Clorys（clorys.com）在 OK.one 的综合评分为 1.7 分（满分 5 分），基于本站收录的 31 条用户评价，属于购物与时尚分类，口碑较差。74% 的评价为 1 星，差评比例偏高；商家回复了 56% 的差评。数据最后更新于 2026-10-24。
DO NOT ORDER! Have tried two times to order one pair of jeans, which were never delivered. Also the seller does not respond any emails. The seller is just taking the money from people who order, but doesn't do reclaim through their own bank when they never get their order...
Wish I could give better stars, but please be aware of this company found on TikTok, ordered 2 pair of really cute jeans, a month ago still have not received, reached out and emailed no response, no phone # to call. After email several times, I contacted the BB bureau and flagged this company so no one else loose there money, I ask for tracking #, no response, so please don’t bother, cute clothes, but do not give credit card information, or you will be sorry, and not receive your order. Neeta Berry, USA
Absolutely love Clorys the one-piece suit, so cute, and the green and adorable halter bikini. This bikini came at the right time, lol, I'm going to the beach soon!
I love the fact that customer service is on point. I appreciate the fast shipping, and fast response to any questions. The sizing on clothes is true to size, and well described! Thank you so much I definitely will shop here again
Re-upload my reviews. As it is true order. The reason I wrote a review here is for everyone to see it, and for Clorys see it, and then agree to my return, I don't know why Trustpilot removed it.
The pajamas Sets feel soft and comfortable, my wife looked so adorable in them, the shipping time is ok, I will definitely add this store in a bookmark
As soon as Clorys attempted to charge $24 shipping for a $36 item, I emailed SEVEN times to cancel order. No response. I contacted PayPal and my credit card company. Clorys did not acknowledge any emails. Received an email thanking me for order and asking if I had any worries. Seriously?! I will continue disputing this charge and sharing on social networks. Company emailed and asked for email so they could send refund. Never did. UPDATE: Clorys replied here over ONE MONTH LATER yet STILL has not refunded the agreed upon amount of shipping + $29. I have emailed more than TWO DOZEN times. Buyer Beware! FINAL UPDATE: our credit card company finally resolved this issue through the dispute process. Clorys "promised" to refund less than purchase charge, but never did. Thankful for credit card company's actions.
Hi, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. Could you please provide the order number or email used for placing the order, so that we could help check the relevant information? Best regards Clorys
Buyer beware!!!!!! I ordered from this website and was promised delivery within three weeks when I was trying to contact the website about shipping information closer to the three week mark. They stopped replying I opened a PayPal case against them and they provided false information about the shipment to PayPal and my case was denied. They only shipped one item And I received it after the date that I had needed it for. Do not purchase from this seller they are a complete fraud they try to also get me to write a fake review before I even received the items.
Hi, Can you please send us your order number? We are happy to help! If you have any questions, please contact our customer service email directly, thank you. Best Regards Clorys
Don’t waste your money with this… Don’t waste your money with this company unless you are a standard size Absolutely beautiful customer service Don’t waste your money Date i ordered #12-05-2021 helpline#⁶⁰⁷ four 3 eight three4nine8with this company unless you are a standard size. They say that they customize the dress but this is a false statement. I tried on a standard size then sent in my measurements for a “custom ” size. The “custom” dress that I received had the same length and body as the original dress. i reach out the customer service and they help to return it
Hi, Please do not advertise here, it's not fair to us. Thank you. Clorys
I purchased an item and the size received was not as described on the website. Additionally, I believe the item was a "knock-off" of a brand name as it didn't have the sewn in tag other items from the brand have. Clory's was willing to issue me a full refund IF I PAID TO HAVE THE ITEM SHIPPED TO BACK CHINA FOR APPROX. 67.00!!! This is completely unacceptable-- they need to advise the consumer that shipping for returns/exchanges will be paid by the customer which is costly from US to China. I disputed the charge via PayPal, but because Clory's said they would issue a full refund (they left out the part about me having to pay 67.00 to ship the item back), PayPal considered the dispute to be successfully resolved. Avoid Clory's unless you are OK with knock-off merchandise and don't need to make a return or exchange.
Hi, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. The swimsuit you bought the fabric is stretchy. According to our policy, if for any reason you are not satisfied with our products, we gladly accept returns or change. We apologize once more. Clorys
I ordered a dress and earrings, got them after a month of waiting and then was more than disappointed. Earings were way smaller than what I expected and the dress in fact is not a dress. It is some kind of plastic a little bit longer t-shirt, no expected material (cotton-like) no beautiful designs as pictured, I have sent several emails and received no response i went on the facebook and i found this help which is seven 6zero two8four 313 i was able to get in touch with company they help me out to return the dress and also i got my order amount back from them after long chase !!!!! Also pretending to be an American company when you're actually Chinese says everything you need to know about this company. No honour or respect.
Hi, If we can help you with some issue please provide us your order number. Please do not advertise here, it's not fair to us. Thank you. Clorys
They advertise that you can return an item but what they don’t tell you is that to return an item you’d have to pay exorbitant shipping costs to China. I bought my daughter a $30 swimsuit and paid $5 in shipping. To return it I would have had to pay $67 in shipping costs! If they at least stated you have to pay to ship to China on their return policy page, which I read before buying, I never would have purchased the item.
Hi, Kindly note that if for any reason you are not satisfied with your order, we gladly accept returns of items in new/unused condition with original packaging. Clorys
My mom bought me a grey hoodie bathrobe in a medium. It’s nothing what it’s supposed to be. It’s supposed to be long . Not made of the right material. Nothing like what expected. Telling my family and friends not to order from you.
Hi, We are so sorry that you had a bad shopping experience at Clorys. Kindly note that the item is a bit different from the picture because of the shooting angle and sunlight. If there is anything we can do to help, please contact our service team at [email protected], thank you again for your feedback, we will continually strive to improve the service we offer, and provide our customers with a better shopping experience. Clorys
It's been over a week and I have not even received a tracking number. I emailed customer service and they basically said my item is "in high demand" so they are processing them from a different warehouse, the item is a plus size lounge robe for my mom for mother's day, please. I told them this is a mother's day gift and I'm clearly not going to receive it for mother's day so I want to cancel so I can get my mom an actual gift. They said If I wanted to cancel they are going to have to charge me 15% handling fee. How am I going to be charged a handling fee when they haven't even shipped my order or have given me any time frame of when I will receive it, horrible website, NEVER AGAIN.
Hi, We are so sorry that you had a bad shopping experience on Clorys. Kindly note that some merchandise are very popular and in high demands, so we may need more time to process it. If you need the item urgently, you can email us, our service team will give prority to your order. We are so sorry for keeping you waiting for so long. Thank you again for your feedback, we will continually strive to improve the service we offer, and provide our customer with a better shopping experience.
Do not deal with this company. Their unconditional guarantee is an outright lie. When I tried to return a product, to receive a larger size I was told to give it to a family member instead and that they would give me 10% on my next order. Tell me how that is an unconditional return. I should have read these reviews prior to shopping with them.
Wasted $30,,, very poorly made - might be useful f I weighed 200 lbs :( Made in Hong Kong so too expensive to return.....NEVER AGAIN!
Hi, Can you please send us your order number? And a short descrip of the problem? We are happy to help! If you have any questions, please contact our customer service email directly, thank you. Best Regards Clorys
Total scam! Ordered 3 months ago at which time my credit card was charged. I checked status several times, got suspicious when received same response each time "Your order will be soon be on its way". I filed a fraudulent charge complaint with credit card company. Within a few days, Clorys sent email saying items out of stock and couldn't be shipped and offered to refund, which I accepted! If I hadn't contacted my credit card company, I would have never heard back from them or received items! Don't do it!
Hi, It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue. Could you please provide the order number or email used for placing the order, and our customer service will contact you to solve the problem Best regards Clorys
DO NOT ORDER FROM THIS PLACE. The items or cheap and clothes does not look like the pictures. I brought a robe, never again. Always read reviews before ordering.
Hi Jerry, Kindly note that the item is a bit of different from the picture beacuse of the shotting angle and sunlight. We are very sorry but hope we could give you a good service. If you have any questions, please feel free to contact [email protected] Best regards Clorys
I guess I should have came here before I made this purchase, would've saved me from writing this. DO NOT PURCHASE FROM THIS COMPANY!!!!!! I ordered February 15th I have yet to receive anything. Company sent an email March 5th saying shipment on it's way, nothing came. March 12th I emailed company to ask about the delay in shipping. March 14 they responded with a bum tracking number. I asked for a refund they told me no I have to wait for the product who knows when or if its coming!!! I love to online shop, companies like this ruin it CLORYS 👎🏾
Hi, We are so sorry that you had a bad shopping experience on Clorys. Kindly note that the robe you order is very popular and in high demand, so we need more time to process them. We are sorry for any delay on this matter. We regret that we cannot cancel the order once it has been shipped. Thank you again for your feedback, we will continually strive to improve the service we offer, and provide our customer with a better shopping experience. Best regards Clorys
Don't buy any thing from this app they take your order and your money and they didn't send your order .they are scam!!! So bad
Hi Rand, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. Could you please provide the order number or email used for placing the order, so that we could check the relevant information? Best regards Clorys
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