World's #1 Rated Coffee Grinder. Official Seller of DF64 Coffee Grinders. Current Models. DF64, DF64P, DF64E, DF64V, ZF64W, DF83. Single Dose Coffee Grinders. Also known as Turin, Solo and G-Iota. Offiical name is DF64.
Most reviewers were unhappy with their experience overall. Consumers frequently expressed deep frustration regarding unhelpful customer support, severe delivery delays, and prolonged waiting times for their purchased orders. People also noted that items occasionally arrived damaged, defective, or completely incorrect, leading to significant disappointment.
The minority of people were satisfied with the fast shipping times and the solid quality of certain products. Some reviewers also found the online platform easy to navigate and appreciated receiving well-packaged items that worked properly. During these successful transactions, buyers experienced smooth order processing and received helpful assistance when contacting support channels.
I've received the DF64 2d gen coffee grinder, no additional charge or anything, delivered to Ireland. It's absolutely beautiful! Grinding coffee morning routine is entirely next level of quality now. There're plenty reviews for 1st gen, and I can tell everything got improved, it feels absolutely solid, high end and enjoyable to use every day, totally recommend for coffee fellas 😉
Df64coffee 回复2024-02-28
Thank you for your kind words about our grinder! :) -Samantha.
I would avoid doing business with DF64coffee.com. I ordered a DF64 ver 2 and they shipped through FedEx. Progress stopped right out of customs. I waited a couple of days and called FedEx. They confirmed that the package was lost in transit and suggested that I reach out to the shipper to get a replacement/refund.
I emailed support and they sent me a message saying they were sorry to hear that I was having trouble with FedEx, that they would reach out to fulfillment for more info, and that I should send them another "bummer" email in 7 days if I don't hear back from them.
I contacted FedEx again a few days later. They confirmed, once again, that the package was lost and said that a rep for DF64 already filed the claims paperwork to get their money back. I reached back out to DF64 asking for an update from them (at this point, it was 5-days into the 7-day "bummer" period). They didn't respond.
I had to file a charge-back with my CC this morning to reclaim my money. Their support is nonexistent and if getting the product from them is this hard, imagine what warranty support would be like.
Run far, far away from DF64coffee.com. Their pricing isn't worth the headache.
Df64coffee 回复2024-02-28
Hello Friend, please reach out to us regarding your situation. We will assist you if your review is genuine! Sorry if there was any misunderstanding or inconvenience.
We cannot verify the authencity of your review as we cannot find your name here nor have not received any emails regarding this. Thank you. - Anna
Please reach out to us at [email protected] if your experience is genuine!
As I was looking for a df64 gen 2 coffee griner in Europe I quickly found that for me, at least, it was impossible to find. I had to turn to shops overseas.
The few shops I found out of the States did not ship to Europe, hence I went to the factory, the source in Singapore
The service I got was absolutely impeccable.
Super nice, polite and helpful customer service. Always responding with full informative answers.
The grinder is a tank...it is quick, powerfull and fairly quiet, an absolute bliss when you grind at 05.30 am
I will definitely use this company again.
I am based in Denmark and have not been charged extra taxes on this import..another thing that I greatly appreciate.
Disheartening Experience with a Chinese Coffee Grinder Company: A 400 Euro Letdown
I purchased DF64p coffee grinder from the Netherlands via their website. I have been using it for the past 10 months, and unfortunately, it started experiencing issues. Initially, it began making unusual noises during grinding, and the quality of the grinds became consistently coarse. In my attempt to address these problems, I reached out to the company's customer support team. They did respond promptly, but their suggested solution involved me fixing the machine by removing a lot of parts.
Despite my grinder being well within its warranty period, as clearly stated on their website, the company insisted that I purchase a replacement part (declumper) that had seemingly bent inside the machine. What added to my frustration was the lack of clear terms of service or a return policy on their website, which is in direct violation of EU laws. The company claims that the country of purchase's rights apply, but they demanded money from me to fix the grinder.
Our back-and-forth discussions took an insulting turn when they suggested that even 10 years old fix the machine and I have to do it myself. I, a customer with limited technical experience, should simply remove the declumper and recalibrate the grinder by removing the bottom of the machine. Reluctantly, I followed their instructions to remove the declumper, which resolved the noise issue. However, the grind size remained unsatisfactory. Therefore, I continued with disassembling the grinder, including removing the bottom. Reluctantly, I began the calibration process, only to find it exceedingly difficult, with non-standard nuts complicating matters. During calibration, the adjusting arm broke. When I reached out to the company with the unfortunate news, their response was that this issue had also affected other customers and I needed to purchase yet another replacement part. It begs the question – if this problem is widespread, shouldn't the company reevaluate the quality of their product?
Regrettably, they now refuse to repair the grinder themselves, leaving me with a 400 euro purchase that has effectively gone to waste. I find it disheartening that the company's customer support and the manufacturer have been unhelpful and unresponsive throughout this ordeal. There are alternative options available in the market that not only respect local laws but also spare customers from excessive customs taxes.
Df64coffee 回复2024-02-28
Hello Begum,
We love to help you with your grinder situation and make this a good experience, please reach out to us if this a legitimate experience. Looking forward to hearing from you.
Thank you! :) - Samantha
I've bought DF83 V2, grinder is working flawlessly. Delivery was done in 10 days as intended. Great customer service, great hardware. Agile approach to taxation and fees. I recommend this store !!
Hello all
I can only report very good things about the shop df64coffee.com
I have already purchased 3 grinder from them.
The experience with their service and support has always been great so far, so for example:
- Best prices in the marked
- Very fast response on requests
- Very fast delivery of the grinder
- Helpful when there is a problem
- Perfect post alignment of the burrs
- Money-saving processing of the shipment
I absolutely recommend the shop without hesitation!!!
So if you have decided to purch on of the DF64 models, go on and order it on df64coffee.com
Warm and caffeinated regards to all you coffee lovers and enjoy your DF64's,
Df64coffee 回复2024-02-28
Thank you for your super kind words Andreas, enjoy it! - :) Samantha
I got the grinder within about 10 days of ordering. No complications, no muss, no fuss - just as the website advertised.
There's a no refund policy, but with the perfect coffee grinder, who the hell needs a refund? Besides, their customer service was fast to respond and super friendly, despite being located in a completely different time zone. I would not dream of returning this machine. The white grinder I ordered looks freaking awesome too!
My lattes have never been tastier - it's exactly what I needed to start pulling espresso shots like a pro. No more sprays or under-extracted shots - just top-notch espresso, every time.
The plasma generator and de-clumper work perfectly together, to deliver a consistent grind, every time. It's really satisfying to use, runs quietly, and there's no way to really mess it up. Just don't set it below the 0-grind mark, or you'll grind your burrs and ruin this wonderfully engineered, budget-friendly marvel of coffee technology.
Df64coffee 回复2024-02-28
Thank you Theodore for your kind words. Enjoy the grinder and coffee out of it! - Anna
Really happy with my purchase. Everything from shipment to customs was well communicated.
The grinder works flawlessly and is extremely well built. It came with a UK plug and I had to buy a power outlet adapter for 1 euro, which was not a big deal at all.
I would strongly recommend df64coffee.com
I was initially nervous about ordering to the UK from Singapore but there was no need! The grinder arrived safely within a week, in perfect working order by FedEx. I have been very pleased already, especially that it came with a UK plug and rated for the UK power supply. Seeing as the DF64 Gen 2 will not be released in the UK/Europe until later in 2023, this is a great way to get your hands on this brilliant grinder.
Df64coffee 回复2024-02-28
Thank you Dr Burrell! Enjoy your delicious coffee! :) - Samantha
I was worried whether this was a real site, but can confirm my DF64 grinder arrived, and I'm very pleased with it. Got the latest version, with a metal dosing cup and indicator ring. Haven't had any static issues at all, but maybe that's due to UK weather. Took over a week to arrive.
If you're also worried about sham sites, what convinced me was a post on espresso-outlet saying it is a legit site. Search for "is-df64coffeecom-the-official-df64-grinder-manufacturer-website".
They make a fair point about in country support, but for the purchase I had no problems with df64coffee.com. I also contacted their support with a question about the grinder and they replied in reasonable time.
Despite my initial nervousness, my grinder arrived promptly and without any additional taxes and without anything missing or incorrect . The communication from the company was also good. Great price too. I'm UK based.
I bought a DF64 coffee grinder. The shiping toke 3 weeks (2 weeks at customs clearence). I had to pay 87€ import taxes to Germany and 15€ administrive charge from Fedex, in the end I spent 70€ more than at a european store. Customer service is well avaliable via mail and responsed fastly, this is one reason for 2 and not 1 star. I got a grinder with a UK plug not with a EU version :(
I would not recommend to buy a df64coffee.com, because the import taxes (they promise "no taxes") and the missing warranty.
Additional: One year later I got a refund of the paid VAT taxes. In the end, I paid the import taxes of 10€ and the handling fee from FedEx auf 12€.
Df64coffee 回复2024-02-28
Hello Christopher, sorry for any inconvenience and misunderstandings that fell short of your expectations.
We reimburse VAT fees if customers pay any fees, that is our guarantee. Please drop us an email so we can help you on this too! Looking forward to hearing from you and have a nice day ahead.
-Anna
There isn't a whole lot of info around this store and even a few threads on reddit asking if it is a scam. I ordered a DF64 with SSP MP burrs and expedited shipping to Australia. The price was very competitive even with the expensive shipping (it does weigh in at ~8kg). It took 5 days for them to ship the grinder (might be quicker if you just go with the standard burrs) and it arrived after another 5 days. It was shipped from Singapore in it's original packaging and not double boxed. However, the grinder is foam packed and the box is stapled so pretty heavy duty. Mine arrived in a perfect condition. It does come with a UK plug, so you will either need a bulky adapter or install an AUS plug top if you are able to do so. They included the SSP paperwork and the burrs certainly do look authentic.
I don't think there will be much support in terms of warranty but i am pretty confident in the build quality of the grinder. Should last a long time. All in all, no regrets!
Df64coffee 回复2024-02-28
Sorry we did not make it to 5 stars!
Please drop us an email and let us know how we can provide a better service and provide you the best experience we can to make it a good 5 stars experience. - Anna
I came here a few days ago and the website wasnt reviewed at all which freaked me out.
I ordered from them and ... well it came, from Singapore in 6 days.
Wasnt painful at all, really easy actually.
with an English plug.
So im here vouching for them . Great people great prices.
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