Products and Customer Service are TRASH
Bought an Aegis Legend Vape from a local vape shop. Broke within two months. Luckily it was still under a 3 month warranty and I was able to send it back for a replacement. Waited two weeks with no response. Then got a hold of them and was told they can't start the process without a shipping number. Nobody told me to provide that. So I gave it to em and was told it would be 5-7 days to get my vape back in the mail. Wanted another week and a half with no vape, then got ahold of them again and was told they ran out of vapes because of the holidays and all they could do was contact the manufacturer. Didn't give me a time-frame or anything. I voiced my concerns on their chat messenger and was disconnected from the chat immediately after I mentioned I was upset. I finally got a call back from geekvape and was told all they could do was try to send me a device straight from their warehouse in China. It would take about "20-35" business days to arrive at my house. I have to wait 3 months for a replacement vape that shouldn't have even broken in the first few months, and one that the replacement should have arrived within two weeks of being sent in. Their products are just expensive TRASH. Their customer service is a glorified basement squad. And the care for their current customers is practically nonexistent. Should have had vapes on hand for current customers needing replacements instead of selling out to new customers. The business and their products are FRAIL CHINESE CRAP. Save yourself the time, stress and money and don't buy anything from this POS company. Already filed a complaint on the BBB too. Hope it hits em hard.