Nonexistent Customer Service
I would avoid doing business with DF64coffee.com. I ordered a DF64 ver 2 and they shipped through FedEx. Progress stopped right out of customs. I waited a couple of days and called FedEx. They confirmed that the package was lost in transit and suggested that I reach out to the shipper to get a replacement/refund. I emailed support and they sent me a message saying they were sorry to hear that I was having trouble with FedEx, that they would reach out to fulfillment for more info, and that I should send them another "bummer" email in 7 days if I don't hear back from them. I contacted FedEx again a few days later. They confirmed, once again, that the package was lost and said that a rep for DF64 already filed the claims paperwork to get their money back. I reached back out to DF64 asking for an update from them (at this point, it was 5-days into the 7-day "bummer" period). They didn't respond. I had to file a charge-back with my CC this morning to reclaim my money. Their support is nonexistent and if getting the product from them is this hard, imagine what warranty support would be like. Run far, far away from DF64coffee.com. Their pricing isn't worth the headache.