Avoid DF64 Coffee – exceptionally poor customer service
My experience with DF64 Coffee has been extremely disappointing. What began as a simple exchange request has turned into a prolonged and frustrating ordeal due entirely to DF64 Coffee’s customer service. At DF64 Coffee’s direction, I returned the grinder to Singapore. The item is now stuck in a warehouse because DF64 appears unwilling or unable to properly manage the GST/drawback process required to receive it and send out the exchange. Despite repeated follow-up, I have been left with no meaningful assistance and have struggled to escalate the matter beyond the support representative handling my case. As things currently stand: My returned grinder is sitting in a warehouse out of my reach I do not have an exchange I do not have a refund My money is effectively in limbo Communication has been poor throughout, responses have been slow and unhelpful, and basic return information had to be repeatedly chased. They appear to no longer be engaging with me. What concerns me most is that if this is how DF64 Coffee handles a relatively straightforward exchange, I have no confidence in the company’s ability to provide meaningful after-sales support for those luckier than me who have their item.