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Peter Donofrio

美国

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2 条评价

lasertree.com

The representative although I did not…

The representative although I did not get their name went so far above and beyond to ensure I had the best experience possible. I was interested in one of the modules and they made it so easy for me. I truly felt like I was the only thing that mattered. The understood.y concerns and addressed them accordingly. They were prompt And courteous. They were polite and gracious . They were very knowledgeable with my concerns. I didn't have to over explain myself. They understood exactly what was going on . This is the way customer service should be. I was so excited to get it from this company. I so wish that every company treated their customers like this. Lasertree has a new customer. If I have my way everyone I know will want to deal with them. Thank you again for all of your help and support to make my laser work a treat again.

2026-03-16
ortur.net

Quality customer and technical service at its finest

The product support both technical and customer related are absolutely unparalleled. They took a little bit to respond due to the time difference between me and them. I have plenty of patience because the help I received was absolutely unequivocally phenomenal. My satisfaction was their prime goal, not so that I would buy more product but so that I can enjoy the product that I have. I now own two of their lasers one 10 w and one 40 w. They are both LM3 models. The construction of these lasers are fantastic in I-beam construction and extruded aluminum. I have had a couple of little hiccups that they were able to explain what I did wrong and were able to help me resolve the issue quickly and effectively. I have shopped other lasers South. Upon researching personally, the physical construction of other products do not get close to the quality of the Ortur laser. I have personally thanked them a number of times as they have always responded in a timely fashion. Some people expect an instantaneous response, not expecting a time difference. If they read these reviews I would love to let them know. I thank you again for making my laser work fantastic. It's asking for a date of the experience. I can only put a recent date but my experience has been ongoing not due to problems but due to my inexperience with lasers their support has been unimaginably patient with me in my ignorance of laser equipment

2025-05-27