Omg where do I begin, they lied, they didn’t do their part, and they got away with stealing money
Omg where do I begin. Just horrible. First read the Descriptions of the material used for the sweater, I wanted a cashmere or full wool, and the material listed was 100% cashmere. So I was thinking ok great they r on sale instead of the regular 20-30$ they r just 10$ and more sales on top of that. So I ordered 4 of them. Took over a month to come in. It was listed as delivered but wasn’t at my house until 3 days later. As soon as I opened the package, I knew it wash shipped from China, fantastic. I saw the tag that states the material used, nylon, viscose, polyester. I was pissed. On top of that one of the sweaters was discolored because of how badly it was made. I emailed them, they got back to me saying that if I wanted to return them I can but it would be expensive because I would need to pay for shipping , on their website it stated that free returns if the merchandise arrived damaged. And they added in the email that I can keep the items and they would give me back 20%. I was beyond mortified. I told them I didn’t get the expected items, the merchandise was broken, I want to full refund and I want to return the items because the items were damaged so free returns. I sent them a email every day for 3 weeks and I keep getting an automated email. Never heard back from them nor did I receive my “20%” which was equivalent to just 10$ back.