Fast shipping and amazing support !
Fast shipping, high quality products and amazing support (responds within 48h and will solve your issues quickly and efficiently)!
关于 Df64coffee
数据更新- 网站
- df64coffee.com
- 分类
- 食品、饮料和烟草
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 42 条评价
- 差评回复率
- 98%（56/57 条）
是 Df64coffee 的所有者？ 免费认领此主页，验证后即可回复客户评价。
商家自述
World's #1 Rated Coffee Grinder. Official Seller of DF64 Coffee Grinders. Current Models. DF64, DF64P, DF64E, DF64V, ZF64W, DF83. Single Dose Coffee Grinders. Also known as Turin, Solo and G-Iota. Offiical name is DF64.
以上内容由商家自行提供，未经平台核实。Df64coffee靠谱吗？
Df64coffee（df64coffee.com）在 OK.one 的综合评分为 3.4 分（满分 5 分），基于本站收录的 157 条用户评价，属于食品、饮料和烟草分类，口碑一般。评价两极分化：61% 给出 4 星及以上，同时 34% 打了 1 星；商家回复了 98% 的差评；评价主要围绕产品、质量。数据最后更新于 2026-10-25。
评价综述
AI 生成Most reviewers were unhappy with their experience overall. Consumers frequently expressed deep frustration regarding unhelpful customer support, severe delivery delays, and prolonged waiting times for their purchased orders. People also noted that items occasionally arrived damaged, defective, or completely incorrect, leading to significant disappointment. The minority of people were satisfied with the fast shipping times and the solid quality of certain products. Some reviewers also found the online platform easy to navigate and appreciated receiving well-packaged items that worked properly. During these successful transactions, buyers experienced smooth order processing and received helpful assistance when contacting support channels.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
Amazing grinder! 5+ stars!
Amazing coffee grinder! I'm very pleased with the stylish DF 64 gen 2. Thank you for the sale price, it is a really good idea and it is fast shipping. Anna and the team were also very friendly. I highly recoumand DF64COFFEE website.
Great customer service
In short, the grinder shipping was delayed at no fault of the company. Despite being a stubborn and pretty awful customer, the team did a brilliant job of supporting me and although I feel a bit bad about how hard a time I gave them, they really showed their ability. They deserve a raise!
df54 ordered on Dec 03
Saw a lot of negative recent reviews recently so thought I'd share my experience - received delivery 21st December (28 days after initially placing order). Grinder came well packaged and performs perfectly. Order tracking was non existent on the journey from china and only updated on the 20th once the grinder was with a local courier in the UK. Patience is key, the seller was around ~£50 cheaper than anyone else selling online and offers the best value for money so long as you’re willing to wait. Only comment I would have to df64coffee.com is to change the delivery time frame from the 4-10days fedex they have listed on the website as it gives customers an unrealistic expectation of fast delivery. Overall very happy with the grinder for the price paid
Ordered a DF54 on December 1st and…
Changed to 4star because the item arrived in time for Christmas. Was longer delivery than stated but in the end received it and very pleased. I would recommend this company since they’re the cheapest, if you don’t mind waiting a bit longer.
Df64coffee 回复2024-12-19
Hello Michael, What is your order number? Please reach out to us at [email protected] to verify your order. The free/heavily subsidised shipping method now takes slightly longer due to busiest period of the year currently. If you need it urgently, you should pay for the expedited shipping which is also heavily subsidised to receive it earlier. Sad to see you dropped a 1 star review even though you received the best prices. A 1 star review because of slower delivery is not fair as it is a holiday season time and you did not pay for shipping, our expedited shipping methods, even with delay, you can receive within 1-5 days.
No shipping updates; no response to emails
Similar experience to a few of the other reviews - ordered a df54 grinder on the 29th November as a Christmas present. The website stated delivery would take 4-10 days however it’s been 2 weeks and still no sign of it. What makes this more frustrating is the lack of shipping updates. I have been given an Evri tracking number however the status has remained the same, saying “We’re expecting it”. I have tried emailing the df64 team but have received no response. I’m sure the item will be good however the complete lack of updates and customer service is frustrating. I will look to update this review once I receive and test my item.
Df64coffee 回复2024-12-14
Hello dear, our [email protected] our emails are facing high traffic now. In any case, you can email me at [email protected] for more information. Worldwide shipping is also delayed due to high Black friday sales amounts. Thank you for your kind patience and understanding [email protected]. UPDATE: Hello dear, can you advise us your order number and email address? We noticed you have not updated your review when you should have received your goods thank you!
Avoid and source elsewhere
Ordered 3 weeks ago and promised 2 weeks delivery, local courier still hasn't received the parcel, customer service unable to give an update as to where the parcel is, and ludicrously suggests paying them more money in future because of their inability to fulfil the terms they set out. They attempt to frame the issue as impatience on my part rather than poor service on theirs. Be careful with the reviews here, there's plenty of people conflating the product itself (which might indeed be good if it arrives) with the company itself (which as far as I can tell is a reseller with nothing to do with the actual manufacturer). Even if you end up paying more elsewhere it's a price worth paying for dealing with a better company, and if you do decide to chance it with this company then make sure to use a credit card with robust consumer protection.
Df64coffee 回复2024-12-10
Hello Daniel, Goods left China 24 November and Today is 10 December. Sorry on behalf of our courier which is taking some time to deliver your goods. This is usually not the case with our other customer's deliveries. As your shipping was the cheaper option and not expedited, it will take some time to deliver. Rest assured you will receive your goods. We are checking with the forwarder on any potential updates with your shipment as its Black friday week sales and every courier is extremely busy with goods. In no way did we call you impatient on your part. Available at [email protected] - Anna for any updates, thank you for your patience and once again sorry on behalf of our courier. UPDATE: Hello dear, can you advise us your order number and email address? We noticed you have not updated your review when you should have received your goods thank you!
Sale Batch: you will not have shipment updates, but you'll probably get the parcel
update2: I cannot say it was a flawless enjoyable shopping experience, but it was not so poor. If you are prepared to a very long wait, and if you get a reasonably good price, it's worth. update: the grinder was delivered after 25dd from the shipping date. 10dd advised are completely untrue. No updates for 20dd, than a regular tracking process started, once the parcel entered EU, or Italy. Email communication was good, in my experience. The grinder is missing a little brush accessory, otherwise it's ok. original review: I ordered an "End November Sale Batch" rev2 df64 that would have required 4-10days to ship according to the instructions in the order. My order was said to be shipped on th 26th of November, but actually the shipment was just created/printed on the 28th. No updates since then even if 10dd have passed. The batch sale was intended to be 'easy' and require no interaction with the supplier, but a complete lack of updates is NOT acceptable. I'll be updating this review once the item will be delivered.
Df64coffee 回复2024-12-10
Update response: Hello gUtto, Thank you for your patience. Due to the holiday season, shipping times may be slightly longer than the usual 2 weeks for the subsidised standard shipping option. Expedited shipping is still fast within a week and its subsidised as well. While we strive to provide the best value and prices, including subsidized VAT, please note that subsidised shipping options may not include expedited services to provide the best prices for everyone like yourself. We apologize for any inconvenience caused by the delay and hope you're enjoying your coffee. Thank you for clarifying any misconceptions about our shipping and pricing. The brush will be found beside the white foam and plug where by it was stuck, its the same colour so it can be camouflaged by most eyes! Thank you once again gUtto! Sincerely, DF64 Coffee Hello gUtto, can you drop us an email to [email protected] regarding your invoice number? We will check it for you. Last week of november was extremely busy due to Black Friday sales. Thanks for your kind understanding. The sale batch will not take priority over the instock batch hence the slight price discount. Thanks for your kind understanding gUtto!
Customer service is dropping
After buying a grinder from them almost 2 years ago their customer service has dropped. I am trying to improve my user experience of DF64GEN2 with a revised design but can I get this component. NO! It's not just about selling grinders. Please remember this.
Df64coffee 回复2024-11-29
Helo Toolani. We try our best to provide the best we can. However, in this case, you are not being honest. You are demanding us to ship you free accessories and upgrades after 2 years of your purchase because there has been updates to the DF64 gen 1. This is unacceptable and unreasonable. Purchasing an old model 2 years ago, does not give you the entitlement of free fedex + accessories for all future modifications in the future. Please continue our conversation by email so we can solve this reasonably, we want to solve this in a fair manner. Please advise us if there has been any misunderstanding but it seems like your case and demands are quite straightforward. Sorry we cannot help your demands. - Anna. This is your original 5 stars review which we feel sad because you changed it to 1 stars after demanding free items + free express shipping from us and we declined. "I was a bit reluctant to buy a grinder outside of my location and especially from the other side of the world but I was keen to acquire this machine after seeing great reviews. So I made the decision, and sent initial emails to see how quickly they responded. The response to emails were very quick and replied with the correct information. The parcel arrived as stated within the 3 days. Slight holdup at customs but resolved. No taxes to be paid as the company stated. Well packaged to prevent damaged. So, if you don't have a local supplier, then reach out to the team on the other side of the world. One happy customer" UPDATE: Hello dear, can you advise us your order number and email address? We are still here to help you! -Anna
Good Prices for DF54, but Hidden Policies and Poor Communication
I ordered the DF54 grinder from this website because the price was very competitive—£60 cheaper than other sellers. The website claimed to be an official dealer, and I noticed the same seller name on Amazon.co.uk, which made me feel more confident. Delivery was promised within 4-10 days, which seemed reasonable, but my overall experience with the seller raised serious concerns, especially about their policies. The grinder itself has been working fine for a week, but the delivery took 16 days, much longer than promised. While this isn’t a huge delay, it was frustrating because it didn’t match what was advertised. When I first contacted customer service, I was given an Evri tracking number and told to “be patient,” but the tracking didn’t update for 10 days. When I followed up again, I was told the tracking only updates once the package reaches my country. The biggest issue was the company’s policies. During checkout, I wasn’t asked to review or agree to their terms and conditions. After placing the order, I saw their refund and shipping policies on the confirmation page. These policies state that returns aren’t allowed, and if something is faulty, they only provide replacement parts, not full refunds or replacements. This wasn’t clear before buying, which feels very unfair. By the time you find out, it’s too late to dispute, as they treat placing the order as agreeing to these terms. While the product itself seems good so far, the lack of clear communication and hidden policies make me hesitant to recommend this seller. Customer service replied to my messages within two days, but the responses weren’t very helpful. If you’re considering buying from this website, be aware of these issues. The low price may be tempting, but the experience left me disappointed.
Df64coffee 回复2024-11-21
Hello Kamil, There is another tracking link you could use since the beginning to see updates, not only the EVRI link. The EVRI link will only start working when your local EVRI receives the goods. Sorry to hear the 25-40% price discount did not justify a slower delivery time. We recommend paying a short amount 10-20 pounds more for faster delivery time 1-5 days if you need it urgently. Sometimes, the courier express might face some delays due to customs processing/random delays. We acknowledge this and apologise that our courier shipping time in your case did not meet your standards. We hope nonetheless you are enjoying your grinder now and most importantly your daily cup of coffee. Thank you Kamil, we hope you service you better next time, have a nice cup of coffee! - Rebecca
DF54 buying experience
Probably the best price in the market. I got anxious that after 2 weeks, the order was still in transit. Also, *some* of the mixed reviews contributed to the “anxiety”. I contacted support, they mentioned that in 3-5 business days my grinder is going to be delivered. And so it was. Great product so far and quality build. Probably the best grinder for the money. Good job, folks from df64coffee!
Df64coffee 回复2024-11-21
Thank you so much for your kind words Stefan, we hope you provide you a good afterservice service too, enjoy your daily cups of coffee!
Ignore stock or delivery estimates. It's all untrue.
Ordered df54. The website says it's in stock. Delivery time to the UK says 7-10 days. It has now been 11 days and is yet to be sent out. When you get in touch they send you a tracking label to placate you, which you keep checking. This is pointless as the tracking simply says 'we're expecting it', so your product will not even have been sent out. When you email again they take days to respond or straight up ignore you. Ignore any stock or delivery estimates. It's all untrue. It seems your order could take anywhere from weeks to months with no clear communication, if you get it at all. Don't be fooled by reasonable prices.
Df64coffee 回复2024-11-16
Hello Ridwan Apologies for the delay if the courier has a delay on delivery. Do check the fulfillment centre tracking code, it might be subject to delays. Thank you once again for your kind support. We respond within 3 days generally if not during the same day. If you require instant delivery by a certain time, do consider paying for expedited delivery instead of our free delivery method which we heavily subsidised, thank you. We are sad to see you leave a bad review even though prices are lowest you could find. UPDATE 24/1/25: Hello dear, can you advise us your order number and email address? We noticed you have not updated your review when you should have received your goods thank you!
Value for money and amazing customer service!
I ordered a DF64 Gen 2 grinder after reading rave reviews about it. I was a little circumspect since i was ordering from abroad and I’ve previously had bad experiences with Indian customs. But I was so pleasantly surprised this time. From the day I ordered to the day I received my product, the communication with guys at DF64 was seamless! I was promptly provided with all the documents required for clearance and I received my grinder within 7 days of ordering!! Amazing product, solidly built and you can’t get a better one at this price point. Plus the customer service is too good!!
Df64coffee 回复2024-11-21
Thank you Puneet! - Anna, enjoy your cups of coffee :)
Worth the wait
Had to wait < 3 weeks without tracking. But df54 arrived, working perfectly, very happy. no extra costs
Df64coffee 回复2024-11-21
Thank you so much TT, there is a working tracking link for all customers, sorry to hear your tracking wasn't working. Feel free to reach out to us next time for an update to check why your tracking was not working. We hope to provide you a super good 5 star experience next time! Have a nice day! -Anna
The reviews said the DF64 gen 2 was a…
The reviews said the DF64 gen 2 was a great grinder that solved most if not all the biggest problems of the first iteration of the product and so far I have no complaints about it. It grinds very fast and the retention is low. Ideally, in a perfect world, it would stop automatically too, but pressing a button twice for each coffee is not the end of the world. That said, they use FedEx for the shipping which are the bane of my existence and it is now clear that I will never ever ever for as long as I live have a good experience when that company has to get a package near customs
Df64coffee 回复2024-11-21
Thank you Francisco, do reach out to us if there is anything wrong, we will help you. [email protected]. Enjoy your cups of coffee! -Anna
I purchased the DF64V gAbsolutely Disastrous Experience with DF64V Grinderrinder expecting…
I purchased the DF64V grinder expecting a quality product, but what I received was nothing short of a nightmare. From day one, this grinder has been plagued with issues, and my experience with both the product and customer service has been infuriating. After just two weeks of normal use, the grinder completely failed to function. I reached out to customer support, only to be met with a cumbersome process that has wasted my time and resources. I received not one, but two defective circuit boards, both of which failed to resolve the issue. Each time, I am now being forced to incur a shipping expense just to return this faulty grinder. It’s utterly unacceptable that I should bear this cost for a product that is clearly defective. What’s even more frustrating is the company’s warranty policy, which feels like a trap designed to protect their bottom line rather than support their customers. They claim to offer assistance, but when it comes to taking responsibility for their defective products, the terms are heavily skewed against the customer. Instead of owning up to their mistakes, they insist that I pay for the return shipping and import duties. This is not how customer service should operate, especially when dealing with a high-end product. It’s clear that the company is aware of ongoing issues with their products, yet they continue to uphold a one-sided warranty policy that places all the burden on the customer. This level of negligence and lack of accountability is appalling. In summary, my experience with the DF64V grinder has been nothing short of disastrous. I cannot recommend this product or the company to anyone. Save your money and avoid the headache—there are far better options available.
Df64coffee 回复2024-10-26
Hello Mr Pedring, we have provided you free shipping for spare parts to fix your machine, videos and advice. This is lifetime support for every customer. We will investigate and fix your machine and we will continue to give you advise to solve the problem. However, you have an expectation that if there is a problem, we must provide you free 2 way international shipping and payment of import duties, this amounts to 400USD. We do not provide such a service and we do not mention of such services. We apologise for the mismatch of expectations. We are here to continue to help you via email. We apologise once again for your experience. Mentioning we are trapping you is untrue Mr Pedring. UPDATE 24/1/25: Hello dear, we are still here to help! Please email us! -Anna
Great service, fast shipping.
Great service, fast shipping and excellent products. I have bought a DF83V after owning a DF64 gen1 for about 3 years. The purchase went smooth, fast response to my questions and great prices including very fair shipping charges. The grinder arrived to me in the promised 10 day frame date, shipped with FedEx. Overall I am very happy with the grinder, build quality is night and day compared to my old DF64, it really look and feel like premium grinder. Dailing in coffee for espresso was super easy, retention is close to 0 with RDT. The grinder is extremely quiet, significantly more quiet than my DF64 and it's about 3 times faster grinding a shot for espresso. RPM adjustment is easy, currently I am using it with 800rpm for espresso and it's a good balance of speed and less fines. The DLC burrs performs extremely well for espresso, pronounce delicate flavors, nice clarity and good body. So overall I am very happy with my purchase and I recommend everyone to order directly from the manufacturer and save the extra money compared to buying from a local retailer. I do hope DF64COFFEE will keep manufacturer great grinders for a decent price and continue to offer us coffee enthusiasts a varity of top quality grinders to pick from... So I think we need a DF98 in the near future :-)
They communicated well and gave the…
They communicated well and gave the best price regarding the machine and SSP burrs, grinder came calibrated and as expected
DF64 liable for faulty part
I purchased a DF64 Gen 2 in September 2023. In August 2024 the plastic button was faulty and would not turn on the grinder at all. After contacting DF64 for a replacement button under warranty I was charged taxes to import this and I also had to fix this myself. They sent a video of how to replace the faulty part which shows this is clearly a known manufacturing fault. A terrible company who clearly only care about taking your money and doing the minimum to pit things right if they don't have to pay.
Df64coffee 回复2024-10-12
Joshua, We state in our shop policy that we send spare parts over free of charge with free shipping, all of which cost a significant sum. We also did not question you when you needed a button. The tax amount for the spare part after 1 year is around 7 dollars. On our website we state we will send free parts and video advice if there is any problems with your grinder. We will do whatever we can to help you fix any customer's problem. What you have mentioned is highly biased and false. It wasn't a manufacturing fault, some plastic buttons have lasted years without problems. We do not want to take your money and do the minimum, if we did, we wouldn't have shipped you a free spare part over along with free shipping. We have paid for these costs. It is disappointing that you write a review in order to force us to pay you 7 dollars back, a cost we did not agreed to pay from the beginning on our shop by which you agreed to. If there is any problems please write in to [email protected] further, thank you. -Anna. UPDATE 24/1/25: Hello dear, we are still here to help! Please email us! -Anna
All their positive reviews are fake and…
All their positive reviews are fake and they are in reality a very bad company to buy anything from. I have had horrible experience and so have most people. Their communication is non existent and only try to communicate when a customer gives them a bad review. Bought a DF64 gen 2 and didn't work properly from the get go and they never responded to my emails. Soon as i gave them a bad review they contacted!!!
Df64coffee 回复2024-10-12
Hello Henry, none of our reviews are fake. What is your order number? Kindly contact anna at [email protected] so we can assist accordingly if you have not, thank you. We reply all customers be it whether they drop a review or not, we try our best to respond within 1-3 days thank you. UPDATE 24/1/25: Hello dear, we are still here to help! Please email us! -Anna
大家还看了
ROASTLY MUNICH
Earl Coffee
Home Barista
Coffeefriend
Coffee Friend
Turingrinders
Sigma Coffee UK
Espresso Coffee Shop