Avoid at all costs
This company does not abide by UK law and will not honour the warranty they state on their website. Please look at the website and see their terms of service, lack of information and other reviews before considering a purchase. Do not make the mistake I made. One month after my DF64 Gen 2 grinder (purchased for over £300) arrived, the screw attaching one of the burrs fell out and was ground along with my coffee beans. It clearly had not been assembled correctly, constituting a manufacturing error. I had put less than 1kg of coffee through, and had never accessed the burrs myself, using the product straight out of the box. This has caused damage to the burrs and metal shavings are dispersed throughout the machine, meaning it is no longer food safe. I sent an email immediately to the customer service department with pictures as evidence, and have had correspondence with them since. They are refusing to replace my machine or refund me. This is a clear breach of the UK consumer rights act 2015. They state I could have accessed the screws and loosened them myself so they have no obligation to replace the machine or refund me. They also state this is not a manufacturing error so doesn't come under warranty - although it clearly is a manufacturing error. They state a screw is a moveable part - a point which is only true when it's not screwed in right by the factory! After many emails they did offer a replacement burr set and screw, which they said I'd need to pay $30 shipping fee for. Again, this breaches UK law as a customer should not have to pay for replacement under warranty. I have explained this also does not resolve the issue of miniscule metal shards being dispersed throughout a machine that makes a product for human consumption, and all they have presented as a solution is that I vacuum it! The danger this would represent given the likelihood of some sharp, hazardous metal remaining in the machine does not seem to concern them. I have informed them of the legal breaches with their actions and they have not changed their actions, instead inviting me to proceed down the route of small claims court. I cannot find any public information to identify their CEO or anyone else I can escalate this to, and they do not escalate this issue within their organisation even after I asked multiple times. Do not purchase from this website, you will regret it. Addit following reply 4/8/25: It is valid for a customer to expect a free replacement for a defective device under warranty when the defect is a result of a manufacturing defect. Your claim that the screws need to be tightened "from time to time" is irrelevant in a machine that is one month old. The machine is not usable and has been damaged as you know from the pictures I have sent as evidence. As I said in my initial review, there are shards of metal throughout the grinder. I am glad anyone reading this review and the reply from the distributor is able to see firsthand the inconsistency from df64coffee.com and avoid making the mistake I made of using their services. They do not honour warranty and do not obey UK law.