Received my Sojag Phuket gazebo and…
Received my Sojag Phuket gazebo and upon opening and inspection, I noticed that two of the beige corner panels had strange spots all over the inside. At first I thought it was mildew, but it was not, and they were kind of purple looking. The other two corner panels had treadmarks and I could not tell if it was from the bottom of a shoe or at tire. These marks would not wipe off. The treads were not as noticeable but the purple spots were very obvious and one panel was extremely affected. I immediately sent an email to their customer service address. The next day I followed up with a phone call and spoke with a very kind and helpful customer service representative who said she could see my email, to which I had attached pictures of the issues. My concern was whether they could send replacement panels or if I needed to return the entire gazebo as I wanted to set it up for that weekend. She advised we will never have to return it and that they will either send me replacement panels or an entirely new gazebo. We spoke for some time and she told me that the email was currently being addressed and I would receive a response likely by the next day. Fast forward to a week and a half later and I have had ZERO response either by email or phone. This is terrible customer service and had we not already assembled this difficult to put together gazebo, under their customer service advisement, I would definitely be returning it.