VOVodien Internet Solutions Pte Ltd★★★★★
Persistent Downtime, Terrible Support
In the past 30 days, my WordPress websites have been down for 38 times for a total of 22 hours, 59 minutes.
My case ([OEML-3348796] [IEML-1686404]) was escalated and handled by online experience specialist "Cathy T."
Given the repeated downtime, I asked Vodien's technical team to get to the bottom of the root cause, but instead, I received the following response from Cathy:
"I would also like to set the right expectation regarding shared hosting services. Since shared hosting operates on a single server that is used by multiple customers, resources such as CPU, memory, and bandwidth are distributed among all users. Because of this environment, performance and uptime can sometimes be affected by high usage or traffic spikes from other accounts on the same server, which may result in intermittent downtime or slower performance."
In other words, customers of Vodien can expect to endure with downtime or slower performance, as that is part of their service commitment to its customers.
During subsequent downtimes, Cathy tried to shift the blame to Cloudflare, the CDN which I have used for my websites for the past decade and which I have not changed any settings.
I asked in no equivocal terms for a compensation proposal, but instead of getting back to me with a substantive response, Cathy unilaterally closed my ticket because she has not heard back from me (when the ball was squarely in her court).
2026-06-22
VOVodien Internet Solutions Pte Ltd★★★★★
Updated: Websites Downtime Resolved
I host five websites with Vodien and all of them were down for a total of 4 hours 12 minutes 31 seconds.
After I posted on a negative review on Trustpilot, Vodien reached out and explained that the downtime was caused by a server upgrade. The upgrade was not announced in advance and happened during a normal working hours, which was surprising.
Nevertheless, Vodien has made attempts to resolved the situation and assured me that their servers are now operating normally. I have accordingly updated my review to reflect this.
I have taken one-star off because the initial customer service experience was frustrating. You can only contact technical support via the online chat function. You cannot drop the support team an email or leave a message. You must wait in line for someone to reach you. In my case, I waited for over an hour and still was not connected to a Live Chat agent. I guess all their agents were occupied because Vodien's own website was also down during that time. I hope they will bring back email support option soon.
2026-05-18
VOVodien Internet Solutions Pte Ltd★★★★★
Updated: Downtime Finally Resolved
I have five websites hosted with Vodien (which was originally hosted with PacHosting which Vodien acquired last year). In the past few months, my websites have gone down for no apparent reason. My sites were down for 28 times for a total of 25 hours and 8 minutes in the past 30 days.
I was lucky to have set up an uptime monitor so that I would be notified whenever the sites go down. It is only if you contact Vodien that they will begin to look into the issue (during their business hour - Singapore timezone). Their customer support will only get back to you after a days (or in one case - until I wrote again because the sites went down again).
When I asked to be compensated for the downtime, they asked me for proof that the sites were down. I would have thought that their logs would show when a site went down - apparently not. Vodien will shift the blame on the customer to avoid responsibility.
UPDATE: Sambrin's team has since reached out to me after I first published this review, and has escalated the matter such that their technical team has finally looked into the issue to fix the root cause. I had taken off two stars because it nevertheless took Vodien more than 10 days and multiple attempts for me to speak with their support staff before the issue was fully resolved. I hope Vodien will continue to offer the same level of attentiveness which Sambrin has shown in all future incidents.
2025-03-14
VOVodien Internet Solutions Pte Ltd★★★★★
Further Updated: Avoid Vodien. Terrible Support (or lack thereof)
I hosted with PacHosting for years and the company was recently acquired by Vodien. My sites were mandatorily migrated to Vodien's servers but none of the migration emails told you the A record of their server so after the migration was completed, all my sites were down.
You can contact their support email 24/7 but expect to receive a substantive response only hours later during business hours (9 to 5) and will completely ignore the ticket over the weekend or after their office hours. This is even though your site is down all this time and is unaccessible from their control panel due to migration issues. You can also contact live chat, who will helpfully 'escalate' your ticket back to the email support team who will (as stated above) only respond when they get back to the office. You will receive no interim updates about progress and just have to wait patiently.
Since I initially published this review, Sambrin has diligently reached out to me to apologise for the experience I have encountered. Even after a thorough review, Sambrin has not been able to explain why the 24/7 technical support failed to address critical technical issues which has caused websites to go down over weekends or after business hours. Although my sites are now up and running again, they have been down for more than 4 days in total due to the lack of action on the part of Vodien's technical team.
I have added back two stars as Vodien proactively offered to extend the hosting of all sites affected by one-month as a gesture of goodwill.
2024-05-21有帮助 1
