World's #1 Rated Coffee Grinder. Official Seller of DF64 Coffee Grinders. Current Models. DF64, DF64P, DF64E, DF64V, ZF64W, DF83. Single Dose Coffee Grinders. Also known as Turin, Solo and G-Iota. Offiical name is DF64.
以上内容由商家自行提供，未经平台核实。Df64coffee（df64coffee.com）在 OK.one 的综合评分为 3.4 分（满分 5 分），基于本站收录的 157 条用户评价，属于食品、饮料和烟草分类，口碑一般。评价两极分化：61% 给出 4 星及以上，同时 34% 打了 1 星；商家回复了 98% 的差评；评价主要围绕产品、质量。数据最后更新于 2026-10-25。
Most reviewers were unhappy with their experience overall. Consumers frequently expressed deep frustration regarding unhelpful customer support, severe delivery delays, and prolonged waiting times for their purchased orders. People also noted that items occasionally arrived damaged, defective, or completely incorrect, leading to significant disappointment. The minority of people were satisfied with the fast shipping times and the solid quality of certain products. Some reviewers also found the online platform easy to navigate and appreciated receiving well-packaged items that worked properly. During these successful transactions, buyers experienced smooth order processing and received helpful assistance when contacting support channels.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。They promise to pay taxes on the website (europe), but they refuse to do so. Huge waste of time.
Hello Donis, This is untrue, we refund all VAT to all customers. Please reach out to [email protected] to show us your order number. Thank you.
stay away !!! its a fraud . or not actaully a fraud but they will try not to pay taxes, so they dont make any invoice. they send you from singapore even though in their site it says 0 taxes on europe and usa its a lie. they just hope the custom office dont react/check to the parcel because they tag it as repair parcel return . they ask you to lie for them to the customs and without any invoice you are actually trapped into missleading custom clearance which can make you pay a BIG fine . i ordered a df64 gen 2 with HU burrs with total cost 580 or something . i dont think i will ever going to see that grinder and my money is already gone . my order number is #18070 because i saw you will ask for it . i was a coffee enthusiast but maybe after this experience i will sell my la marzocco machine ,too. now i have problems with customs as i was expecting but they dont care . i will pay the taxes and the fine and the parcel might be destroyed . they dont answer to any email anymore . they got their money they dont care . just STAY AWAY !!
13/5/25: Mr Achilles Fefis, we are responding to you. DHL is taking some time to communicate. As our team communicates with you kindly reconsider your tone and stop sending us emails with vulgarities. We understand you are frustrated due to the delay, however, It is not right for you to send emails that have vulgarities in them, there is mutual respect for each and everyone Mr Achilles. Rest assured we are working with DHL to expedite in anyway possible despite your false review and vulgar tones. We hope we can recorrect the focus and focus on getting your goods cleared soonest so do give DHL some time to process it, thank you. Hello Achilles, We refund all taxes if you pay any, do contact us at [email protected] to verify your order and details, thank you. We are not a fraud, kindly readjust your review. We are here to assist you but please do not spread false information. Thank you.
A site with transparency and credibility, I bought from them DF54 + Burr they sent it in the first week and I received it in five days, and I was happy to communicate with them, and I will deal with them again and again, my sincere greetings
Thank you for your support Zhor :) - Anna
I won't recommend it The web has a trap once you click on the G pay icon, there is no undo, payment proceed without any confirmation Email to cs, said they have paused the order, but the order cannot be undone, or pay for 75 pounds for shipping fee for a unship item. Ridiculous pls look at your checkout page, i dont see there is no refund information there, or u expect customer to read full every detail ??? i really feel this is a trap, once u click the Gpay icon, there is straight-through process without any further confirmation (e.g. what if i want to switch my google account? or check at the shipping cost) i have email to support, i still dont understand they said my order was pause but in order to cancel it , i need pay for 75 £ for shipping cost. It even't not shippped yet!
Hello dear, what is your name and order number? Thank you for your kind words, I understand your situation however, please note we do not have a return policy as furnished on our website. This is agreed by all customers at checkout. The reason why we have no refund policy is because there are too much costs lost when an order is placed. E.g. 80USD 3FC admin fees+ 6.5% Credit card and FX fees, Admin fees and first way transport fees anywhere from 80-120USD depending on country. We know some customers will misunderstand and think we are making a "profit", but this is not the case, so to avoid any misunderstanding on this matter, we state no cancellation policy, all customers agree to this at checkout. We are happy to refund you but, the penalty we pay to 3FC will not be absorbed by us. We will only refund if we make no profit no losses. We hope this clarifies, thanks. 5/5/25 Hello dear, there is no trap, we have a refund and no cancellation policy on our website. Also, please state your order ID here so we can verify your order.
Ordered a DH54 Grinder that was listed as in stock on 5th April with delivery timeframe 5 to 14 days. Nothing still 17 days later, and no replies from my emails to support@dh64coffee. com (space inserted as trustpilot doesn't allow email addresses. However emailing 'hello@dh64coffee. com' does work when attempted. Awaiting now a response to my email and then hopefully the grinder
Dear Tom, you have emailed the wrong emails. Kindly correct your review immediately as it is incorrect, thank you. Please email [email protected]. You have emailed dh64coffee.com which is wrong. The "H" should be "F", thank you.
[initially 1 star] Ordered DF54 on the 4th April - website states to get in touch if no dispatch notification within 7 days of order. Emailed the hello and support email addresses alongside messaging on instagram with no response as of the 15th April. I’m sure it will turn up at some point but the communication surrounding the order has been pretty poor upto this point. Edit - Grinder arrived today in working order. Was dispatched the day after posting review (unsure if coincidence or not) but had good updates from DHL. If you’re okay with some time from order to dispatch then would recommend.
Hello Elliot, Please send me an email immediately at [email protected]. My colleaguee at [email protected] is proabably busy at the moment. I have not received your email, can you advise me your email name?
08/04/2025: Still no response after ordering a grinder in stock I placed an order for a coffee grinder on April 1st through df64coffee.com. The product was listed as “in stock” at the time of purchase. Since then, the order status hasn’t changed — it still says “Your order is confirmed,” but there’s been no update, no shipping confirmation, and no indication of when I’ll receive my grinder. I’ve sent a couple of emails through their contact form and directly, but I haven’t received any reply. It’s been over a week, and I’m starting to feel scammed. This lack of communication is extremely disappointing. If I don’t hear back soon, I’ll be forced to file a formal complaint. I strongly advise others to be cautious when ordering from this website. Update 22/04/2025 They got back to me about 10 days ago and said they hadn’t received my emails. Since then, the order status has changed, and I’m expecting to receive the grinder sometime this week. Communication is important in any purchase, so I hope things go more smoothly from here. I’ll keep updating as things move forward. Update 24/04/2025: The grinder has arrived as expected. Everything is fine, though it was a shame about the initial misinformation. The website is reliable, but communication could have been better.
Hello Didac, please email me [email protected], Anna, i have not received your email. Did you email my colleague at [email protected]? We have many emails, or it might have went into spam/junk inbox. Rest assured there is nothing to worry about, we have good standing reputation of shipping goods to our happy customers, thank you for your kind patience!
Fantastic service and an outstanding product! The team at DF64 promptly responded to all my emails and demonstrated exceptional awareness regarding the customs strike situation in Brazil. Despite the delays in customs clearance caused by the strike, the product arrived in perfect condition. I was particularly impressed by their continued concern and follow-up throughout the clearance process. I highly recommend this company—not only for their exceptional customer support but also because, in my opinion, they offer the best price available.Highly recommended!
The price on the website is about 20-30% lower than in local stores. The communication was concise and clear. The order was confirmed on March 7, and the parcel was delivered to Ireland on March 18.
Sadly failed to deliver the DF54 I ordered. Messed me around for two months making excuses and passing me back to their courier Evri who had apparently lost my parcel, then eventually stopped responding to emails. Have had to try to recover my money through my card provider. Stay away from this company.
Hello Michael, Please reach out to [email protected]. We have not receive your email from your official email. We will assist you right away. We apologise if EVRI takes awhile for the investigation, this happens for about 1% of parcels which faces unforeseen circumstances. Thank you for your patience and understanding. -Anna
Wasn’t sure what to expect given the mixed reviews but ordered anyway as they offered a much better price than anywhere else. I had a fantastic experience. Dispatched within a few days and took less than a week from ordering to receiving the grinder in Northern Ireland.
Great little company to deal with. Staff super helpful and knowledgable. Bought a DF64V grinder last year as well as a circuit board and new burrs since and couldn’t be happier. I livening the Uk so am realistic about delivery times but have never been let down.
Bought a coffee grinder on 4 day shipping- no acknowledgment for receipt of money, no acknowledgment on shipment or delivery dates - absolutely nothing despite many, many emails. Now requesting bank intervention. Buy elsewhere.
Hello Mike, Thanks for reaching out, a confirmation would have been sent to your email if you listed your email at your checkout page. It is currently Chinese New year holidays, and a break, our team is taking slightly longer to reply. Can you drop me an urgent email of your order number so we can help you? [email protected]. I did not receive any email from mike Cross, thank you.
My DF64 Gen2 ON/OFF button not working. Still under warranty. This singapore company send me the button asking me watch youtube and replace myself. Never hear of customer changing own parts under warranty. They dont have any local support, avoid at all cost. They also take ages to reply email, if they reply at all. If you are not a handy person or tech savy, then good luck. You better buy from local source. Their customer service is just baddd....
Hello Tan, what is your order number? Sorry to hear you do not like our International Warranty Policy. Please email us at [email protected] and [email protected] for support, we try our best to reply within 3 days. We are transparent about our warranty policy online. We provide very competitive prices and we cannot absorb 2 way air shipping + import duties in the event a customer has a problem. This shipping cost will cost anywhere from 200-400USD and import duties another 100-200USD. This is nearly the cost of the grinder you purchased and if your expectation is that we pay for these fees, I apologise on behalf of the company. If there is any problems, we will always ask for video and then we will also send video advise and send over spare parts via air shipping worldwide. Thanks for your feedback and have a nice week ahead. Purchasing from us does not give you local engineer support worldwide, unfortunately we cannot fly down an engineer to fix your goods. We do however agree to send you video advise and parts free of charge without question and after diagnosis! Purchasing local and engaging the local dealer over purchasing online would be the most hands free warranty you can get. We highly recommend this for all your future purchases online. Thank you Tan! We look forward to helping you via our email communication still! - Anna :)
Great rapid service, fast delivery and super follow up to our questions. Thank you guys.
They will ship it from Singapore and not warn you, that their price doesn't include import duties and taxes. Then they will declare a laughable value to customs and ask you to commit tax fraud by faking (yourself!!!) order and payment confirmation documents for the customs. They will promise that if this doesn't work they will cover the customs duties and taxes that you had to pay, but you will never ever hear from them so who knows if you ever receive that money back...
UPDATE 24/1/25. Customer has been refunded in Full and awaiting customer to change his review, thank you. Hello Alex, What is your order number for verification? Do give us up to 3 days to respond if you have emailed in due to high volume of emails. We are here to assist and we refund all VAT if you are billed any as our promotion, thank you. UPDATE 24/1/25. Customer has been refunded in Full and awaiting customer to change his review, thank you. Please email me directly [email protected] - Anna here thank you.
Item arrived on time, I didn't expect the grinder to be so heavy, fantastic product. Initially the tracking information sent out was saying return to sender but after I emailed the company, they gave me the correct tracking information and item arrived safely.
As a coffee enthusiast i couldn't recommend a better machine than this one... For the price you get a well built metallic coffee grinder with a precision of 0.1 mg. along the good machine, I want to mention the good support team which helped me much in mail.
Good support, despite issues in the import, they helped me solving them
Dear Massimiliano, Please accept my apologies for the delay caused by your country's customs. They conducted a random check on your shipment, and while the goods are now clearing, there will be some back-and-forth communication that may take additional time. I want to assure you that we have been completely transparent and have not falsified any information. We have maintained constant communication with you throughout this process. We understand that this is not ideal, but customs procedures in each country can be bureaucratic and may cause delays. Unfortunately, the situation is currently out of our control as it lies with your country's customs. Both FedEx and we have limited ability to expedite the process. However, please be assured that we are actively following up with FedEx to track your parcel's whereabouts. Thank you for your continued support and understanding. As always, I will personally assist you via email throughout this process. All VAT you pay will be reimbursed by us, if you pay any as our guarantee. Sincerely, DF64 Coffee - Anna
Really good grinder purchased for £60 less than anywhere else. Delivered in 3 days over new year, shipped from Singapore to the UK - incredible. Would 100% recommend this company!
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Espresso Coffee Shop共 157 条符合条件的评价
