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Rachel Batts

英国

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Faymoon

Wrong Item and Extremely Poor Quality

Ordered one of the dresses pictured. I was not expecting good quality but it was for a fancy dress event so not important. Instead of a long black dress I received a beige shirt of extremely poor quality. Contacted seller and ask to allow 5-7 days as their return process is complex! Waited, no reply so opened a PayPal dispute. Seller then offered 50% refund and I keep the item which I refused, they then asked me to return it at my own expense. I told them twice that under UK law I should not be financially disadvantaged for their breech of contract but they still asked me to return at my expense. I then esculated the issue to PayPal who refunded in full immediately.

2024-08-16有帮助 6