The company sent me the wrong fob at…
The company sent me the wrong fob at first (after i was on chat and verified what fob i needed). I emailed them with photos and a description. I do NOT like their AI powered auto email response who asked me all sorts of questions like "where did you order the fob from" and "what is your make and model" when they knew all this from my order. I spoke to a rep on the phone who was helpful and they sent me a new fob. That did not work either so i emailed them again w photos and of course the stupid AI emailed me right back and asked me the make and model and where i purchased things......i know it is AI, but program it to refer to customer record. it is so frustrating. So then i called them and of course AI answered and wanted to know the make and model of my car, etc. I had to ask for a human to call me back which they did. She was very helpful and showed me what to do and now the fob is programmed. It was a VERY frustrating experience and of course my wife was yelling at me for being cheap and not just spending $600 at the dealer, but now it works.