Liars and Crooks
Blissfully unaware of these reviews, I ordered a dress in January from JJ's House for a wedding on February. Paid for expedited shipping. I contacted customer service when I noticed that the dress hadn't shipped on the date stated. Was told that it would ship in the next two days. All good, I thought! Will still arrive in plenty of time... Two days later, no shipping confirmation. Contacted customer service again to be given a number of irrelevant excuses about holidays and coronavirus. I say irrelevant because even customer service admitted everyone had been back to work for a week already. I was then told that my order would not arrive until mid March. I explained this was no good to me and asked to cancel the order and receive a full refund. Customer service immediately agreed and I received an email confirming. Again, all good...although did wonder why they steadily refused to confirm a date for refund. Four days later, I received a shipping confirmation. Immediately contacted customer service to ask why? Response was, item was cancelled so it shouldn't have shipped, we don't know why. I then received an email apologising for the delay and explaining reasons for delay with an expected delivery date of 22nd February. Completely ignoring my query. Since then, I have been caught in back and forth emails where the company have steadily failed to acknowledge their error and refused to issue a refund - saying they can't as the order has shipped and blaming the shipping company. They have stated that i may get a 40% refund when the dress arrives. I have now commenced claim action against these absolute crooks. It's about time this company was investigated. BTW, JJ's House if you dare to respond as you have below to other reviews stating that I didn't provide order information, I will post screenshots of all conversations across the internet. P.s. No dress yet... I'm not holding my breath.