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Joshua

英国

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Df64coffee

DF64 liable for faulty part

I purchased a DF64 Gen 2 in September 2023. In August 2024 the plastic button was faulty and would not turn on the grinder at all. After contacting DF64 for a replacement button under warranty I was charged taxes to import this and I also had to fix this myself. They sent a video of how to replace the faulty part which shows this is clearly a known manufacturing fault. A terrible company who clearly only care about taking your money and doing the minimum to pit things right if they don't have to pay.

2024-10-11有帮助 2