna speaking. You can contact us at [email protected] any day and any time. When you purchase from our website directly, you claim warranty from us only and not any other another retailer or reseller. There is no fraud or scam happening here.
Warranty is only 1 year. Writing a 1 star review does not justify your actions. You do not get lifetime warranty on your grinder if you did not pay for it. There is up to 3 years of extension which you can pay for, which you didn't. Thank you for being reasonable and kind.
What is your order number? - Please email us at [email protected]. We receive hundreds of email daily so please state your order ID/ Name/ email here thank you.
2/6/25: Hello Dear anonymous, There are users using the first button for years with no issue. If there is a switch failure outside of warranty you have to pay for it. Did you also consider express shipping costs? It costs 30-40USD.
You should purchase everything in your local supplier and country next time, at a higher price, not online, as your expectation on purchasing goods online is that everything outside warranty period should be free, parts + shipping + import duties free of charge.
Even your local supplier will reject your case as your goods are outside warranty period by the way. We sell at a cheaper price and help all customers but your unkind reply is unacceptable. Have a nice day ahead.
Is there a way to grant a zero or negative star review? If there is, this is what I will give them.
I bought a DF64 grinder for them. As in typical victim blaming, I think I should have researched them. The price was good, but not suspiciously great, so I pulled the trigger. ETA was 4-10 days from my purchase date.
I contacted them when the ETA was over, just to find out they were still waiting on the grinder (or parts) to arrive to their warehouse. This would mean, by their account, another week's delay.
I was not fine with that and asked for my money back. I was then informed that I needed to pay a $80 restocking fee for a product that was _never_ sent to me.
Df64coffee 回复2025-05-22
23/5/25
Hello Diogo,
Thank you for your kind words, I understand your situation however, please note we do not have a return policy. This is agreed by all customers at checkout.
The reason why we have no refund policy is because there are too much costs lost when an order is placed. E.g. 80USD 3FC admin fees+ 5.5% Credit card fees, Admin fees and first way transport fees anywhere from 80-120USD depending on country.
Rest assured you always have our aftersales support when you purchase from us.
--
Scam! Claims no tax when shipping to Europe when in reality they shipped from China and I had to pay 100 euro import tax on a 200 euro grinder. Nowhere on the website do they state about the shipping origin or about the import tax and when I requested a tax reimbursement from them, they returned me just 6 euro out of 100 owed and now they are just not replying my emails.
Upd 20.05.2025:
Contacted them again, they confirmed that their advertisement about "No Tax" is indeed a lie and they only return VAT (6 euro out of 100). Still false advertisement and a scam.
Upd 21.05.2025:
I replied to UPS the following day after their request of information, there was also no failed delivery attempt. Order number 18272
Df64coffee 回复2025-05-18
Hello Andrew, We are not a scam. Please correct your review. You have received your goods and VAT has been refunded.
22/5/25:
Waiting your response from email to [email protected] and UPS has delivered to you goods - 1ZB60Y08041730XXXX.
21/5/25
Hello andrew what is your order number? We would not refund you only 6 out of 100 euro unless you incurred warehouse and admin charges because you did not respond to your local courier on more information when they requested you for. E.g. time and date of redelivery due to failed delivery and etc. Please email [email protected] stating your review here and for us to investigate further.
20/5/25
We have responded dear, kindly adjust your review as it is not true information.
18/5/25
This does not sound accurate.
Please email me at [email protected] - Anna, we are here to assist.
Had to pay 150 euros import fees on a 365 euros grinder. They do not call this out on their website, and do not accept returns, so you either pay the extra fees or you lose the product and the money.
EDIT: I got in touch with customer support and got a refund of all VAT, which covered a big chunk of the fees. Since the grinder is working great, changing my rating to 4 stars.
Df64coffee 回复2025-05-16
22/5/25 response: Thank you for your updated response Miguel! Enjoy your coffee and have a nice day ahead :).
Previous response: Hello Miguel, you gave us less than 2 hours to respond and you dropped a 1 star review. It's a shame as you purchased at the best price online
to your benefit and are so quick to drop a bad review, if you want instant replies please purchase locally instead. Otherwise we are here to help, looking forward hear to you.
We refund all VAT, do reply our email at [email protected]. Thank you. -Anna
My experience DF64coffee was a really good one overall with one caveat, that being the customs fee. And even this small issue was more a DHL problem. To be clear, I was made aware by DF64coffee that there would be customs fees, but that those fees would be reimbursed upon providing them with the tax invoice breakdown that my courier should have provided, but didn't.
I bought an item (DF54 Coffee Grinder) at a unbeatable price and the item was shipped 3 days after I ordered, as advised on their website, and was delivered in less than a week(Singapore to Ireland).
I then incurred a fee from my courier (DHL) of €12.57 and when I asked DF64coffee to be reimbursed they asked for the tax invoice breakdown. So rather than chase after DHL for this for the sake of €12 I was happy to just eat that cost. But in reply to some of the negative reviews here I'd like to add that ALL the information is provided on their website regarding shipping, customs, ordering, how long it takes them to respond to emails etc.
As far as the quality of the product goes, I love it, its an amazing machine so far and was packaged really well and at the price, is probably the best around.
I’ve received a tracking number that didn’t work, but the package was delivered after 3 weeks and all looks great. EU based.
Df64coffee 回复2025-05-16
26/5/25 Response:
Hello Morten! Glad to hear you received your goods. The tracking only works when it reaches your country's courier as you chose free shipping, there is limited tracking. Sorry to hear the good price you received did not deserve 5 stars!
Enjoy your coffee nonetheless!
Hello dear, did you email [email protected] or [email protected]?
No response from seller after showing them that my grinder is broken when arrived. No longer getting back to me. Will not recommend buying from them as it is quite shady what they do. Their customer service is also terrible. One response a day at max, telling you their grinder is the best and there shall be no problem.
Df64coffee 回复2025-05-13
Hello Jeff, there is no need to make multiple reviews from different accounts, you sent an email over the weekend, we unfortunately are unable to reply instantly. The price you purchased at is the best in the market. If you want the fastest service, please purchase locally and bring the grinder back to the local shop for any faults for local services. From us, you get the best prices and good diagnosing but yes you don't get instant replies. Sorry that there is a mismatch of expectations here.
Apologies to hear there is a fault on your order.
Please send us an email - [email protected]. If there is any technical fault we will request for videos to see the case. Thank you for your kind understanding.
ROASTLY MUNICH
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