World's #1 Rated Coffee Grinder. Official Seller of DF64 Coffee Grinders. Current Models. DF64, DF64P, DF64E, DF64V, ZF64W, DF83. Single Dose Coffee Grinders. Also known as Turin, Solo and G-Iota. Offiical name is DF64.
Most reviewers were unhappy with their experience overall. Consumers frequently expressed deep frustration regarding unhelpful customer support, severe delivery delays, and prolonged waiting times for their purchased orders. People also noted that items occasionally arrived damaged, defective, or completely incorrect, leading to significant disappointment.
The minority of people were satisfied with the fast shipping times and the solid quality of certain products. Some reviewers also found the online platform easy to navigate and appreciated receiving well-packaged items that worked properly. During these successful transactions, buyers experienced smooth order processing and received helpful assistance when contacting support channels.
The order was delivered fast, and I mean really fast. I was told it would take 10-14 days, but I had the order in 4 days. I ordered a DF54, and had heard people crib about how they've not received their units or received faulty units from DF64coffee online. Even though I was sceptical, I had no other alternative, so I bit the bullet. Surprisingly, the team was quite responsive (set aside the timezone difference which was a bit of a hindrance) and I encountered 0 problems with the grinder. It has been an absolute joy to use and I am very confident that if I have any problems in the future that they will be taken care of by the company. Since coffee is still a relatively niche hobby in my country, there is a dedicated Discord group where a few dozen owners of the DF line of grinders were able to testify that they received their units in proper working condition and happily vouched for the service they were provided - which motivated me to try the website out. Would definitely recommend this website.
I recently had an excellent experience with purchasing DF64v that I wanted to share. After encountering a hiccup with customs due to a pricing discrepancy on a parcel, I reached out to the company for help. Initially, there was some confusion regarding the refund amount for the customs taxes that were higher due to the discrepancy.
The DF64 company support handled the situation with utmost professionalism. They promptly responded to my concerns and after a few exchanges, they agreed to refund the full amount of the VAT, which I successfully received within the specified time frame.
I recommend this company for making business.
Update 28.05.2025 Genuine seller but be ready to repair your unit alone as they only send parts and videos with how to...
I bought from them: DF64V Variable Speed Single Dose Coffee at a good price, they offer 1 year warranty but you will need to do the repairs at home or at your own cost, they will only send you parts if something is wrong with the device.
In my case I had 2 issues with my unit:
-noise from ioniser and after 1-2 moths they sent the parts but I need to pay 8£ custom for it and they don't cover it
-I have a popping sound inside the grinder with flame every time I turn the socket on, they asked me to dismantle the unit and to send them some photos to see if anything look strange.
On the other side they are genuine and you will receive the grinder, but be ready for some work to do if you have any issues with your unit.
If you are not ready to do this please find different suppliers who will do all this for you in case you have problems.
I copied this from their website, as it's something I wasn't aware before I purchase from them:
Refund policy
Worldwide 1 Year Warranty and the Best service expertise from our Professional technician and Chief engineers. No Refund policy, once purchased considered sold.
Due to our penalties and cost with our Fulfillment centre, 3FC, ERP, Fulfillment and Credit card charges, we do not accept refunds, cancellations or change of mind orders. Thank you for reading and all customers agrees to these terms at cart and checkout page.
If you ask me if I'll buy again, no, but it is what it is now. If the unit was good whiteout any issues maybe was a different story...
28.05.2025 Update
I almost have the grinder for 1 year, they send me to replace the ioniser once and the main board (the popping sound was from there)I think 4 times, now is broken again an the last version they sent have a different connector....
They did process a refund on the 8£ I had to pay when they sent the ioniser.
They also offered to extend the board warranty by one year as I keep asking them what happen as this grinder was more broken then working and the warranty end soon.
I still regret this purchase and if it was bought from EU country I could have my money back as a return or a new unit which hopefully was better.
I appreciate df64coffee.com support and replacement parts but on the other side this grinder is always broken and I didn't enjoyed it being as much broken... On the other side when it works it help me making good coffee.
Df64coffee 回复2024-09-09
Hello Silviu,
We agree to diagnose every problem together with any customer and fix it, this is our promise. Be it free advise, parts and shipping.
Sorry your expectations were not met, unfortunately, we don't pay for 2 way international shipping, this will cost 300USD+ with import fees, no supplier who sells online and overseas will agree to this cost.
We hope your issues have been solved by our technicial team, otherwise, do feel free to reach out to [email protected] if unsorted out.
Once again, apologies for any inconvenience and hope you are enjoying your coffee now! Look forward to serving you better. -Anna :)
Ordered the DF54 to Germany with standard delivery, which is supposed to take up to 14 days. It arrived after 18 days. The communication and customer service is not great, but not terrible either. It's good to know that this website is legitimate and I am quite happy with the grinder. It worked out of the box, I didn't need to adjust the burrs or anything.
Df64coffee 回复2024-09-09
Hello Samir,
Thanks for your support, sorry it took longer than 14 days transit (Sometimes customs takes longer to clear which is out of our courier's control).
Regarding communication, we try our best to reply within 3 working days if not within the day if possible.
Enjoy your cups of coffee and have a nice week ahead! -Anna :)
I couldn't ask for a better buying experience with the df64 team. They offered the most competitive pricing, and once shipped, the order came in faster than was expected.
Their were additional customs charges because of the stupid regulations in my country and df64 paid the majority of this - I have never had a company willfully reimburse such charges.
I look forward to working with these folks in the future.
Hard to communicate with, Don't want to take responsibility.
Had problems with my DF83v from df64coffee.com. I received the grinder malfunctioning straight out the box.
The grinder was making bad abnormal sound and shaking and was always grinding too coarse.
Had lots of problems communicating with them and they don't really want to take responsibility, and made the blame on me, and said the burrs weren't suitable and I should buy more burrs from them. I can't even believe this.
I finally discovered problem with grinder was the screw in the pre-breaker was not screwed in from the factory and was hitting the inner lid and preventing from grinding finer.
The grinder came this way from the factory, very disappointed and took hours of my time and much frustration.
They eventually sent me replacement parts but communicating with them is so hard.
Df64coffee 回复2024-08-28
EDIT (30 August 2024)
Hello "AA" we have not received a response from you yet, is this a legitimate review? Please email us so we can help you immediately, thank you!
Hello Dear, did you reach out to us at [email protected]? What is your name? We always help all customers with free spare parts, shipping and advise if you purchase from us.
If you have not reached out or are awaiting a reply please let us know, thank you!
Please CC [email protected] immediately so we can follow up with you. I can't find your email communication with us so we are unsure whether this is a legitimate review- Anna here.
We would never blame the customer and claim more burrs is the solution. We always send free parts to customers under warranty only if it is a defect and not a user generated problem. In your explanation, you mentioned we did send some parts. We try our best to respond within 1-3 days if not within the same day if possible, thank you!
UPDATE 24/1/25: Hello dear, we are still here to help! Please email us! -Anna
What more can you ask about a coffee grinder then great price, nice look, ease of use and good coffee?
Ordered this model after reading a few review online and I wasn't disappointed!
Big adjustment dial makes it easy to dial your espresso grind, 1 button stop/ start is perfect, big metal catching cup that stays in place on the grinder, almost no retention + the nice looking bellow with wood accent.
Can't ask for more at that price point
The customer service from the DF64 teamis also amazing. Response within 24h to all the questions!
Would recommend to anyone looking for a better espresso experience!
A month since purchase and they are completely silent.
I waited a week to contact for an update and they said its in China. A week later they said it was in Aus the whole time. 0 updates since then and this feels like a scam.
Update: Aramex have the parcel but will not deliver until I provide the 2 letter + 10 digit tracking code. They won't accept the tracking code here, as they want 2 letters in front of it.
Update2: Since leaving the review they have been very good with communications and I eventually received the grinder. Unfortunately, it is not working properly and am still attempting to fix it.
Df64coffee 回复2024-07-17
Hello Ridhay,
(EDIT 6 Sept 2024) Hello Ridhay, we have been following closely with you, waiting for your response on the video, thank you!
(EDIT 30 August 2024) Hello Ridhay, you have received your goods already, could you edit your review? Thank you! :) - Anna
Have you dropped us an email to [email protected] or [email protected]? We help all customers.
8301608851- Aramex.
I checked your order and your order is enroute, it is an australian>australian shipment hence it is discounted! Thank you for your kind patience.
Update: Ridhay did you contact our team, to help you? Writing a 1 star review here will not solve the issue for yourself, do contact our team so we can assist right away! Thank you
UPDATE 24/1/25: Hello dear, we are still here to help! Please email us! -Anna
I was slightly worried about the no return policy, which however is stated very clearly, but the entire shipping process went very smoothly with Fedex. The grinder arrived from Singapore to the US in about a week, even earlier than planned.
Hopefully, I will not need much support, but in terms of shipping the product, the website is serious, and the educational videos instructive.
Taking advantage of the regular promo codes, the total price of $360 is very good.
Overall no regrets at all, and would vouch for them!
Just had my DF64 Gen 2 delivered (in 4 days, amazing) and my first shots are a genuine step up from my breville smart pro.
No changes to any of the machine (breville dual boiler) settings and dialled in very roughly the DF64 Gen 2.
I cant wait to wake up tomorrow and play around even more with this beast.
I'm on the stock burrs too, so i cant imagine how much better it gets, but I am looking forward to finding out :)
I know DF64 from me buying experience of the DF83V grinder. Their support was top notch. I got answers to all the questions I had before deciding on what grinder to buy.
I chose the SSP Cast Lab Sweet espresso burrs, and they installed and aligned them free of charge, which I take as a great service. Delivery to my home in Denmark with FedEx was swift (6 days), and I had no trouble with customs, and no taxes were added on top of the amount
All in all, I am very satisfied with DF64 and there service.
Really good grinders and good aftersales, super kind people
Super kind people with good aftersales.
They ship the item fast. They answer my questions before and after sales real quick, all by email.
And I must tell my experience much more in detail, because is about aftersales: I had a problem with customs because a mislabel in product type and got stuck there. Not for taxes, because gov thought it was some kind of product for human consumption because of the labeling.
I wrote to df64coffee.com team asking for help and documentation as proof that the package was a machine and not another thing. They answer me fast and with needed documentation, in less than 1 day. That helped a lot to get the item released from customs and finally getting at home. So far, that was a fast and good aftersales management.
Package was well protected for the journey, no missing parts.
As the product itself, it really shines. Looks good, is heavy duty, looks robust and is a quiet and fast grinder. And above all that, with excellent grind quality.
Df64coffee 回复2024-06-07
Thank you for your kind review! It helps us more than you can imagine at showing everyone that we provide good service.
(English version below the post)
Tuve una experiencia terrible y no recomiendo comprar con este distribuidor. Realicé una compra en su página web, donde indican que el molino debería llegar en un plazo de 4 a 6 días. Después de 7 días sin recibir noticias del envío, envié un correo electrónico solicitando información y me respondieron que "enseguida" enviarían el producto. Pasaron 10 días más hasta que finalmente el molino llegó a España, pero FedEx se puso en contacto conmigo solicitando que llenara un formulario extenso sobre el uso del producto y me informó que tendría que pagar impuestos adicionales, algo que no estaba especificado en ningún lugar de la página de DF64. Finalmente, reclamé por los impuestos extras y ellos decidieron hacer una devolución "parcial" de los mismos, argumentando que "hay cargos que el cliente tiene que asumir". Fue una experiencia terrible: complicada, tardía, problemática y engañosa.
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I had a terrible experience and do not recommend buying from this distributor. I made a purchase on their website, where they state that the grinder should arrive within 4 to 6 days. After 7 days without any news about the shipment, I sent an email requesting information, and they responded that they would send the product "immediately." Ten more days passed until the grinder finally arrived in Spain, but FedEx contacted me asking to fill out an extensive form detailing the use of the product and informed me that I would have to pay additional taxes, something that was not specified anywhere on the DF64 website. Finally, I complained about the extra taxes, and they decided to make a "partial" refund of the taxes, arguing that "there are charges that the customer has to cover." It was a terrible experience: complicated, delayed, problematic, and misleading.
Df64coffee 回复2024-06-07
(EDIT 2 SEPTEMBER 2024)
We refunded you the VAT amount in Full before you dropped this review. We are not sure why you are so displeased still, please email us at [email protected] so we can solve this for you. Kindly edit your review as this is inaccurate. Sorry we did not meet your expectations. Have a nice week ahead! -Anna.
We still have not received a response from you by email or trustpilot.
Hello Martin, If customs requests from customers more information, customers have to reply to customs, this is a normal phenomenon. Be it you purchase from us or from another seller. Apologies on behalf of your country's customs.
Sorry we do not control every customs in the world and your goods was delayed by customs. Sometimes customs will need to verify more information with the recipient :(.
UPDATE 24/1/25: Hello dear, we are still here to help! Please email us! -Anna
Got myself one very recently and they were very helpful with my specific requests. The grinder itself is quite awesome and giving me great results with pourovers as well as espresso.
Df64coffee 回复2024-05-18
Thank you Kahaan for your lovely experience and kind words :) - Anna
Great product, and great support. Ordered a DF64 Gen 2 last november. Was having issues with the ioniser, and team where very quick to relay de-bugging with the engineers. Turns out I was not cleaning it properly.
Later needed a replacement part, which fell under warranty and was promptly shipped.
Df64coffee 回复2024-05-18
Thank you for sharing with us your experience, enjoy your coffee! - Anna
I wait for more than one month on reply from the company
I had to change my review because of an error from myself. But said I didn’t have the grinder but by mistake I ordered a grinder that will be delivered in June. It wasn’t really clear on the website.
Their emails kept going to junk. So keep that in mind if you are patiently waiting. I ordered the wrong wattage and the company was so kind to make sure I’ve got the right one.
Hope to see the grinder soon. Will update my review after that
Df64coffee 回复2024-05-06
Hello Roy,
Thanks for reaching out, you placed an order for a June Preorder. Hence it is discounted and yet to ship. Today's date is 6 May. Your grinder will ship out in June.
Once an order is placed an Order confirmation will be sent to your email.
I've just sent you an email to check, we reply all customers within 3 days. I hope this clarifies the misunderstandings and you can edit your review to be accurate information, thank you!
-Anna :)
Edit- Hello Roy we tried contacting you with 6 emails with no reply, you ordered the wrong voltage for your country, we are waiting for your response on the voltage you need hence the delay, please let us know soonest
I was a bit sceptical in purchasing, it just looked a bit too good to be true, the website almost looking a bit dodgy. But I looked on here and people vouching for the site I took the plunge and got a DF64. It took 6/7 weeks to arrive, website was updated often with shipping updates. I paid a one off delivery fee to the UK and have had to pay zero tax/import on top. To be honest there’s no real negative, except having to wait. If you, like me are thinking this isn’t a legit website, I can vouch for them that this is 100% legit.
Df64coffee 回复2024-05-18
Thank you for your kind words Doug, enjoy your coffee! - Anna
Placed an order for a DF83 on Friday evening 19 April, from the order confirmation I realised I had a typo in the delivery address so emailed them instantly. They were very responsive and picked this up next day (I’m in the UK so 7 hours behind Singapore) and correction of address was confirmed. The grinder was with FedEx on Tuesday 23 April and delivered on Friday 26 April. Excellent customer service, prompt delivery, well packaged item, I can only recommend this seller.
The grinder itself is built like a tank, retention is extremely low, the most I’ve measured in these few days I’ve had the grinder is 0.2g. Adjusting the grind grade is a breeze using the huge stepless adjustment dial, great if you are experimenting with different coffees. It is also very fast thanks to the big burrs.
Df64coffee 回复2024-05-18
Thank you Micael, look forward to using your grinder for the next few years!
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