I was not scammed.
I found my order was late so contacted the company. I was starting to be concerned that l had been scammed. They did reply however (not always very quickly) and although it was frustrating to have to wait, the sanitiser was ultimately delivered about a week or so late. I think they are just overwhelmed so systems are creaking with demand and probably they have staff off due to Covid 19. They could certainly communicate better and update the website to explain the issues far more- it would manage expectations - but based on my experience at least, we got there eventually.