Tom's Key Company

Hello Glen, We're sorry to hear that your order was not what you expected. After reviewing your case, it appears the item ordered was a replacement shell/repair kit, which is designed to reuse the existing electronics from your original key fob rather than function as a complete replacement key. We understand how this could be disappointing if you were expecting a fully functional replacement fob. Our team provided the available options based on your vehicle, but we're sorry that the solution did not meet your expectations. We never want our customers to feel misled, and we appreciate your feedback as it helps us identify opportunities to make our product descriptions and compatibility information even clearer. We sincerely apologize for the frustration this caused and appreciate you taking the time to share your experience.

Hello Burney, We're sorry that we weren't able to provide the specific service you were looking for. Our Key by Photo service is designed for keys and products that we sell and support, and unfortunately, we're not able to cut customer-supplied key blanks that are mailed to us. We understand this wasn't the solution you were hoping for and apologize if that wasn't clear from the start. We appreciate you reaching out to us, and we're sorry we couldn't accommodate your request. Thank you for your feedback—it helps us identify opportunities to better communicate the scope of our services so customers can more easily determine whether we're the right fit for their needs. We wish you the best and hope you're able to find a solution that meets your needs.